Customer Reviews for BTA Self Storage
(U-Haul Neighborhood Dealer)

330 reviews

21752 US Hwy 80   Wills Point, TX 75169

(903) 873-6880

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(903) 873-6880

21752 US Hwy 80
Wills Point, TX 75169

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBIN H. 
Rating:
5.0

Excellent customer service!

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

robert T. 
Rating:
5.0

Top notch location

jay M. 
Rating:
3.0

It took me 2 hrs to get key for truck. Tried the online check in and didn't have good luck with that system.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
2.0

No customer service on premises due to “staff emergency.” We were finally able to be in contact with someone who worked us thru the online but it was very frustrating Not to be able to get equipment subs as dollies. I understand having an emergency but it seems someone could have at least been available knowing we had a reservation. Same thing on return but did the online return. Have not received a receipt via email as was mentioned. Did see a total charge via text but not sure exactly what all I paid for.

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Isac G. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Simple and easy drop off

Tenny R. 
Rating:
5.0

Check in was simple and quick. The pick up location was very clean and organized. The lady was very nice.

Jenny M. 
Rating:
5.0

Although it did ride good it had check engine light on during the move as I was told about also driver side broken view mirror. I don't know why it had tape on the window but guess. It was repaired or what but had tape on it. I had to drive from Terrell to Will Point,Tx and that location was on the outside of Wills Point East of it to top it off.

Rudy C. 
Rating:
5.0

Easy drop off location.

Chris M. 
Rating:
5.0

I was totally satisfied with the representative and the location of this Uhaul facility. Thank you for being there for me.

Micheal B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Manager was very helpful. Will definitely use their services again.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL GERALD W. 
Rating:
5.0

Customer did not leave a comment.

Jason C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

The lady was super friendly and helpful. Was very knowledgeable and quick to assist with any needs I had.

Tommy B. 
Rating:
5.0

I have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.

SHANNON B.  |  Overall Experience 
Rating:
5.0

misty does a great job, thanks

Edward L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Emily R.  |  Overall Experience 
Rating:
2.0

The day I went to pick up the Uhaul, the locations was closed. The keys to the uhaul were in a box that needed a code to get them out. It took almost an hour on the phone to get access to the uhaul. Which started my day to move an hour later than planned. Seems like the process at uhaul needs some work.

Lauren R. 
Rating:
5.0

I moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don’t know of many things that have doubled in costs in such a short time

Russell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLI A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
5.0

Would use again without a doubt

Eric D.  |  Overall Experience 
Rating:
5.0

Great place! Very clean and staff was always so nice! Would highly recommend!

Cody F.  |  Overall Experience 
Rating:
5.0

I was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn’t sit well with me I will never use this facility again nor recommend it to anyone...

HEATHER S.  |  Overall Experience 
Rating:
5.0

Had no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y’all.

Shawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The storage worked out great!

Michael Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

I have had experiences with multiple storage facilities, and this is by far the best I have ever used!

DAWN W.  |  Overall Experience 
Rating:
5.0

Easy drop off , inspected the truck and printed me a hard copy of the receipt.

KATHY E. 
Rating:
5.0

Sales rep is always friendly and has a very positive attitude. Thanks!

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

ROSS ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

The service was great

Pamela S. 
Rating:
3.0

Customer did not leave a comment.

Bettie C. 
Rating:
5.0

Nice facility. Well kept. Secure. Clean.

Sarah W.  |  Overall Experience 
Rating:
3.0

I was told to pick up to 3 different locations before they finally decided on this one. The attendant pointed out a dent on the trailer. I asked her to please be sure to note it. She told me to go on my phone & report it. I told her NO & asked if that wasn't her job. Her reporting it would me logical. Me reporting it would look like I did it & then tried to report it. She finally said she would report it & placed a sticker on the dent..................I also got the attendant's LIFE STORY without asking. Chit chat is nice but it was definitely TOO MUCH INFORMATION!!

Lynda A. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
1.0

Customer did not leave a comment.

maegen B. 
Rating:
1.0

1) CLEAN you vehicles! Change the oil, have air in tires & ready to rent. 2) Website describes what renter needs to do to check in, yet upon arrival, you have to wait on the attendant to do everything all over again!

Molly G. 
Rating:
4.0

Fast, friendly service. Vehicle was perfect.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

The lady there is always so helpful!! Every time I've used UHaul, I've used this location because she is just wonderful!!

William P. 
Rating:
1.0

It took us 3 hours to get our (reserved) equipment. Make sure you have the equipment on site and your computers are working so you can finish a contract!

Lerinda M. 
Rating:
4.0

I called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Thank you.

Melodi D.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy R. 
Rating:
3.0

This location was closed on the day I returned the rental. I followed the return instructions to the tee. When the location reopened today, my rental was not entered as “returned” in a timely fashion and I was charged an additional day unnecessarily. Having to call and sort out the details again was very frustrating just to be refunded what should not have been charged in the first place. Uhaul needs to revisit their process for renting vehicles to make them more streamlined and to stop trying to nickel and dime everyone to death. This was my second bad experience and I'm doubtful I will rent or recommend them to anyone in the future.

Keely C. 
Rating:
5.0

The customer service lady was one of the nicest people I have ever met she even helped me change location so I wouldn't have to drive 40 minutes to drop it off in 40 minutes back I do appreciate that thank you very much

Kemon B. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

Would have been easier if they were open on Sundays. When I scheduled the pickup for Sunday they mentioned the app/uhaul website, but they didn't say how many forms I'd have to complete online, so I had to stand out in the sun filling it out for a long time before getting the key.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Vicki and Pat are some of the best I have come across at U-Haul.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

It was a very successful move and the equipment was excellent!

jay M. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
4.0

Does not honor Uhaul free month offers, but did offer a special.

MICHAEL M.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
1.0

knowledge of computer system and contracts.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
3.0

.

georgina p.  |  Reservation 
Rating:
4.0

Thank you for helping to resolve the equipment issue when the other location failed to correct the order after leaving it out of the truck.

Jericho S. 
Rating:
5.0

Very friendly people will use them again if necessaryThank you Mr Gunwall

ANTHONY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Kibby R. 
Rating:
5.0

It was a wonderful experience. Thank you storage bldg great service great and I love the staff.

Marie F. 
Rating:
4.0

The only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.

SUSANNE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
1.0

Customer did not leave a comment.

Zachary B. 
Rating:
4.0

Customer did not leave a comment.

Dan T. 
Rating:
4.0

Agent very helpful. Efficient.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne B. 
Rating:
4.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

everything was fine

Charles R. 
Rating:
5.0

Customer did not leave a comment.

allen F. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Blanca G. 
Rating:
3.0

Customer did not leave a comment.

Ricardo M. 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
3.0

It was very confusing. The trucks were at one location and we had to search for the office up the road a bit. The building beside the trucks was empty. We were very confused! Realized when we got there that they were closed for the day, had to call another location to find out there should be a drop box, then had to search for it. I'm sure it would have been much easier had we got there before it closed (we took for granted same hours as pick up location), but it was rather confusing. Might benefit from more instruction signs.

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

allen F. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Been to this location twice after hours. The building is not completed. Have spoken to any personnel.

allen F. 
Rating:
5.0

Deliver the same service to everyone as you did to me, witch was absolute professional care, with a Happy Smile??.

harry D. 
Rating:
5.0

Mitzy was amazing. She was delightful. Helpful, efficient and patient. These are all great customer service characteristics. As consumers sometimes we get to be on the receiving end of these qualities but not to be compared to the caliber of service I received from Mitzy. Inside I was so extremely stressed over my move. She was very pleasant and even diffused some of my stress without even realizing it. I appreciate her very much.

krystal K. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
4.0

Customer did not leave a comment.

darryl V. 
Rating:
5.0

Customer did not leave a comment.

Alisa Y. 
Rating:
5.0

Office was closed when I arrived at 12:15 sign said out to lunch so I was not able to speak to anyone but I am sure this is an excellent place.

John B. 
Rating:
5.0

Very professional and thorough

Kelli B. 
Rating:
4.0

Customer did not leave a comment.

Elaine H. 
Rating:
5.0

Great service and super professional & informative & friendly. Thank you The - Forsyth Family

lynn F. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Jerri W. 
Rating:
5.0

nothing different

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Friendly and helpful customer service.

David G. 
Rating:
4.0

Customer did not leave a comment.

Tracy C. 
Rating:
3.0

They were undergoing expansion so the lot was not finished. I was able to drop the trailer but I had to leave the property, travel on the highway about 200 yards, u-turn into the parking lot to drop the trailer. The lady was very nice and helpful so it was not a bad experience.

GARRY GRACE M. 
Rating:
4.0

Customer did not leave a comment.

jeanette B. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
3.0

storage facility was clean and easy to get to

Privacy R.  |  First Impressions 
Rating:
4.0

Very good lady to work with.

Privacy R.  |  First Impressions 
Rating:
4.0

A lot of paperwork for renting a storage unit. This was my only complaint.

Privacy R.  |  First Impressions 
Rating:
3.0

Service was friendly

Privacy R.  |  First Impressions 
Rating:
5.0

I met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.

DAWNLYN T.  |  First Impressions 
Rating:
5.0

We were actually able to move in early. BTA was very accommodating with us. We really appreciate it.

Privacy R.  |  First Impressions 
Rating:
5.0

Kim employee was EXCELLENT to work with. We were very impressed with the facility as well.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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