Customer Reviews for BTA Self Storage Terrell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BTA Self Storage Terrell

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Michael L. | Overall Experience |
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A bathroom available at the big open parking area is needed.

Jordan C. | Overall Experience |
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This location was clean and easy to access for the two years we had a unit here. Would definitely recommend.

JENNIFER H.
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Customer did not leave a comment.

Dean R. | Overall Experience |
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Daniel H. | Overall Experience |
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Customer did not leave a comment.

CANDACE S.
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John J.
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Way out of way to drop it off it off here. The lady was very helpful.

MARK L. | Overall Experience |
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Customer did not leave a comment.

Patrick B. | Overall Experience |
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Do you location and staff was great!

Christopher W.
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Always appreciate Angela! She is great to work with.

Robert S.
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Customer did not leave a comment.

Gary W.
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richard M.
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John Q.
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such a great experience

billie H.
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Up date the straps on the 2 wheels auto dolly, they needed some maintance!! Would not use it until maintance preformed!!!

Brandon W.
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Customer did not leave a comment.

Kevin N.
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I loved the on-line check-in and the photo's of the truck and dash board. Fabulous idea! It made things much more streamline.

Steven N.
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Quick check out. Helped me change my internet reservation to change my drop off location without a hassle. Allotted me a few extra miles for the change as well.

Gavin R.
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Good vehicle and excellent service from Angela

Elijah J.
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Customer did not leave a comment.

FRANCISCO P.
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Corky C.
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TAELUR M.
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Anthony Z.
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Nice polite and professional. Equipment in good working condition. seamless transaction. My only turnoff is probably corp guidelines "not allowing customers inside store bcs of COVID. standing outside a locked door waiting to be seen. Getting real old for fear hysteria for a flu type bug and a turnoff for this customer.

Paul S.
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After I made my reservation confirmation everything looked like it was ready for a 7 AM pick up on Monday, May 25. I knew it was gonna be memorial day, but everything said I could do this online with my mobile phone so I didn't think it to be any kind of a problem. Until I got to the store at 7 AM Monday morning May 25 and discovered that they wouldn't open until 9 AM. That was frustrating!

Stephenie G.
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Customer did not leave a comment.

MIKE H.
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Douglas C.
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Debbie F.
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It was great! Thank you!

Tonya D.
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Customer did not leave a comment.

Jesse W.
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Everything was spot on.

Drew B.
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Great people very easy to deal with.

Joseph M.
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Nothing, great experience. Excellent representative.

Barbara B.
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The online application fails to see the location every time I have tried to check in the equipment

Brian C.
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Customer did not leave a comment.

Samuel M.
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Christopher L.
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Melisa R.
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James O.
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Robert M.
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Brandie W.
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James C.
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The person who helped us was very knowledgeable. He helped us with the closest and easiest place to get gas, too.

Waylon J.
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Customer did not leave a comment.

William B.
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My rental and return went smoothly as expected. Thank you Mike for your service and professionalism.

melisa R.
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Customer did not leave a comment.

BILL B.
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I was well received on my pick-up day and returned the equipment with no problems.

Odelia B.
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Customer did not leave a comment.

Charlotte R.
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MIKE H.
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Edward G.
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RAY P.
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Albert M. | Reservation |
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The gentleman working the counter wasn't very much help. It seemed like every question I asked him, his response was I don't know? I asked do what type of lock is required? I was sold the wrong one?

Jackie S.
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Customer did not leave a comment.

Steven C.
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Photos to view and inspect trailer could never download either on my device or the associates' device. So maybe have another way to approve as this added some extra time to pick up unit.

Michael G.
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Customer did not leave a comment.

Scott B.
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AFTER HOURS DROP OFF AREA FOR SMALLER EQUIPMENT THAT CANNOT BE LOCKED WITH A KEY

Don S.
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Very easy and painless. Highly recommend, rented 15 ft truck, very clean and easy to maneuver.

WILDRED M.
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Customer did not leave a comment.

JORDAN G. | Overall Experience |
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Very nice and secure facility!

ALBERT R. | Overall Experience |
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The guy that's working in the office now he is very well concerned about the customers. He is more than accommodating to the customers he wants the customers to be well satisfied he is always suppor

Michael M.
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Customer did not leave a comment.

Sheri R. | Overall Experience |
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I never had a storage unit with you. I recently moved in to the apartment that sits on the grounds of BTA Storage @ 15175 Hwy 205, Terrell, TX.

ERIC H. | Overall Experience |
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Great experience! Over a year and a half with them

KELLI H. | Overall Experience |
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Thay was Friendly and very helpful when I had Questions.

Perry H.
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We do move clean items, so it is important that the equipment be very clean.

Lucy H.
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I've always had pleasant results

dustin S.
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Customer did not leave a comment.

MARK E. | Overall Experience |
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I would move my things again there if I needed to. Thank You, Barb Esslinger

Larry M.
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Customer did not leave a comment.

Shandel B.
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Customer did not leave a comment.

JEFFREY H. | Reservation |
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This is a very nice and well managed storage facility. I am very happy with the ease of arranging and setting up my storage requirements.

MARK J. | Overall Experience |
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Great place.

Alex M.
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Customer did not leave a comment.

david S.
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Walter L.
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None at this time

Patricia B.
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Paul D.
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everything was professionally done.The salesman explained everything to me and was professional about it.Thank if i have to use yall again I will.

Shawn K.
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Customer did not leave a comment.

WALTER' L.
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I have used this location for many years when I needed to rent equipment. It is not the closest to my home but they always treat you very well. They also act like they want you to come back again.

jerry S.
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Customer did not leave a comment.

Bart K.
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Trey McWhirter was professional, caring and knowledgeable. What an excellent experience! Grateful

patrick H.
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Frank G.
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JAMES M.
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Put jacks on 6x12 trailers to make it easier to take off the hitch.

Roy M.
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Customer did not leave a comment.

Patricia S.
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Great experience. No suggestions except to keep doing what you're doing.

Julia P.
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Customer did not leave a comment.

STEpHEN L.
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Customer did not leave a comment.

ALICIA N. | First Impressions |
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Great customer service very helpful and attentive

Gaylon S.
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No gas station near drop off had to put more miles on it

Tina C.
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Manager was on the phone and continued to stay on the phone for 15 mins. Then when I returned the truck I was late by 2 hours and had to pay for an additional day. The manager was an asshole stating he had a reservation on the truck and preferred I didn't take the truck even if I was paying an additional day. So I left paying for a full day without the use of the truck. Worse experience of my life and I'm rent from another company before going back to uhaul. I especially that location! What will uhaul do to fix this situation? I will wait to see how Uhaul values their customers. Sincerely, Jeana Reid Delawder / Tina Chancey 469 474 4315

John F.
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Customer did not leave a comment.

william C.
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Bryan W.
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Nothing. Great service!

Andrea C.
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Customer did not leave a comment.

JOEY A. | First Impressions |
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There is alot of misinfo on the website.

brandi M.
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Customer did not leave a comment.

Damir N.
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Larry W.
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KIMBERLY B.
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Customer did not leave a comment.

Kelly B.
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Truck was clean but it kept jumping like it had a miss in it. Didn't run right. Would had changed trucks but I got to the place too late because of work. They need to be test drove after soo many rentals. The people were great & helpful. They need to have a dumpster on site. Couldn't properly clean the truck after unloading at storage.

Caleb J.
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Customer did not leave a comment.

Thomas B.
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doug B.
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Kimberly H.
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gerald G.
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Customer did not leave a comment.

Phyllis T.
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Glad this place was available. The online and pickup is not something I will ever do again as it made me late. The storage place in Terrell was the original location.

Sandy L.
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Customer did not leave a comment.

berese C.
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Don't know much about this location because when we got there to pick up our 26 ft truck that we had reserved for over a week it has just been rented to someone else. The man at the counter was very nice and apologetic and so was the representative I talked to on the phone. We had to get a smaller truck farther away, which increased out mileage fees. They did, however, offer us a separate $50 credit. From what I understand this is typical practice for UHaul, so I will think twice before ever renting from them again.

Rodger N.
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Great people I paid for this truck then picked it up much later.

VALEY A.
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Evidence of rodents.... rats. I will be moving very soon.

Carla F.
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They did not have the correct ball size available for customers to use with the trailers. We had to go buy one specific for the trailer to use.

Ray J.
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Keep up the the good work y'all do to keep customers like me happy

Caroyln H.
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Customer did not leave a comment.

Shonna V.
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Customer did not leave a comment.

Brenda S.
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Genuinely kind, knowledgeable management, true stress savers. I'm beyond greatful for their service, thanks.

Brandon R.
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Customer did not leave a comment.

TARA M. | First Impressions |
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So far it has been good.

No reviews have been submitted for this location.

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