Customer Reviews for BSB Equipment Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BSB Equipment Rentals

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Donald M. on

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Customer did not leave a comment.

GARY B. on

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lower the cost per mile. 99cents is way to high

Edward B. on

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David D. on

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No improvement needed, Amazing customer service was provided! Thank you :)

Frank P. on

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Took forever to get checked out ... 15 to 20 min? Even thou i had a reservation. Facility dirty and uninviting

gerald f. on

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Jennifer F. on

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Tires are bald, very unsafe in NY winter/ ice conditions. Got stuck/ no traction on smooth surface due to bald tires tires. Wasted 2 hours of valuable Move time to get truck traction

Adam Z. on

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Timothy H. on

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Anthony M. on

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Phil T. on

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David B. on

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Roger H. on

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Self driving vehicle

Ronald S. on

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Nader G. on

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Very friendly and nice people at this location

Raysean H. on

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Great customer service, I wouldn't mind skipping a few closer locations in order to do business again.

Donna M. on

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This location was ok, but I will never rent from U Haul again. I was confirmed for a U Haul for June 30th at 7 am, and on June 29th the Irondiquoit NY location called me and said that I couldn’t have my U Haul until 2:30 on June 30th. I had movers coming on the 30th at 8 am. She didn’t care and said she couldn’t help me. I had to drive to the above location which was 45 minutes from my home.

Douglas H. on

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Listening better. Between my daughter and I we told the lady that we would be returning the transporter on Monday bc we wouldn’t complete our trip within 24hrs. On the ride back from our pick up U-Haul was calling us asking where our rental was and informed us our contract was only set for 24hrs.

ruth g. on

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I had to travel over 40 miles to get it. The local places were booked

joseph n. on

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David H. on

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Very friendly people. I felt very at ease with them. They were professional and kind. Much appreciated!

Amanda L. on

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We needed just a cargo van and ended up signing up for a 10 ft truck because there were no vans available at the location, then they shifted us to a 15 ft van "at no extra charge" but really, paying for the gas for something that much larger than we needed IS an extra charge.

Conor M. on

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Dirty. Unprofessional.Poor customer service. Kept answering phones when we were picking up truck and while I was on the phone w. her. Never gave a receipt or other documents/info. I have no idea how much they charged credit card.

sean b. on

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the truck was clean the staff was nice but the truck got stuck on a hill parellel parked behind another vehicle sluggish shifting would stick in gear and refuse to shift up terrible experience next time im renting elsewhere at least by uhaul standards bsb equipment is one of the few places i rent equipment and uhaul is tarnishing their buisness

peter c. on

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Very friendly and helpful! Thanks.

Shaun M. on

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The owners were awesome!! Helped load my car on the carrier. Very patient with my inexperience. Highly recommend.

RAY Y. on

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Steven B. on

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Both locations had issues with the computer. It took time to get the necessary paperwork completed.

Jose F. on

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Drop off to near location

John H. on

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Customer did not leave a comment.