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ROBIN H.
Customer Reviews for BTA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!
Melissa M.Top notch location
jay M.It took me 2 hrs to get key for truck. Tried the online check in and didn't have good luck with that system.
Jeff H.No customer service on premises due to “staff emergency.†We were finally able to be in contact with someone who worked us thru the online but it was very frustrating Not to be able to get equipment subs as dollies. I understand having an emergency but it seems someone could have at least been available knowing we had a reservation. Same thing on return but did the online return. Have not received a receipt via email as was mentioned. Did see a total charge via text but not sure exactly what all I paid for.
Thomas T.Simple and easy drop off
Tenny R.Check in was simple and quick. The pick up location was very clean and organized. The lady was very nice.
Jenny M.Although it did ride good it had check engine light on during the move as I was told about also driver side broken view mirror. I don't know why it had tape on the window but guess. It was repaired or what but had tape on it. I had to drive from Terrell to Will Point,Tx and that location was on the outside of Wills Point East of it to top it off.
Rudy C.Easy drop off location.
Chris M.I was totally satisfied with the representative and the location of this Uhaul facility. Thank you for being there for me.
Micheal B.Manager was very helpful. Will definitely use their services again.
Kenneth S.The lady was super friendly and helpful. Was very knowledgeable and quick to assist with any needs I had.
Tommy B.I have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.
SHANNON B. | Overall Experiencemisty does a great job, thanks
Edward L. | Overall ExperienceThe day I went to pick up the Uhaul, the locations was closed. The keys to the uhaul were in a box that needed a code to get them out. It took almost an hour on the phone to get access to the uhaul. Which started my day to move an hour later than planned. Seems like the process at uhaul needs some work.
Lauren R.I moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don’t know of many things that have doubled in costs in such a short time
Russell H. | Overall ExperienceWould use again without a doubt
Eric D. | Overall ExperienceGreat place! Very clean and staff was always so nice! Would highly recommend!
Cody F. | Overall ExperienceI was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn’t sit well with me I will never use this facility again nor recommend it to anyone...
HEATHER S. | Overall ExperienceHad no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y’all.
Shawn D. | Overall ExperienceThe storage worked out great!
Michael Y. | Overall ExperienceI have had experiences with multiple storage facilities, and this is by far the best I have ever used!
DAWN W. | Overall ExperienceEasy drop off , inspected the truck and printed me a hard copy of the receipt.
KATHY E.Sales rep is always friendly and has a very positive attitude. Thanks!
Miguel L.The service was great
Pamela S.Nice facility. Well kept. Secure. Clean.
Sarah W. | Overall ExperienceI was told to pick up to 3 different locations before they finally decided on this one. The attendant pointed out a dent on the trailer. I asked her to please be sure to note it. She told me to go on my phone & report it. I told her NO & asked if that wasn't her job. Her reporting it would me logical. Me reporting it would look like I did it & then tried to report it. She finally said she would report it & placed a sticker on the dent..................I also got the attendant's LIFE STORY without asking. Chit chat is nice but it was definitely TOO MUCH INFORMATION!!
Lynda A.1) CLEAN you vehicles! Change the oil, have air in tires & ready to rent. 2) Website describes what renter needs to do to check in, yet upon arrival, you have to wait on the attendant to do everything all over again!
Molly G.Fast, friendly service. Vehicle was perfect.
Linda C.The lady there is always so helpful!! Every time I've used UHaul, I've used this location because she is just wonderful!!
William P.It took us 3 hours to get our (reserved) equipment. Make sure you have the equipment on site and your computers are working so you can finish a contract!
Lerinda M.I called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Thank you.
Melodi D. | ReservationThis location was closed on the day I returned the rental. I followed the return instructions to the tee. When the location reopened today, my rental was not entered as “returned†in a timely fashion and I was charged an additional day unnecessarily. Having to call and sort out the details again was very frustrating just to be refunded what should not have been charged in the first place. Uhaul needs to revisit their process for renting vehicles to make them more streamlined and to stop trying to nickel and dime everyone to death. This was my second bad experience and I'm doubtful I will rent or recommend them to anyone in the future.
Keely C.The customer service lady was one of the nicest people I have ever met she even helped me change location so I wouldn't have to drive 40 minutes to drop it off in 40 minutes back I do appreciate that thank you very much
Kemon B.Would have been easier if they were open on Sundays. When I scheduled the pickup for Sunday they mentioned the app/uhaul website, but they didn't say how many forms I'd have to complete online, so I had to stand out in the sun filling it out for a long time before getting the key.
Lauren M.Vicki and Pat are some of the best I have come across at U-Haul.
Joseph B.It was a very successful move and the equipment was excellent!
jay M.Does not honor Uhaul free month offers, but did offer a special.
MICHAEL M. | Reservationknowledge of computer system and contracts.
SCOTT J..
georgina p. | ReservationThank you for helping to resolve the equipment issue when the other location failed to correct the order after leaving it out of the truck.
Jericho S.Very friendly people will use them again if necessaryThank you Mr Gunwall
ANTHONY G. | Overall ExperienceIt was a wonderful experience. Thank you storage bldg great service great and I love the staff.
Marie F.The only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.
SUSANNE F. | Overall ExperienceAgent very helpful. Efficient.
Michael S.everything was fine
Charles R.It was very confusing. The trucks were at one location and we had to search for the office up the road a bit. The building beside the trucks was empty. We were very confused! Realized when we got there that they were closed for the day, had to call another location to find out there should be a drop box, then had to search for it. I'm sure it would have been much easier had we got there before it closed (we took for granted same hours as pick up location), but it was rather confusing. Might benefit from more instruction signs.
Carolyn W.Been to this location twice after hours. The building is not completed. Have spoken to any personnel.
allen F.Deliver the same service to everyone as you did to me, witch was absolute professional care, with a Happy Smile??.
harry D.Mitzy was amazing. She was delightful. Helpful, efficient and patient. These are all great customer service characteristics. As consumers sometimes we get to be on the receiving end of these qualities but not to be compared to the caliber of service I received from Mitzy. Inside I was so extremely stressed over my move. She was very pleasant and even diffused some of my stress without even realizing it. I appreciate her very much.
krystal K.Office was closed when I arrived at 12:15 sign said out to lunch so I was not able to speak to anyone but I am sure this is an excellent place.
John B.Very professional and thorough
Kelli B.Great service and super professional & informative & friendly. Thank you The - Forsyth Family
lynn F.nothing different
Mark L.Friendly and helpful customer service.
David G.They were undergoing expansion so the lot was not finished. I was able to drop the trailer but I had to leave the property, travel on the highway about 200 yards, u-turn into the parking lot to drop the trailer. The lady was very nice and helpful so it was not a bad experience.
GARRY GRACE M.storage facility was clean and easy to get to
Privacy R. | First ImpressionsVery good lady to work with.
Privacy R. | First ImpressionsA lot of paperwork for renting a storage unit. This was my only complaint.
Privacy R. | First ImpressionsService was friendly
Privacy R. | First ImpressionsI met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.
DAWNLYN T. | First ImpressionsWe were actually able to move in early. BTA was very accommodating with us. We really appreciate it.
Privacy R. | First ImpressionsKim employee was EXCELLENT to work with. We were very impressed with the facility as well.
Privacy R. | First Impressions