Customer did not leave a comment.Jessica S.
Customer Reviews for BSB Equipment Rentals
(U-Haul Neighborhood Dealer)
Phelps, NY 14532
(E Of Town)
Services at this Location:
- Mon-Sat: 7 am - 6 pm
- Sun: Closed
Special Operating Hours
- 5/29/2022 - 5/30/2022: Closed
- 5/31/2022: 8:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick courteous service, thank youRUSSELL H.
Customer did not leave a comment.Patricia C.
Friendly people Had the trailer I needed at a time I needed itDonald W.
Location is a bit remote and internet service was not great for mobile pickup (Verizon network).Christopher M.
Customer did not leave a comment.Gabriela V.
Use my Reservation I spent a lot of time signing up for online which gave me a $60 discount which didn't apply when I picked up the truck also I ordered blankets and did not get them and they charged me for things that I didn't want and I was charged more than $80 for being a half hour late in returningNancy M.
Customer did not leave a comment.Tracey M.
They called me to ask me where the truck was when it was returned the previous night after talking with a uhaul agent and it was sitting on their property. Big truck to not be able to see when they parking lot is 10 ft of a junk yard.Aimee B.
Customer did not leave a comment.PAULJOSEPH JR D.
Reserved the truck from approx. 30 miles away at another location. Very inconveinent and wasted extra time to pick up at this locationKevin F.
Customer did not leave a comment.Jon M.
The place was a bit dingy and messy however the folks were very friendly and helpful.Anne A.
No regretsivan W.
The only issue I had was when returning truck I couldn't go through the app. I could only get to the point of taking pics and when I tried submitting the photos it would bring me back to the beginning. ( I picked up and dropped off after hours so I did the self pick up and drop off. Picking the truck up was food just not the drop off part online.Wendy W.
Customer did not leave a comment.RANDALLROY S.
When I reserved a 6'x12' enclosed trailer a month ago, don't call me up the day before and say it's not available, and that you only have a 5'x8' enclosed trailer available within 50 minutes of my locationâ€¦ that's nothing against this location, but U-Haul in general. It was very frustrating, and caused a lot of problems with my move. The people I interacted with in Phelps were awesome. Absolutely zero complaints from them.Shawn R.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Edwin P.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.STEPHEN ANGELO C.
great customer serviceScott S.
Customer did not leave a comment.Kathleen D.
Customer did not leave a comment.Dave D.
They went out of their way to provide us with an auto transport when a customer failed to return one on time.John M.
I rent the truck with a "full" tank of gas. One mile down the road the needle falls off full. Like a fucking sucker I fill way too much gas back into the tank, 6 gallons at $3.30 a gallon for less than 30 miles of travel And I'm sure some at that location will siphon the extra gas out and take advantage of the next victim / customer all over. I FUCKING HATE UHAULgerald D.
I reserved a 5'x8' trailer on 6/26/2021 for pick-up in Rochester, NY on 7/31/2021. Why wife and I were moving our daughter from Rochester, NY to Richmond, Virginia. On 7/30/2021, I learned that my pick-up location was actually in Phelps, NY and not Rochester as I had reserved. Phelps was 80 miles round trip from Rochester, NY. Is Uhaul reimbursing me for the gas expense. This extra trip forced me to miss a very important family event as my daughter had to move out of her rented home on 7/31/2021. I was terribly disappointed to say the least. I will exhaust every other option should I need a trailer again before renting from Uhaul. I am considering disputing my credit card charge which was made several days in advance of the change in pick-up location. I feel since I paid in advance, Uhaul felt they could do whatever they wanted without regard to the promise made when I made the reservation. Uhaul is a really terrible organization and I certainly will share this horrible experience with family, friends, co-workers, and on social media.David K.
Extremely frustrating rental- did rental on line- put in canandaigua FLX several times- switched dates because no rental at FLX on first date- somehow the location was changed to Phelps- As I did not see this change that would be my responsibility- however- when I arrived at FLX (early as i know from prior experience it takes a while to do paperwork) I was told there computer was down- I could not access the information on my phone- tried to call- wait time was over 20 minutes - the problem was I had movers (from U-haul site) meeting me- end result- movers worked crazy fast and were very accomodating- I had to pay for mileage from Phelps versus canandaigua - 30 miles versus 6 miles- and 1 1/2 hour of total frustration. Please have a way for customers to get help during a move that is timely!!!! A special thank you for BSB for a quick rental process and kindness.Theresa B.
Customer did not leave a comment.STEVENWALKER M.
Woman at desk was very amazing . And helpful, super friendly . Great ExperienceShane F.
Customer did not leave a comment.Denis G.
Customer did not leave a comment.FRANZ LEO A.
Customer did not leave a comment.Donald B.
Nothing they're awesome people and keep there stuff up to date.Jessica D.
UHaul can do better by making the reserved trailers REALLY available! I had to take a truck rather than the trailer that I reserved and I was NOT prepared to spend $65 more in gas when I am on a limited budget. Thankful for Gailor going above and beyond to accommodate me, but I'm not really overjoyed with UHaul.Elizabeth C.
Customer did not leave a comment.SCOTTROBERT DONA S.
Dark place looks dangerousLong N.
I have used them before and I will use them again.Tammy H.
No one at facility. But it was Christmas eve. Could not just drop off truck and put key in drop box, because the truck key would not fit through the slot in the drop box. The easiest part of this trip was driving 954 miles at a rate of 11 mpg. Unfortunately I will have to do this again soon.Frank D.
Customer did not leave a comment.Claire G.
Customer did not leave a comment.FRANCISJOSEPH JR K.
Nothing everything was great going up north and returning to florida thanks will use again.deborah C.
Customer did not leave a comment.Gregory K.
Customer did not leave a comment.james L.
the location was very convenient and the people were great. The location was a little messy though.Steven M.
Customer did not leave a comment.ALAN M.
Customer did not leave a comment.William C.
The couple that I worked with were so nice and helpful and very accommodating.barb D.
Clearance lights did not work when I received the trailerScott S.
Service was fine. The attendant was courteous. The facility was very messy and cluttered.Robert B.
Customer did not leave a comment.Devin B.
Customer did not leave a comment.Mohamed B.
Customer did not leave a comment.Raymond Y.
be honest about the gas amount. there was closer to a 1/4 tank of gas than 3/8 (approx 5/16 full when i got it, which is exactly where i left it), this error cost me $10 by the drop off location.Matt G.
Customer did not leave a comment.SHAMEKASHAWNTE S.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Randall J.
No issues. Equiptment did the job.James G.
Very friendlyRaymond Y.
Customer did not leave a comment.Erin W.
Customer did not leave a comment.deborah C.
Customer did not leave a comment.Douglas C.
Thank you SueDavid P.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Nicole K.
They were very helpful and answered every question I had with patience. They took the time to explain how everything worked and were very kind.Mandy P.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.Adrienne C.
Very pleased with your service and plan to move more furniture in the summer. Thanks. I was particularly impressed with the young lady who made the delivery to our house in AZ.Amanda M.
Customer did not leave a comment.Bradley A.
Customer did not leave a comment.Hector R.
Customer did not leave a comment.wendy D.
All went great and easy! Thank you!Mike M.
Customer did not leave a comment.Janet S.
Customer did not leave a comment.John S.
No improvement neededRobert S.
Where I rented it from were amazing people an very helpful!! They are not to blame it is uhaul!!! Would never use this company again!!Denise E.
I admit I was late dropping the truck off but I called to tell them I wasn't going to make the drop off time. I got a call back from a rude man telling me I was going to get charged more, which is completely understandable and expected but he then told me They would have people out looking for the truck and they'd tow it if they found us. It was like I was a criminal, I called and told them I would be late. I have crippling anxiety and he made a terrible situation worse for me. I had a terrible anxiety attack while trying to move my things as quickly as I could, worrying someone was going to stop me and take the truck with my things, which would of course first me much more money.Tiffany M.
Customer did not leave a comment.Donald M.
lower the cost per mile. 99cents is way to highGARY B.
Customer did not leave a comment.Edward B.
No improvement needed, Amazing customer service was provided! Thank you :)David D.
Took forever to get checked out ... 15 to 20 min? Even thou i had a reservation. Facility dirty and uninvitingFrank P.
Customer did not leave a comment.gerald F.
Tires are bald, very unsafe in NY winter/ ice conditions. Got stuck/ no traction on smooth surface due to bald tires tires. Wasted 2 hours of valuable Move time to get truck tractionJennifer F.
Customer did not leave a comment.Adam Z.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Phil T.
Self driving vehicleRoger H.
Customer did not leave a comment.Ronald S.
Very friendly and nice people at this locationNader G.
Great customer service, I wouldn't mind skipping a few closer locations in order to do business again.Raysean H.
This location was ok, but I will never rent from U Haul again. I was confirmed for a U Haul for June 30th at 7 am, and on June 29th the Irondiquoit NY location called me and said that I couldn't have my U Haul until 2:30 on June 30th. I had movers coming on the 30th at 8 am. She didn't care and said she couldn't help me. I had to drive to the above location which was 45 minutes from my home.Donna M.
Listening better. Between my daughter and I we told the lady that we would be returning the transporter on Monday bc we wouldn't complete our trip within 24hrs. On the ride back from our pick up U-Haul was calling us asking where our rental was and informed us our contract was only set for 24hrs.Douglas H.
I had to travel over 40 miles to get it. The local places were bookedruth G.
Customer did not leave a comment.joseph N.