I highly upset about this Drop location because she manually went in the system and changed.our Mileage from 128 to 97 which made the system generate a invoice showing we owe an additional $22 for.over mileage which is false.. .However if this BTA storage is being dishonest In any way with us or any other customers! They need to be held accountable for FRAUD .....I will not use them as a Drop off location AGAIN !
KHALIA Y
Customer Reviews for BTA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to make a reservation. Reasonable price. Friendly and courteous personnel. Easy drop off nearby.
SANDRA SFastest and easiest rental ever.
TONY HMake Sure You can get the vehicles in and out What an awful experience Had to hire someone to assist in getting vehicle out and unstuck! Poor Customer Service
Davia CFast pickup
ROBERT JNothing really. Went pretty smooth. One thing I didnt like too much was I should've been able to show fuel level when I picked up truck instead of trusting "the system" to have the beginning fuel level correct. Only had the option of showing "return level" when I dropped off truck.
John FPersonnel were totally helpful!
Jennie BNo complaints! Just keep up the good service.
Sherrita SGreat customer service. Angie is the best!
ANGELA BStaff very friendly and helpful. Clean and easy to pull equipment in and out…cement drive and crushed rock certainly is better than locations with soggy mud. All good!!
Richard BThe staff was amazing & friendly!
Sherry MMy pick up location changed and I had to drive 20 plus minutes further to get to this location. I had problems with phone reception and the office person was not willing to help so that I could check in on mobile app.
Lori HWay too far out of the way for drop off location
CYNTHIA MEither charge for mileage or make the customer pay for gas. But not both. You’re just ripping people off.
Clinton DImprove your app. It is cumbersome, slow, unreliable and a headache to use.
Bruce BThe app was not so friendly, but fortunately the staff at BTA Self Storage were able to get things worked out.
Trey LWonderful experience! We will definitely be coming here for all future U-Haul needs!
Jennifer MEverything was perfect.
Konstanti KEasy peezy
Troy SUhaul locations should open and accessible on weekends
Melody HNothing, everything was excellent, fast and easy
BRAD PYour employee is a very nice 👌 👍 person! I enjoy talking to her. She's very helpful!
patrice TI am a repeat customer and I already recommend your facility to people. I appreciate you for having a facility so close to me!!
patrice TRental was hassle free , great value.....
Robert GNothing that can think of at this time
Ben OIt was good experience he got me out of there really quick
Asaph CCustomer service was excellent it was off the hook out of this world considering the end times thank you for hiring her
Ana MEasy to work with. Great response to any questions. Professional and friendly.
Gillian CBe available to talk. And understanding of change of plans.
Crystal sNothing. Great drop off location.
Gillian CBTA was a great location I would recommend it but I'm having issues where I dropped off a U-Haul at another location in October and I just will not use Uhaul again they're trying to pay charge me all these fees and I'm going to pay the fees but I will never use Uhaul again
Tracy SMary lash lady in should be given a commendation from U-Haul for her good customer service.
Allen HExcellent customer service!
Melissa MTop notch location
jay mIt took me 2 hrs to get key for truck. Tried the online check in and didn’t have good luck with that system.
Jeff HNo customer service on premises due to “staff emergency.” We were finally able to be in contact with someone who worked us thru the online but it was very frustrating Not to be able to get equipment subs as dollies. I understand having an emergency but it seems someone could have at least been available knowing we had a reservation. Same thing on return but did the online return. Have not received a receipt via email as was mentioned. Did see a total charge via text but not sure exactly what all I paid for.
Thomas TSimple and easy drop off
Tenny RCheck in was simple and quick. The pick up location was very clean and organized. The lady was very nice.
Jenny MAlthough it did ride good it had check engine light on during the move as I was told about also driver side broken view mirror. I don’t know why it had tape on the window but guess. It was repaired or what but had tape on it. I had to drive from Terrell to Will Point,Tx and that location was on the outside of Wills Point East of it to top it off.
Rudy CEasy drop off location.
Chris MI was totally satisfied with the representative and the location of this Uhaul facility. Thank you for being there for me.
Micheal BManager was very helpful. Will definitely use their services again.
Kenneth SThe lady was super friendly and helpful. Was very knowledgeable and quick to assist with any needs I had.
Tommy BI have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.
SHANNON B | Overall Experiencemisty does a great job, thanks
Edward L | Overall ExperienceThe day I went to pick up the Uhaul, the locations was closed. The keys to the uhaul were in a box that needed a code to get them out. It took almost an hour on the phone to get access to the uhaul. Which started my day to move an hour later than planned. Seems like the process at uhaul needs some work.
Lauren RI moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don’t know of many things that have doubled in costs in such a short time
Russell H | Overall ExperienceWould use again without a doubt
Eric D | Overall ExperienceGreat place! Very clean and staff was always so nice! Would highly recommend!
Cody F | Overall ExperienceI was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn’t sit well with me I will never use this facility again nor recommend it to anyone...
HEATHER S | Overall ExperienceHad no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y’all.
Shawn D | Overall ExperienceThe storage worked out great!
Michael Y | Overall ExperienceI have had experiences with multiple storage facilities, and this is by far the best I have ever used!
DAWN W | Overall ExperienceEasy drop off , inspected the truck and printed me a hard copy of the receipt.
KATHY ENice facility. Well kept. Secure. Clean.
Sarah W | Overall ExperienceI called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Thank you.
Melodi D | ReservationDoes not honor Uhaul free month offers, but did offer a special.
MICHAEL M | Reservation.
georgina p | ReservationVery friendly people will use them again if necessaryThank you Mr Gunwall
ANTHONY G | Overall ExperienceThe only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.
SUSANNE F | Overall Experiencestorage facility was clean and easy to get to
Privacy R | First ImpressionsVery good lady to work with.
Privacy R | First ImpressionsA lot of paperwork for renting a storage unit. This was my only complaint.
Privacy R | First ImpressionsService was friendly
Privacy R | First ImpressionsI met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.
DAWNLYN T | First ImpressionsWe were actually able to move in early. BTA was very accommodating with us. We really appreciate it.
Privacy R | First ImpressionsKim employee was EXCELLENT to work with. We were very impressed with the facility as well.
Privacy R | First Impressions