Customer Reviews for Browns Service Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Browns Service Station

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Doug N.
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Very friendly staff....I will definitely use this facility again...thank you best service I have had with uhaul...

Jeffrey F.
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Customer did not leave a comment.

Harold H.
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Customer did not leave a comment.

Nancy M.
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Most excellent customer service. Pleasant and efficient.

MARK B.
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Nothing

Nancy D M.
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Not a thing

Steve S.
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Customer did not leave a comment.

Henry D.
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Roger H.
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Heather T.
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Corey B.
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the gentlemen that helped us get the uhaul was very nice and very helpful.

James C.
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Trucks were parked every which way, we did our best to park "out the way"

Matthew T.
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Customer did not leave a comment.

Sharon P.
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Very friendly

Tom W.
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Customer did not leave a comment.

MICHELLE G.
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Joseph U.
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Cindy R.
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Philip S.
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Rodney H.
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U-Haul website was not able to take our credit card payment, 11/2 hour wait to get rental and then had To pay cash.

Kenneth E.
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Got exact ally what I needed

Nick M.
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Very nice and friendly. Would recommend this place to everyone.

Dale J.
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Customer did not leave a comment.

Keith P.
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Laura L.
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Stuart M.
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Great customer service. Will rent again from Browns.

Troy M.
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Paul B.
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Kirk O.
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Junior M.
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James M.
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Rich G.
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nothing..it is great and the owner is the best!!!!

Leila H.
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Customer did not leave a comment.

Luke B.
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Super nice business

Margaret S.
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Customer did not leave a comment.

Larry B.
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Customer did not leave a comment.

Jordan T.
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DON H.
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Great experience

john W.
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Super friendly folks. Highly recommended.

Gabbie M.
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1st of all I would like to say I rented here before and the atmosphere and service was great. So that is why I came back there even moving out of my county. I could of got a uhaul cheaper oser to me. But like I said the service was great last time. This time my truck broke down on me chasing me to have to get it towed. I was greatful the tow company went out of his way and out of county to drop me off at the uhaul place, which cost me extra on my tow bill. Anyways, I had rented the uhaul for 7am pick up. It was after that when I was going to get the uhaul due to the broken truck and tow ride. I called the place of pick up for the uhaul and explain that I still want my uhaul bit I pwuld be late cause my truck broke and i was waiting on a tow truck driver. He said that is ok, that he will change the time to 10am for pick up and if I made it there early or late, at least before 12pm that i would be fine. Well, by the time i got there and left his place it was close to 8am. He did not even take time to help adjust my mirrors So I left not b8eng able to see it of them. I only got 2 counties down the road when I tried to stop to 2 different usual places to have one close and another an older lady who could not help and told me i needed a certain screw driver to adjust it. I nearly returned it on the stop. I was so frustrated. I drove nearly 500 miles, give or take completely upset. It took much longer beciase I could not move my self in traffic ike usually if my mirrors was well adjusted. You see last time i could not adjusted it and he did and I left and was a happy little camper. Anyway, because of this delay and getting back later than we thought that night, after 9pm. We were tired and exhausted from the frustrating we did not unload until 5 am the next morning. Giving us only a few hours of sleep. It was me with fractured ribs from a recent assualt who couldn't help much and my young daughter. Also I told him we wanted the same rental package as last time had we didnt get the dolly so that sucked too. We ended up really lost for time. However at 5 am we ended up unloading the uhual. By 7am I called to tel lhim we might be a little late becuase we didnt have a dolly from him and becuase the mirrors were not adjusted and it was not a good trip becuase i fought in the traffict o see to not hit another vehicle traveling over 500 miles. He siad no problem as ling as you have it back before 12pm. I siad it will lbe there asap. So when I got there he was busy working on another lady tow pull behind her vehicle. So I was stuck waiting in the parking lot and inside of thebuilding. Bu tje time he a tually check me out was wel later 9am .I was sofrustrated and never thought he would actually charge me for a 2nd day rental becuase I trusted him when he siad he would not. He was extremely rude when he checked me out. I thought wow he must be ha8vng a bad day and it's just early. But he really got me in funds. It was than that I decided no matter how many tim

Casey W.
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Easy to find and locate. No issues dropping off during closed hours.

darrell S.
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Customer did not leave a comment.

Lisa M.
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Couldn't have had a better experience!

Sandi S.
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Customer did not leave a comment.

Tessa B.
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jerry S.
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Very kind and friendly.

Henry W.
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Best Uhaul experience to date.

David S.
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Customer did not leave a comment.

Elizabeth B.
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Kenneth E.
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I do not know of any improvements necessary

WENDY M.
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They were awesome! Very friendly and helpful

Phillip L.
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Customer did not leave a comment.

Kristie E.
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Customer did not leave a comment.

Chris R.
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The service was amazing! Very friendly and clean office! Extremely organized! Great location I can see why they had the highest ratings around. Excellent customer service.

Loretta D.
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Browns is awesome

Falisha W.
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Customer did not leave a comment.

ROBERT S.
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Charles K.
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aaron P.
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Great friendly service.

Leston G.
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Nothing. Gene Brown was very professional.

LISA C.
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There was what looked as if someone attempted to clean mud out of back of truck and mud still on ramp. Other than that no issues love using brown's for our uhaul rental and will use and recommend then for future use.

laura S.
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The drop off location was easy to get to and plenty of room to leave vehicles. The staff was very friendly and professional. Drop off was quick and easy

cody G.
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Customer did not leave a comment.

Loretta D.
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Nothing

Vicki M.
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Customer did not leave a comment.

Dennis P.
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Customer did not leave a comment.

Jordan R.
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Customer did not leave a comment.

Ronald B.
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Customer did not leave a comment.

Allan V.
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Just a wonderful experience. Larry was extremely helpful and had everything we needed. Will definitely use them again in the future. Well done to Larry and the entire staff!

Mary N.
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Customer did not leave a comment.

MICHAEL S.
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The manager was extremely kind and inviting at this location. I enjoyed speaking with him and felt very comfortable. He worked quickly to get me on my way and I would be VERY happy to do business at this location again.

Tracy D.
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Customer did not leave a comment.

Leston G.
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Gene was very helpful on selection of truck for my moving. Pick up and drop off was a breeze. Mr Brown even offered me a cup of coffee .

John B.
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Pick up and drop off was awesome and so easy

Albert H.
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Customer did not leave a comment.

Christina T.
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Customer did not leave a comment.

Clarke G.
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Kelly B.
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The staff was kind, courteous, and professional. They were very thorough in the details regarding the trailer. I would highly recommend them to anyone.

Brian K.
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Nothing everything was great. Don't know how you could improve on it.

Charles S.
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I am happy that the Browns were customer oriented people Because I was perturbed that my rental was not at the Burton location in cambellsville which I had reserved a couple weeks prior This cost me three hours of work and And two 44 mile trips to secure the truck Plus no furniture pads or furniture dollywhen I spoke with lady at traffic control or logistics she was less than helpful Not sure I will useU haul in the future but I'm sure this one customer is no loss Thank you to the Browns for their customer service

Lydia C.
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Customer did not leave a comment.

Vicki H.
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The owner (Larry) is terrific to work with. Provides optimal customer service. Never an issue having rented from this location multiple times.

todd V.
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The only issue I had was availability. The place I rented from was 25 miles away and the closest with the equipment needed

LISA C.
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Customer did not leave a comment.

Emily C.
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Customer did not leave a comment.

SUZANNE D.
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My U-Haul experience was fine !

randall P.
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Customer did not leave a comment.

Bill S.
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Gene is a great guy. He is always punctual, quick check in and out with computer, and goes the extra mile. In our recent move I rented 3 different trucks at different times. Each time Gene always had the truck size I reserved. Never a run around or games. In my dealings with Gene (the owner) he was always forthright and very good to deal with. I highly recommend this Uhaul location. Gene will even give you a free cup of coffee.

paula S.
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Make sure you don't charge an extra 15% when you already have taken your fees and also over charge on miles when the person has gone exact mileage.

CHRISTOPHER L.
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Great service

Regina W.
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Customer did not leave a comment.

Daryl H.
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Drop off location was very accessible and didn't require backing of the trailer. Also, the attendant took are of all the unhooking which made the drop off very easy and will definitely use this location again.

Bobby B.
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Customer did not leave a comment.

LARRY B.
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Customer did not leave a comment.

richard S.
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Extremely friendly and accommodating.

richard S.
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Very friendly and accommodating.

Michael H.
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Customer did not leave a comment.

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Customer did not leave a comment.

Ramon S.
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Customer did not leave a comment.

angela M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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