Customer Reviews for BTA Self Storage

I was told to pick up to 3 different locations before they finally decided on this one. The attendant pointed out a dent on the trailer. I asked her to please be sure to note it. She told me to go on my phone & report it. I told her NO & asked if that wasn't her job. Her reporting it would me logical. Me reporting it would look like I did it & then tried to report it. She finally said she would report it & placed a sticker on the dent..................I also got the attendant's LIFE STORY without asking. Chit chat is nice but it was definitely TOO MUCH INFORMATION!!

1) CLEAN you vehicles! Change the oil, have air in tires & ready to rent. 2) Website describes what renter needs to do to check in, yet upon arrival, you have to wait on the attendant to do everything all over again!

Fast, friendly service. Vehicle was perfect.

The lady there is always so helpful!! Every time I've used UHaul, I've used this location because she is just wonderful!!

It took us 3 hours to get our (reserved) equipment. Make sure you have the equipment on site and your computers are working so you can finish a contract!

I called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Thank you.

This location was closed on the day I returned the rental. I followed the return instructions to the tee. When the location reopened today, my rental was not entered as “returned” in a timely fashion and I was charged an additional day unnecessarily. Having to call and sort out the details again was very frustrating just to be refunded what should not have been charged in the first place. Uhaul needs to revisit their process for renting vehicles to make them more streamlined and to stop trying to nickel and dime everyone to death. This was my second bad experience and I'm doubtful I will rent or recommend them to anyone in the future.

The customer service lady was one of the nicest people I have ever met she even helped me change location so I wouldn't have to drive 40 minutes to drop it off in 40 minutes back I do appreciate that thank you very much

Would have been easier if they were open on Sundays. When I scheduled the pickup for Sunday they mentioned the app/uhaul website, but they didn't say how many forms I'd have to complete online, so I had to stand out in the sun filling it out for a long time before getting the key.

Vicki and Pat are some of the best I have come across at U-Haul.

It was a very successful move and the equipment was excellent!

Does not honor Uhaul free month offers, but did offer a special.

knowledge of computer system and contracts.

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Thank you for helping to resolve the equipment issue when the other location failed to correct the order after leaving it out of the truck.

Very friendly people will use them again if necessaryThank you Mr Gunwall

It was a wonderful experience. Thank you storage bldg great service great and I love the staff.

The only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.

Agent very helpful. Efficient.

everything was fine

It was very confusing. The trucks were at one location and we had to search for the office up the road a bit. The building beside the trucks was empty. We were very confused! Realized when we got there that they were closed for the day, had to call another location to find out there should be a drop box, then had to search for it. I'm sure it would have been much easier had we got there before it closed (we took for granted same hours as pick up location), but it was rather confusing. Might benefit from more instruction signs.

Been to this location twice after hours. The building is not completed. Have spoken to any personnel.

Deliver the same service to everyone as you did to me, witch was absolute professional care, with a Happy Smile??.

Mitzy was amazing. She was delightful. Helpful, efficient and patient. These are all great customer service characteristics. As consumers sometimes we get to be on the receiving end of these qualities but not to be compared to the caliber of service I received from Mitzy. Inside I was so extremely stressed over my move. She was very pleasant and even diffused some of my stress without even realizing it. I appreciate her very much.

Office was closed when I arrived at 12:15 sign said out to lunch so I was not able to speak to anyone but I am sure this is an excellent place.

Very professional and thorough

Great service and super professional & informative & friendly. Thank you The - Forsyth Family

nothing different

Friendly and helpful customer service.

They were undergoing expansion so the lot was not finished. I was able to drop the trailer but I had to leave the property, travel on the highway about 200 yards, u-turn into the parking lot to drop the trailer. The lady was very nice and helpful so it was not a bad experience.

Know your equipment in reference to customer's needs. Truck was too small for our needs. We asked for the second largest truck size and we got the 3rd largest size truck. We had to do our own inspection of the vehicle and took picture of unmarked damage area. May have been overcharged. Could not find out the difference in prices of the 2 vehicles.

Mitzi helped us with this rental and we very much appreciated her time and courtesy!! We will definitely use them again!!

Offer a military discount, as an active duty soldier, i was very disappointed that uhaul does not support our military by giving a discount.

I loved the brand new truck. I do think the regular Dooley needs to be taller. I have one that can carry 5 regular boxes, and hours only can carry 3. Other than that everything was womderful.

I had no problems with this location. They were very friendly & helpful. I would recommend them having used them twice in the last month.

Mitzi was great about offering directions. Very helpful and easy to do business with!! Would definitely rent through this location again!!

Was Not given enough info when I called. This location charged $180 for 1 day rental and later we got one from Terrell and paid less for 3 days.

This was a great little place to rent from!

Nothing! It was perfect

Mitzi was wonderful! A true asset to your company!

Easy to drop off. No hassle!

Provide additional information about mileage charge or for drop off during the initial phase.

The woman at this facility, nit picked the entire time we were emptying our truck into the storage building. Instead of her going out and checking the fuel, the miles and the condition of the truck, she forced me to go and take pictures using my cell phone and telling me that uhaul required me to do this. She also required me to move the truck from the drop off location to another location a half a mile down the road where I was to photograph my mileage and fuel instead of at the actual drop off point. I will never use this location for renting or returning a uhaul truck. Oh and she also required me to let her look through the pictures on my phone of the truck.

We have always been pleased with our rental experience at this location.

Tell them not to use uhaul go with penske had such a horrible experience with uhaul very inconvenienced.

There was nothing wrong with the location, but the equipment really needed to be maintenanced. My husband and dad had to fix the lights before we took the trailer, and even after that, they were still going on and off when you hit a bump. The trailer was in desperate need of maintenance. you would expect much better after paying that much to rent. The people at the drop off location did say they would contact someone for maintenance on the trailer.

Great service. Clean environment.

I met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.

Mitzi was wonderful to do long distance, over the phone business with in my seemingly complicated situation.

I am a repeat customer, this is the second time I have rented a trailer from BTA. The staff is always friendly and knowledgeable however, the internet connection is to slow resulting in paperwork that takes to long to print & complete. People are in a hurry, so up the internet connection and it will be lovely at BTA.

Perfect location to where we live & the staff was extremely friendly & helpful.