Customer Reviews for BT Interiors & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BT Interiors & Storage

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Ralph G.
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Great experience. Byron was extremely helpful. Will definitely use this facility again should the need arise.

Byron T.
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Great guys. Very helpful. A father and son team that makes sure you are safe

KEITH F.
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Samantha H.
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Robyne S.
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Thomas G.
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Excellence service! Thanks!

mary P.
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Byron was so helpful and his truck was in great condition. Very easy transaction. We will use him again!

Mark L.
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Bryon was friendly, and very though on everything with the rental. I recommend him and his place of business to everyone. 5 stars.

David C.
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Terrie D.
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Sri L.
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Good service good truck thank you

robert J.
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everything was as fine

Neil L.
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Matthew N.
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byron T.
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Father son team were great guys!

Bryce H.
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No problems, trailer was ready when I showed up. Excellent and friendly service.

Quinn M.
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John F.
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Tom B.
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We had to have your road assistance come late at night and replace the battery. So maybe more equipment checks like that... but it was fixed and we had great service from you and the repair company..

Clarence M.
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Was told I could pick up a car Dolly in Carthage go all the way there wasn't there then had to turn around and drive 120 miles to another location Said they was going to give me a gift certificate for $50 the rental for free got neither one

robert J.
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Everything went as planned no problems

Lisa S.
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Robert H.
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Merlyn S.
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U-Haul company should make more clear to the customer that when they make a reservation they may have to travel to pick it cup. We thought we would be able to pick up truck in Manito and found out by accident that we may have to drive to Canton on the morning of reservation to pick not up. This would take us 45-50 min one way. We decided to change reservation to pick up early when was more convenient for us to travel so far to pick up truck.

ksy D.
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WILLIAM B.
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Awesome customer service and assistance!

robert J.
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Lauren C.
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Robert H.
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David B.
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Harvey S.
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Nola W.
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David M.
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Had to drive 40 miles to get the truck at an alternate pickup spot in spite of booking it near my home. Not good customer service. Uhaul should have arranged to deliver to the initial booked location. May not consider Uhaul next time.

Tracy B.
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Kim T.
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Kim T.
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Gillian B.
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Dave I.
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Bathroom unacceptable. Truck fairly new but very muddy.

Christina N.
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Krista S.
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Rebecca W.
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cole T.
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If the trailer was an inch shorter, my truck wouldn't have fit. It was too short so the weight distribution was off and the trailer would death wobble at the slightest bump in the road

Stacy E.
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Very thankful how they were kind when we called and said we would be late and it worked out ok that we could be late and not charge. GREAT UHAUL SERVICE on that !!!

Bobby H.
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Melinda K.
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Thank you!

Aneeda R.
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Very nice and friendly service

Robert M.
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Merwyn L.
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Excellent experience. Very helpful. Will rent here again.

TIM H.
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Tim E.
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Bob M.
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Did not seem to interested in walking around the truck to inspect. Gas tank was not completely filled

Andy M.
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The windshield and mirrors were pretty dirty, but otherwise the truck was clean inside. It was a newer truck so that was a plus. One issue was that this location was 45 miles from the original location I specified. Luckily, I lived almost equidistant from them so that didn't matter much. I like to pick up at a Uhual center and not these sattelite centers, however it worked out find and Byron in Canton was a very good fellow.

Kim S.
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Lauren C.
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Kelly F.
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Patrick C.
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Tammy H.
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Karen T.
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Kimberly R.
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Laura D.
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Laura D.
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Kurt G.
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Michelle D P.
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Bryce H.
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WADE C.
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excellent service and equipment

Don S.
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rhyne S.
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Kimberly M.
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Cherine S.
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Personnel was super. Very helpful and accommodating.

Jessica L.
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I was confirmed at a different location twice, but somehow ended up in Canton..and they called day of..30 min before I was supposed to pick up to confirm a spot 30 miles, round trip out of my way in Canton, IL. This is not the first time I've tried to reserve in Farmington and a truck was unavailable. They shouldn't even be considered a pick up location. They never have any trucks. Regardless, after calling customer service I spoke with a rep who was absolutely the sweetest, and made things right. Absolutely amazing customer service. At pick up location the mileage on the contract at what the vehicle was supposed to be at was off(it read a lower mileage on contract than what was actually on the truck), as well as what the gas level was (it was supposed to be at half tank, but was at 3/8) The woman there adjusted the mileage on the contract and said the gas level was because I was on a hill, which I was not. I was on level ground where it was parked. I went ahead and believed her, but as soon as I got on the highway it was still at 3/8 tank. Slightly deceptive if you ask me. I called uhaul customer service and spoke with the same very friendly rep. I explained my situation and she referred me to Owen a manager, who, again was very friendly and had said he would put a note in that I was dropping it off at 3/8 tank. Unfortunately, the location was filthy, and her customer service was anything but great...she condescending on the phone at confirmation and complained she was the only one in and it was busy.. in person she made us feel like a slight inconvenience. She wasn't obnoxiously rude, just.... seemed annoyed to be there. I will never use this Canton location again.

Charlotte R.
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It was supposed to be a 10 ft moving van. When I got there it was a box truck. Which upped my price per mile. Very disapointed since i specifically asked. But I needed to haul something and would have been greatly inconvenienced not to pick up after I drove an hour to get it.

Angela S.
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merle P.
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robert J.
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Everything. Was fine no problems

marlyn B.
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Jeanne R.
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As it turned out, the person was outside when we got there, so just had to turn over the keys to him. We did not go inside any office.

mike L.
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Everything was great. Nothing needed for improvement.

Tessa S.
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Christopher P.
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In the middle of nowhere. Added an hour driving time to my trip home.

Betty G.
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I had to go through mud and the Car Dolly was in a field in tall grass.

Mike B.
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All was great

Dianne B.
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The owner provided fantastic customer service! He knew I was anxious to obtain the trailer and called me as soon as the trailer was returned to the lot. This was a huge help to me, and I really appreciate it.

Gary M.
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bryttany R.
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ron T.
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Andrea G.
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Michael W.
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Canton Illinois location accepted drop off even though the contract was for drop off in Lewiston Illinois. Lewiston Illinois refused to accept drop. The Owner of Lewistown Tire and automotive cited his loss of storage lot for his refusal. I suggest that his franchise with U-Hual be withdrawn.

Randy R.
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Pam N.
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Sara D.
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Super friendly and accommodating!!

Anna P.
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Rodney A.
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Nothing. Byron and his Father Byron Sr. was very very accommodating for us. They opened up after hours so we could pick up the vehicle. Would go out of our way to rent from this location.

Robert P.
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Have the pick up location the one that was booked over 6 months ago

Tina T.
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Kevin H.
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Harold W.
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Ashton W.
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kim S.
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Krista M.
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The gentleman was very helpful and accommodated my needs. He was very friendly and k knowledgeable.

trish F.
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No reviews have been submitted for this location.

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