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Jarett E
Customer Reviews for BSB Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people that run this location offer excellent customer service and were very helpful.
Lindy OThank you.
Lisa PBox van was up-to-date 2023 model, fueled up and ready to go. Nice people and location easy to get in and out of.
Stephen TThe lot is not the best. It is unpaved.
Jack PThe box leaked water it was raining the day we moved inside was soaked inside on right side could not put anything on the floor looks like it was coming from wheel well and top, we tried covering it but water still came in all over some of our stuff, everything was good other than that,
Mark SGiving out trucks that don't issues with them. Twice in a row I've been given a defective truck.
Adrain SMaintenance on left wheel
CORY MU-haul app on smartphone is hugely disappointing. Formatting made it difficult to move to next step on my phone (Samsung S10). Only camera available in app to take photos was front facing with no option to change. I definitely will NOT be opting for self checkout/return if I rent from Uhaul in the future.
ERIK FExcellent
George PAwesome team!! Would highly recommend!! Kept in contact the whole time!
Colleen WIt’s always easy to rent whatever I need from BSB Equipment. The staff is friendly, knowledgeable and always helpful! Great Job!
David REverything was great!!
Joann GThis location are the nicest people I have ever met would recommend them to anyone
Todd SNothing
david cGreat people to work with
Hector FEverything was just fine had no problems.
Ronald BExcellent service
Wanda FNo improvements needed. Staff was efficient. Truck was ready and clean.
Lisa RI checked in on line to make thins go faster and when I got there I had to do it all over again
Roxanne BVery kind and helpful
Amy HAlthough the office is a bit messy, they handled my pickup efficiently and with meticulous care for safety. Definitely know their stuff.
david bTruck needs servicing. I did online check in and then had to repeat everything again when picking up truck. Process was very slow. Owners nice. Truck was clean but worn which was ok but drove very rough. I’ve driven these before. Engine and oil lights on, engine made concerning noises.
Jill BThe truck had garbage in the cab, ran poorly, and the cab had a foul odor that did not dissipate. The folks running the location were very kind and friendly, but the equipment was subpar based on previous rentals.
Robert HClean better inside cab. People were very nice.
patricia hGreat
CYNTHIA LVery easy return , owners were friendly.
Jeff LThis place was amazing headed there again tomorrow.
Angela BI rented a 12’x6’ cargo trailer and a jack on the tongue of this trailer would be very helpful. The owner of this location was very helpful in getting the trailer attached to my hitch.
Todd YThey were not able to produce paper hard copy receipts of my contracts. This is unheard of in the business world.
DAVID PI had to switch to a different location, when the uhaul website would not open at my original location so that I could do a mobile pick up. Then had to switch to a further away location, where the uhaul site would still not open. Then when I asked about getting a little off on the mileage, I was given the run around. At this point I will do everything in my power to never rent uhaul again.
Dorene RThe truck got some reason the tire got flat had to walk like 5 miles to find help some help me put air on it and it works
Anthony GStaff was very nice and helpful.
jeffrey lUnkempt premises but great people who are pleasant, helpful, and know what they are doing!
Ann Avery friendly couple..went over entire trailer with me.
MARK RQuick courteous service, thank you
RUSSELL HFriendly people Had the trailer I needed at a time I needed it
Donald WLocation is a bit remote and internet service was not great for mobile pickup (Verizon network).
Christopher MUse my Reservation I spent a lot of time signing up for online which gave me a $60 discount which didn’t apply when I picked up the truck also I ordered blankets and did not get them and they charged me for things that I didn’t want and I was charged more than $80 for being a half hour late in returning
Nancy MThey called me to ask me where the truck was when it was returned the previous night after talking with a uhaul agent and it was sitting on their property. Big truck to not be able to see when they parking lot is 10 ft of a junk yard.
Aimee BReserved the truck from approx. 30 miles away at another location. Very inconveinent and wasted extra time to pick up at this location
Kevin FThe place was a bit dingy and messy however the folks were very friendly and helpful.
Anne ANo regrets
ivan wThe only issue I had was when returning truck I couldn't go through the app. I could only get to the point of taking pics and when I tried submitting the photos it would bring me back to the beginning. ( I picked up and dropped off after hours so I did the self pick up and drop off. Picking the truck up was food just not the drop off part online.
Wendy WWhen I reserved a 6’x12’ enclosed trailer a month ago, don’t call me up the day before and say it’s not available, and that you only have a 5’x8’ enclosed trailer available within 50 minutes of my location… that’s nothing against this location, but U-Haul in general. It was very frustrating, and caused a lot of problems with my move. The people I interacted with in Phelps were awesome. Absolutely zero complaints from them.
Shawn Rgreat customer service
Scott SThey went out of their way to provide us with an auto transport when a customer failed to return one on time.
John MI rent the truck with a "full" tank of gas. One mile down the road the needle falls off full. Like a fucking sucker I fill way too much gas back into the tank, 6 gallons at $3.30 a gallon for less than 30 miles of travel And I'm sure some at that location will siphon the extra gas out and take advantage of the next victim / customer all over. I FUCKING HATE UHAUL
gerald dI reserved a 5’x8’ trailer on 6/26/2021 for pick-up in Rochester, NY on 7/31/2021. Why wife and I were moving our daughter from Rochester, NY to Richmond, Virginia. On 7/30/2021, I learned that my pick-up location was actually in Phelps, NY and not Rochester as I had reserved. Phelps was 80 miles round trip from Rochester, NY. Is Uhaul reimbursing me for the gas expense. This extra trip forced me to miss a very important family event as my daughter had to move out of her rented home on 7/31/2021. I was terribly disappointed to say the least. I will exhaust every other option should I need a trailer again before renting from Uhaul. I am considering disputing my credit card charge which was made several days in advance of the change in pick-up location. I feel since I paid in advance, Uhaul felt they could do whatever they wanted without regard to the promise made when I made the reservation. Uhaul is a really terrible organization and I certainly will share this horrible experience with family, friends, co-workers, and on social media.
David KExtremely frustrating rental- did rental on line- put in canandaigua FLX several times- switched dates because no rental at FLX on first date- somehow the location was changed to Phelps- As I did not see this change that would be my responsibility- however- when I arrived at FLX (early as i know from prior experience it takes a while to do paperwork) I was told there computer was down- I could not access the information on my phone- tried to call- wait time was over 20 minutes - the problem was I had movers (from U-haul site) meeting me- end result- movers worked crazy fast and were very accomodating- I had to pay for mileage from Phelps versus canandaigua - 30 miles versus 6 miles- and 1 1/2 hour of total frustration. Please have a way for customers to get help during a move that is timely!!!! A special thank you for BSB for a quick rental process and kindness.
Theresa BWoman at desk was very amazing . And helpful, super friendly . Great Experience
Shane F