Customer Reviews for BTA Self Storage Terrell
(U-Haul Neighborhood Dealer)

452 reviews

15504 State Hwy 205   Terrell, TX 75160
(3 miles north of wal-mart)

(972) 524-2612

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 524-2612

15504 State Hwy 205
Terrell, TX 75160
(3 miles north of wal-mart)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Great job!

Joy V. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Jamarcus F. 
Rating:
5.0

Everyone super friendly and professional

Pamela R. 
Rating:
4.0

Customer did not leave a comment.

Mathew H. 
Rating:
5.0

Excellent, friendly customer service. They helped me figure out how to handle the situation since the pick-up store didn't mark the correct gas or mileage.

Steve F. 
Rating:
5.0

The staff was knowledgeable and extremely helpful. Will only rent from this location in the future. Will also only recommend this location to friends.

David B. 
Rating:
5.0

Be like this location!

James M. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

CARMEN P. 
Rating:
4.0

Customer did not leave a comment.

LINDA R. 
Rating:
3.0

My order was moved and they did not have the proper equipment that I had ordered. If you are going to move my reservation make sure that they have the proper equipment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
4.0

Customer did not leave a comment.

Tamica P. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Had great service

Josue R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Howard F. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Xiaojie Z. 
Rating:
5.0

I drive from Forney because of your service.

DARREN B. 
Rating:
4.0

Customer did not leave a comment.

Secia N. 
Rating:
5.0

Extremely satisfied manager was very helpful

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Hearsey M. 
Rating:
5.0

U-Haul can modify their website to indicate when selected items are not available, ie furniture dollies.

Milt B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Experience was Wonderful! I changed my dates several times & each time I was treated so good & I truly could tell they didn't mind me driving them crazy changing dates on them. Great service at BTA Storage in Terrell Texas!

JULIE S. 
Rating:
5.0

Great service. They helped us get a credit on blankets that we didn't use and they kept my sunglasses I left in the truck after they cleaned it out. I would recommend this location to people.

Natalie D. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

Meshae P. 
Rating:
5.0

Customer did not leave a comment.

Jeanne P. 
Rating:
5.0

Customer did not leave a comment.

Sopheak N. 
Rating:
5.0

Great customer service, they assisted me and answered all my questions.

Maria G. 
Rating:
5.0

This was one of my easiest truck rentals ever.....the staff worked with me all the way and made my life easier during a very stressful time -- truly appreciated!!

Lisa E. 
Rating:
5.0

Agent was very nice and helpful

Alisha L. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Friendly staff!

Dallas A. 
Rating:
5.0

Great experience!

Pamela H. 
Rating:
5.0

Online check in is horrible. The website is poor and will not keep connection for you to check in online. I hate the website, so inconvenient for customers wanting to returning equipment after hours.

TONYA D. 
Rating:
5.0

Great staff

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

valton E. 
Rating:
5.0

The lady‘s working out front and very helpful and I appreciate it their kindness.

Ricky E. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Service was A+. Everyone was able to answer all questions and they made sure I was taken care of.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Sherlyn D. 
Rating:
5.0

The Terrell location, manager Angela, outstanding! Great recommendations from her associates to use moving help.com. Job well done from start to finish.

SANDRA G. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Very good and fast service.

Tommy H. 
Rating:
5.0

Very fast and friendly personnel. This is my go to spot in Forney, TX.

WILLIAM Q. 
Rating:
5.0

Thanks for everything and it was nice I want to win nowhere else

DONNELL L. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Equipment was decent but the vehicle needed servicing, it used way to much fuel for the miles drove. 5 full tanks of fuel is extreme for vehicle that was basically empty. And I didn't even put 1000 miles on it.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Q. 
Rating:
5.0

The employees at this location are great! I've rented from a lot of uhauls and they are top notch! I'll definitely be back!

Sammatha O. 
Rating:
5.0

Good people to work with. Would rent there anytime

Robert P. 
Rating:
5.0

I had issues checking the truck in and out. Other than this process being difficult my experience was great.

Latisha B. 
Rating:
5.0

Friendly, efficient, knowledgeable about haul equipment.

EDWARD H. 
Rating:
5.0

Awesome, professional and helpful!

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

ROGER A. 
Rating:
5.0

Customer did not leave a comment.

MONICA J. 
Rating:
5.0

Excellent location. Convenient, and very professional.

JAMES S. 
Rating:
5.0

Free coffee would be nice.

Thomas K. 
Rating:
5.0

I think service I received was a perfect one. The personnel I met were awesome. They are good representative of the company. Thanks.

COLLINS I. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Kristian W.  |  Overall Experience 
Rating:
5.0

Associate was very helpful throughout our contract. She even contacted me before I told the office I moved out to see if I wanted to continue storing there. Instead of letting it go, knowing I moved my stuff and charging another month. Will return and spread the word about the excellent customer service. Thanks for being honest.

Michael S.  |  Overall Experience 
Rating:
5.0

I love this facility and all the staff are so friendly and very helpful...

Lori R.  |  Overall Experience 
Rating:
5.0

I have never had a better storage experience anywhere. I would recommend BTA Terrell and Royce City to anyone. They are just great.

Vernon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

You have the best people at this location. Thank you for a wonderful experience!

mark P. 
Rating:
5.0

Customer did not leave a comment.

GLEN L. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Location was great, but the overall experience was horrible. I chose to do online pickup to get an early start but the website would not allow me. I had all of the settings correct. When I called in to pickup the truck the wait time was over an hour. I then wasted a whole hour for the location to open so I could check out the truck. When I tried to return the truck the the website I had the same issue. I called and was informed of a wait time of over an hour. I placed a request for a call when it was my turn in line, but when I received the call it was disconnected after being on hold for another 10 minutes. After being disconnected I called and was on hold for ANOTHER 30 minutes. When I finally got through I checked the truck out. Now about the actual vehicle. The ignition was sticky and was hard to either start the truck or remove the key from the slot. The float inside the fuel tank is stuck, so I ended putting way more gas in the truck than was needed, and in the present day and time it is an extra cost that was not accounted for. Like I previously stated the location itself was clean and the staff friendly, but the experience with U HAUL was horrible. Doubt anyone actually reads this but maybe just maybe they will….

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Make sure everything is working on the trailer before someone picks it up. And then when it's not working don't send them to another location on their time they should be packing/moving to get it fixed. And even after that it still wasn't working(the tail lights and signals)

MADISON M. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL W. 
Rating:
5.0

Im very upset that I was charged for an extra gallon even though I filled it back to the level of gas that was given to me. I kept a picture of my contract as proof. I will share my bad experience with my over 18,000 followers on Twitter!

Carlos G. 
Rating:
5.0

I loved this parking situation but the price became the highest in the whole DFW.

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
4.0

Customer did not leave a comment.

Kenton J. 
Rating:
5.0

Very helpful, friendly and efficient staff. Highly recommend.

Donald H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Always super sweet ladies in this office! Very professional & welcoming.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

KATHY SUE R. 
Rating:
5.0

Great customer service experience! Very helpful & made sure I was completely satisfied!

JULIE S. 
Rating:
5.0

Very friendly

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

VERONICA Q. 
Rating:
5.0

Very helpful and made it easy to return the trailer. Customer service was great.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle H.  |  Overall Experience 
Rating:
5.0

The online return process could use a little improvement to make it more clear what steps need to be done. And make it clear when you have it yet completed the return.

lora A. 
Rating:
5.0

Customer did not leave a comment.

YAMILLEC R. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

I found this storage place as a great place to store my boat. I signed the contract the next day and was hoping to have my boat there the next day, but I told the manager that many times I come in late at night from the lake and I needed 24-7 access. They wanted to charge me $15.00 extra for that which doesn’t cost them a red cent. I told them I was not paying $180.00 a year more and they would not budge, so I told them to cancel my contract. Very disappointing and bad customer service. I’m surprised they didn’t have a fee for my vehicle being black.

Gregory L.  |  Overall Experience 
Rating:
5.0

U-Haul's mobile check-out process is a disaster. I will never use it again unless U-Haul substantially updates it so that it works properly. My move was delayed 45 minutes because the website didn't function as advertised or intended. It took 20 minutes to get a customer service representative on the phone, who then had to modify my reservation several times to get the steps I needed to appear, and U-Haul also never warned me that I'd need a friend on-call to verify my identity, which naturally turned out to be problematic. Not once did the customer service rep apologize for my experience. I will use BTA storage again -- they're excellent -- but I will never use U-Haul again.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Karine G. 
Rating:
5.0

Exceptional customer service!!!! Very welcoming atmosphere and facility/property very clean and well kept.

yolanda P. 
Rating:
5.0

Customer did not leave a comment.

Tommy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lekishia B.  |  Overall Experience 
Rating:
5.0

It was a good experience during a stressful time. Every staff person was extremely nice and helpful b

Sheree D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

Had no problems, very friendly service

Bruce B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
2.0

Rental truck was parked in area with huge puddles surrounding it entirely. Lock was extremely difficult to open and provided pictures of lock were inaccurate.

Angelica B. 
Rating:
5.0

I will use the facilities again. The staff was helpful and diligent. Very friendly as well.

Martin F.  |  Overall Experience 
Rating:
5.0

Good experience with facility and staff. Will return I'm sure in the future.

DANIEL T.  |  Overall Experience 
Rating:
5.0

Very good experience for checkin, access, and checkout.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

I had my belongings there over 6 yrs and seemed safe and secure. I didn't know what to expect when I opened the door for the first time after 6 years but I didn't expect it to stay perfect either. Everything got kinda dusty and dirty but what can you expect, the units are outside...but it all stayed dry as far as I can tell which is all I cared about. Very nice people. Only thing I wished is that there was trash cans or dumpster available so I could have thrown some stuff away and more lights would be good but overall it's a great place...secure...many cameras...wide aisles with plenty of room for the biggest U-Haul trucks to get around and staff was great... highly recommend and would use again!

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Great staff and Angela is the best! Best customer service from her I have had in a while.

Stephen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnie C.  |  Overall Experience 
Rating:
5.0

I rented 2 parking spots for my trucking business to store my trucks every day after the drivers finished running. We are in the gravel and sand business, so we needed a place to park every night and all weekend. This facility is perfect for this! However, if you are a small business and are forced to do your own maintenance and repair, they do not allow this type of work to be done on their lot. The facility is well lit up front where the buildings are but toward the back where trucks park the lighting is practically non-existent. Security was great with the entrance gate being code access and we paid for the 24/7 access due to our operating hours so this was a huge benefit for us and the way that we operate. Location is great and the office staff that I dealt with were EXCELLENT!! I would recommend this facility to anyone and everyone, I would just encourage people to make a plan for maintenance, cleaning, and repair of your rigs if for whatever reason you do that yourself.

Stephen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

The Terrell location was amazing. The office personnel was very kind and extremely helpful.

Crystale K.  |  Overall Experience 
Rating:
5.0

All of the ladies that I came in contact with where very helpful and friendly. Would recommend your storage facility again. Thank you Jack Mckinness

James M.  |  Overall Experience 
Rating:
5.0

A bathroom available at the big open parking area is needed.

Michael L.  |  Overall Experience 
Rating:
5.0

This location was clean and easy to access for the two years we had a unit here. Would definitely recommend.

Jordan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK L.  |  Overall Experience 
Rating:
5.0

Do you location and staff was great!

Patrick B.  |  Overall Experience 
Rating:
2.0

The gentleman working the counter wasn't very much help. It seemed like every question I asked him, his response was I don't know? I asked do what type of lock is required? I was sold the wrong one?

Albert M.  |  Reservation 
Rating:
5.0

Very nice and secure facility!

JORDAN G.  |  Overall Experience 
Rating:
5.0

The guy that's working in the office now he is very well concerned about the customers. He is more than accommodating to the customers he wants the customers to be well satisfied he is always suppor

ALBERT R.  |  Overall Experience 
Rating:
3.0

I never had a storage unit with you. I recently moved in to the apartment that sits on the grounds of BTA Storage @ 15175 Hwy 205, Terrell, TX.

Sheri R.  |  Overall Experience 
Rating:
5.0

Great experience! Over a year and a half with them

ERIC H.  |  Overall Experience 
Rating:
5.0

Thay was Friendly and very helpful when I had Questions.

KELLI H.  |  Overall Experience 
Rating:
5.0

I would move my things again there if I needed to. Thank You, Barb Esslinger

MARK E.  |  Overall Experience 
Rating:
5.0

This is a very nice and well managed storage facility. I am very happy with the ease of arranging and setting up my storage requirements.

JEFFREY H.  |  Reservation 
Rating:
5.0

Great place.

MARK J.  |  Overall Experience 
Rating:
3.0

Great customer service very helpful and attentive

ALICIA N.  |  First Impressions 
Rating:
2.0

There is alot of misinfo on the website.

JOEY A.  |  First Impressions 
Rating:
5.0

Very Helpful! Waited for me to get there with the truck late so we could unload and was exceedingly nice about it! Great Employees at this facility!

Privacy R.  |  First Impressions 
Rating:
3.0

Concerned about web info compared to actual. I`ve already experienced several discrepancies. Staff was great...I`m optimistic.

Privacy R.  |  First Impressions 
Rating:
5.0

Very friendly polite customer service was excellent

Privacy R.  |  First Impressions 
Rating:
4.0

Staff was friendly during check in.

Privacy R.  |  First Impressions 
Rating:
4.0

All went well and we are now utilizing the storage facility

Privacy R.  |  First Impressions 
Rating:
3.0

So far it has been good.

TARA M.  |  First Impressions 
Rating:
4.0

David was very nice and helpful and answered questions and offered to help in anyway he could. The kid working with him was not as helpful or nice.

Privacy R.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly and showed us all our options to make our storage needs easier

Privacy R.  |  First Impressions 
Rating:
2.0

When I printed receipt I realized insurance was NECESSARY. I can buy a shed for a year`s price of storage and insurance, and it will be on the land I am building on.

Privacy R.  |  First Impressions 
Rating:
5.0

My move in experience was quick and easy with the help from Crystal who was excellent. I would recommend this storage facility to anyone. The prices are also hard to beat!

Privacy R.  |  First Impressions 
Rating:
4.0

Service was fast and friendly.

Privacy R.  |  First Impressions 
Rating:
5.0

The reservation process was very pleasant. The storage provider called in 10 minutes to confirm. Upon arrival, everything was professionally handled. Thanks for a great process.

Privacy R.  |  First Impressions 
Rating:
4.0

I miss understood some information when I registered on line. I thought the 6.95 was the prorated amount for the storage united. Understanding corrected. Thank you

Privacy R.  |  First Impressions 
Rating:
4.0

Very nice, quick service at front desk. Clean facility, easy plan. All around good!

Privacy R.  |  First Impressions 
Rating:
5.0

Quick and easy

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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