Customer Reviews for Browns Service Station
(U-Haul Neighborhood Dealer)

348 reviews

2282 Lakeway Dr   Russell Springs, KY 42642
(@ Hwy 80 & Old 127)

(270) 866-4548

Location Hours

  • Mon-Fri: 6 am - 4 pm
  • Sat: 6 am - 10 am
  • Sun: Closed

Services at this Location:

Contact Us

(270) 866-4548

2282 Lakeway Dr
Russell Springs, KY 42642
(@ Hwy 80 & Old 127)

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 4 pm
  • Sat: 6 am - 10 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Browns is the only location I will use for uhaul rentals. The owner is customer oriented and does out of his way to provide outstanding service.

Ada L. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

All good

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Reggie G. 
Rating:
5.0

Everything was very good

OSCAR P. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
4.0

Very nice people. I highly recommend this location

BOBBY R. 
Rating:
5.0

Great service, nice man. Answered every question. Thanks.

Paula J. 
Rating:
5.0

Customer did not leave a comment.

lindsey C. 
Rating:
5.0

Had the same problem dropping off, the online check in did not work, had to call UHaul, on the phone on hold for a long time, transfered twice, back on hold again, they took my information that it was turned in. Would not recommend online service, it doesn't work very good.

Jana C. 
Rating:
5.0

Customer did not leave a comment.

Lester O. 
Rating:
5.0

I had a great experience the truck was in excellent shape the service was perfect I couldn't ask for anything better. I do need to say thank you.

Sharon A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

By far one of the best location I have ever rented from!!!!! U-Haul needs to take lessons on customer service from this guy.

Forrest F. 
Rating:
5.0

If you tell customers to pick up initially in a dpecific location, have the equipment there. I had to drive 4 hours round trip to get my equipment that I had reserved for 13 days. Don't rent what you don't have… I should be reimbursed something significant for my time on this matter. My original pick up was Ashley's Wheel and Tire in Lexington Kentucky—they could not deliver the equipment and were extremely rude and un-apologetic, they would not be part of my organization. With the exception of Anna in Traffic, your customer service was non-existent in my matter—pathetic.

William D. 
Rating:
5.0

Very friendly and pleasant. They made helpful suggestions and got me through the process quickly.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

The gentleman who waited on me was very polite and helpful. Outstanding service!

Jeffery W. 
Rating:
3.0

Service was quick and easy

RHONDA J. 
Rating:
5.0

Customer did not leave a comment.

ELDON B. 
Rating:
5.0

Nice locally run business!

Scott H. 
Rating:
5.0

Great service

Tabitha S. 
Rating:
5.0

There was no one there when I dropped it off so could not comment on to the questions but it was easy to drop off

Kim A. 
Rating:
1.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Tyler J. 
Rating:
5.0

Nothing

GARY P. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

All's I did was hand him the key. I was told everything was just fine!

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Not much well done

Jose B. 
Rating:
5.0

I have used many U Hauls and This place by far has given the best service of them all! Thank you!

Leila H. 
Rating:
5.0

nothing

ESCUM M. 
Rating:
5.0

Gene Brown was such & nice helpful & so knowledgeable what a pleasure to deal with Gene

VIRGINIA P. 
Rating:
5.0

Less paperwork? IDK

Marty W. 
Rating:
5.0

Great service very helpful super easy process

Roel B. 
Rating:
5.0

Customer did not leave a comment.

kim K. 
Rating:
5.0

Customer did not leave a comment.

Lynne C. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Very friendly staff....I will definitely use this facility again...thank you best service I have had with uhaul...

Doug N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Most excellent customer service. Pleasant and efficient.

Nancy M. 
Rating:
5.0

Nothing

MARK B. 
Rating:
5.0

Not a thing

Nancy D M. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

the gentlemen that helped us get the uhaul was very nice and very helpful.

Corey B. 
Rating:
4.0

Trucks were parked every which way, we did our best to park "out the way"

James C. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Very friendly

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

Joseph U. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

U-Haul website was not able to take our credit card payment, 11/2 hour wait to get rental and then had To pay cash.

Rodney H. 
Rating:
5.0

Got exact ally what I needed

Kenneth E. 
Rating:
5.0

Very nice and friendly. Would recommend this place to everyone.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Great customer service. Will rent again from Browns.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Kirk O. 
Rating:
5.0

Customer did not leave a comment.

Junior M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

nothing..it is great and the owner is the best!!!!

Rich G. 
Rating:
5.0

Customer did not leave a comment.

Leila H. 
Rating:
5.0

Super nice business

Luke B. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Great experience

DON H. 
Rating:
5.0

Super friendly folks. Highly recommended.

john W. 
Rating:
2.0

1st of all I would like to say I rented here before and the atmosphere and service was great. So that is why I came back there even moving out of my county. I could of got a uhaul cheaper oser to me. But like I said the service was great last time. This time my truck broke down on me chasing me to have to get it towed. I was greatful the tow company went out of his way and out of county to drop me off at the uhaul place, which cost me extra on my tow bill. Anyways, I had rented the uhaul for 7am pick up. It was after that when I was going to get the uhaul due to the broken truck and tow ride. I called the place of pick up for the uhaul and explain that I still want my uhaul bit I pwuld be late cause my truck broke and i was waiting on a tow truck driver. He said that is ok, that he will change the time to 10am for pick up and if I made it there early or late, at least before 12pm that i would be fine. Well, by the time i got there and left his place it was close to 8am. He did not even take time to help adjust my mirrors So I left not b8eng able to see it of them. I only got 2 counties down the road when I tried to stop to 2 different usual places to have one close and another an older lady who could not help and told me i needed a certain screw driver to adjust it. I nearly returned it on the stop. I was so frustrated. I drove nearly 500 miles, give or take completely upset. It took much longer beciase I could not move my self in traffic ike usually if my mirrors was well adjusted. You see last time i could not adjusted it and he did and I left and was a happy little camper. Anyway, because of this delay and getting back later than we thought that night, after 9pm. We were tired and exhausted from the frustrating we did not unload until 5 am the next morning. Giving us only a few hours of sleep. It was me with fractured ribs from a recent assualt who couldn't help much and my young daughter. Also I told him we wanted the same rental package as last time had we didnt get the dolly so that sucked too. We ended up really lost for time. However at 5 am we ended up unloading the uhual. By 7am I called to tel lhim we might be a little late becuase we didnt have a dolly from him and becuase the mirrors were not adjusted and it was not a good trip becuase i fought in the traffict o see to not hit another vehicle traveling over 500 miles. He siad no problem as ling as you have it back before 12pm. I siad it will lbe there asap. So when I got there he was busy working on another lady tow pull behind her vehicle. So I was stuck waiting in the parking lot and inside of thebuilding. Bu tje time he a tually check me out was wel later 9am .I was sofrustrated and never thought he would actually charge me for a 2nd day rental becuase I trusted him when he siad he would not. He was extremely rude when he checked me out. I thought wow he must be ha8vng a bad day and it's just early. But he really got me in funds. It was than that I decided no matter how many tim

Gabbie M. 
Rating:
5.0

Easy to find and locate. No issues dropping off during closed hours.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

darrell S. 
Rating:
5.0

Couldn't have had a better experience!

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Sandi S. 
Rating:
1.0

Customer did not leave a comment.

Tessa B. 
Rating:
5.0

Very kind and friendly.

jerry S. 
Rating:
5.0

Best Uhaul experience to date.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

I do not know of any improvements necessary

Kenneth E. 
Rating:
5.0

They were awesome! Very friendly and helpful

WENDY M. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

Kristie E. 
Rating:
5.0

The service was amazing! Very friendly and clean office! Extremely organized! Great location I can see why they had the highest ratings around. Excellent customer service.

Chris R. 
No reviews have been submitted for this location.

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