Customer Reviews for Buckeye Country Mart LLC
(U-Haul Neighborhood Dealer)

99 reviews

219 S Buckeye   Buckeye, WV 24924

(304) 799-4611

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 799-4611

219 S Buckeye
Buckeye, WV 24924

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Evelina T. 
Rating:
5.0

Excellent Service

Thomas W S. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

RUTHTERRY D. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

The truck I rented had windshield wipers that were disintegrating with pieces of rubber flapping. The driver's door was sprung at some point and made so much wind noise I had to use earplugs to block out the noise. The truck stalled twice on the interstate. I contacted roadside assistance and they got me another truck.

Albert P. 
Rating:
3.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Very friendly and helpful people. The equipment was very well maintained and clean. Very happy with using this location again.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Nothing at all.Cindy was very helpful and pleasant while making my reservation.Very pleases with the service I received.

Tim F. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

ricky C. 
Rating:
5.0

Customer did not leave a comment.

Mary Beth M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

the place is in a remote location. We had to travel around an hour to get there from the city we were at.

Alexandra P. 
Rating:
5.0

A very easy and painless experience!

Karen C. 
Rating:
3.0

I would only reccomend if you aren't trying to get something they dont have. I had to drive a hour to get my car dolly. Wanted 10ft truck, was given a 20 ft truck!

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Julie A. 
Rating:
2.0

Customer did not leave a comment.

Alison D. 
Rating:
5.0

Customer did not leave a comment.

JIM P. 
Rating:
4.0

In this area of the country, it would be helpful to have AWD. Also, noted earlier, this location does NOT have cellular service due to restrictions by the Green Bank Observatory. Therefore, your corporate process should consider this. The checkout / checkin process were severely hampered by this.

Lowell L. 
Rating:
5.0

Customer did not leave a comment.

lawrence W. 
Rating:
4.0

Good staff...nice place

Dave C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

The mileage charge has raised and way to much plus the usage fees.

Michelle B. 
Rating:
5.0

This location's personnel is top notch in efficiency and helpfulness, and is always friendly to customers.

Christine S. 
Rating:
5.0

Nothing. These arte the friendliest people ever!

allen S. 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Longer hours for returns.

John P. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

fred T. 
Rating:
5.0

They were very nice and professional.

Elizabeth M. 
Rating:
1.0

Nothing was as promised, leaving us hours behind. The truck we reserved and paid for didn't exist and we had to drive over 3 hours justbto get this one. Lousy experience. Never again.

William S. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

ciro G. 
Rating:
3.0

Be forthright, transparent, and honest about costs for mileage and extra days costs. Was able to explain that the pickup location did not do a good job of explaining costs.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

The location was far away from desired pick-up location. Also, roads to get there were quite difficult.

Deb K. 
Rating:
3.0

This is a great service offered by the Buckeye Country Mart; however due to technical difficulties with the software/website, and what seemed like a lack of training and support by Uhaul, the process to pick up a Uhaul that we had ordered & provided payment and driver information for online already, took more than an hour. On moving day, this is unacceptable. I know there is new app, but in a place with no cell service or wifi, that solution will not help either. Uhaul should support the stores more, so they can make the customer experience better. Even after being on the phone with a Uhaul rep, it still took over 1/2 hour to get the paperwork printed.

Scott C. 
Rating:
5.0

What a great place!

melodie W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Peggy S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Sherry R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
2.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Friendly knowledgeable staff. Clean, easily accessible location. Highly satisfied!

Kristi H. 
Rating:
3.0

Do not pay any attention to the address on the website. The drop off location is before the Buckeye Mart.

Evelina T. 
Rating:
1.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Serge V. 
Rating:
5.0

Customer did not leave a comment.

Iris S. 
Rating:
5.0

Customer did not leave a comment.

Timmy H. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

When you rent from them don't give them your credit card for a deposit if you are going to pay cash.if you do they put a hold on your credit card for 5 to 7 day and you play he'll to get it back very poor customer service too....they are rude to you on the phone they have ppl that lie to you but some are very helpful. I WILL NEVER USE U HAUL EVER AGAIN BECAUSE OF ALL THE PEOPLE THAT TREATED ME LIKE CRAP AND WOULD HELP WITH THE PROBLEM THAT I HAD

Casey A. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Make sure the info is entered into system! Web said no Auto Trailer at this location! I called, the lady was super nice, and she said they sure did have a auto transport available! If I didn't check would have driven extra 100 miles, 50, each way to take care of business! These are nice people trying to give good service! Help them out, please? Thanks, Rob

ROBERT T. 
Rating:
5.0

Friendly and well operated store. The equipment was in good condition and the price was very affordable.

THOMAS V. 
Rating:
1.0

I had to travel 3 hrs round trip after uhaul notified me the day before that my truck would not be available at my original reservation place. When I arrived to pick up the truck, uhaul did not even have the truck I reserved. Very poor communication and uhaul showed no empathy for what had happened. I will be using Penske for now on.

travis H. 
Rating:
1.0

Very dissatisfied that I "rented" the truck by phone with a rep in Ronceverte 4-5 weeks before move date, was in route to Lewisburg to pack my daughter's duplex, & received a phone call that I needed to pick up the truck in Buckeye ... 1.5 hrs from my daughter. I ended up paying an extra $170 to have the packing supervisor drive to Buckeye to pick up the truck Wednesday, so we could load on time & drive the 5+ hours Thursday afternoon. NOT a happy customer!!! Ronceverte rep NEVER told me he didn't carry truck stop. Felt like a bait & switch. Crappy way to do business!!

debbi L. 
Rating:
5.0

Great location Rodger and joy and their staff will do a great job to make their customers happy and welcome.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
2.0

I dropped off a vehicle with MORE than 1/4 of a tank of fuel ABOVE the less than 1/4 of a tank when I picked it up, also dropped off the day I was supposed to & was CHARGED an additional days fee. After I spent time & money to get the truck pulled out of the mud it got stuck in.

CANDISE S. 
Rating:
5.0

Keep doing the same

KEN M. 
Rating:
5.0

Great job - thank you! Good luck with your internet service.

Kelly S. 
Rating:
5.0

The staff was very friendly and attentive. Great service with a smile.

Agust G. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

All the equipment looked to be in good working order and staff was super friendly.

Christopher A. 
Rating:
4.0

Sweet lady. Very helpful. Worked quickly and communicated with us the whole time. No issues.

Angela C. 
Rating:
5.0

WV is so cool.

steve C. 
Rating:
3.0

Customer did not leave a comment.

Ralph E. 
Rating:
3.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

Excellent and friendly service!

Rita K. 
Rating:
2.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

It took over one hour on the computer for rental agreement to be completed-->the site repeatedly shut down. It was much more expensive to rent the trailer than advertised. Also, there was no tongue-Jack on the trailer for ease of mounting.

ARTHUR A. 
Rating:
1.0

Well, first off, it took me one and a half hours to get just get the truck and paperwork done (while I have movers waiting on me and I had to pay them during this inexcusable wait), I had to show Roger how to do the chains (and the rubber things that go on the chains are dry rotted to the point that they were almost broke in half) on tow bed, I had to show him how to properly make sure the tie downs on the front tires were to be done correctly. After this waste of time, after the truck was loaded at my storage unit (which I had ordered 3 packs of blankets/pads and only got three individual pads....really???), I got back to my apartment to finish loading the truck and I discovered that the electrical wires for the lights to work was not even plugged in!!! So all this time I was driving without any indicator lights working!! I have used UHAUL how many times in the last 10 years? You can look it up, and it has been more than a normal person I can assure you that (at least 6 that I can think of). Don't get me wrong, Roger is a great guy, but the lack of knowledge could possibly lead to very serious safety issues. If I didn't know so much about the process, and checking everything (which no safety check was even done!!), I don't know what would have happened, or could have happened. I don't think I will be using UHAUL again, and I know in the future I will be moving again. This is inexcusable at best, and after my last encounter (which is documented from my trip from Durango, CO to Snowshoe WV in 06/2015, and all the unsafe things that happened on that trip, we really could have killed someone literally because the tire tie downs would not stay on and had to stop every four hours to tighten them) along with this past one is the reason why I won't use your organization again. I have picture to show you if you so desire so you can see exactly what I am talking about. I really do expect for someone to contact me and make this right and to top it all off, I was charged for an extra day when in fact this location is closed on Sunday, so I picked it up Saturday at 1pm, and I was there at 11:30am and was told that because they were closed on the day I wanted it, I would not be charged for the early pick up!!. I am to old to be dealing with all of this, but above all, its all about the safety of your patrons and the people that drive behind us that worries me the most, as it should to you. To me, this was nothing short of a hassle that should not have happened in the first place. Laura Harmon 585-329-9913 penutlh@yahoo.com

Laura H. 
Rating:
5.0

Friendly quick service returning trailer.

Serge V. 
Rating:
5.0

Customer did not leave a comment.

Alka K. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia O. 
Rating:
5.0

Did not have the proper adapter for factory trailer hitch package. I purchased one from the local Chevrolet dealership and now have one for my future needs at U-Haul - issue solved. John Lamb

JOHN S. 
Rating:
4.0

This is a new location and still under construction, I imagine when completed it will be a credit to Uhaul.

NOLAN C. 
Rating:
4.0

took almost 3 hours to do papper work rent a truck this was very aggravating to say the least not the agent at buckeye country marts fault u-haul needs to make thier web site more user friendly for thier agents

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE M. 
Rating:
3.0

Customer did not leave a comment.

Bill H. 
Rating:
4.0

I wouldn't recommend you to anyone!

TERRY P. 
Rating:
4.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Aleata S. 
Rating:
1.0

Went to drop off at this location and no one was there. Had to call uhaul and they tried calling the store because they shouldve been open and weren't. Went back the following day to drop it off and had to return because they didn't have enough cash in the store to give me back my deposit. Upon my return with a 3 month old baby and a 2 year old you could smell cigarette smoke inside the store and see an ashtray with cigarettes in it sitting on the counter next to the register.

JENNIFER L. 
No reviews have been submitted for this location.

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