Customer Reviews for Bucktown Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

2.0

Although the location was convenient, this location did not have the cargo van we reserved. No apologies nor attempts to correct the situation were made. The only choice we were given was to take the only available larger truck on site or none at all. Given the time constraints of a moving day, we really had no other choice but to take the truck.

Rating:

5.0

The whole process at this location couldn't have been easier! Very friendly!

Rating:

5.0

Staff was quick attentive, friendly, and quick to help us. Truck was ready for us when we arrived, simple process. Only downside was that the truck had graffiti all over one side. Otherwise, great experience.

Rating:

2.0

Location was supposed to be open at 8 am for my pickup at 8 am. No one was there, gate was locked, and no response to phone calls. I also called the U-Haul help line and was told I would be transferred to regional manager and was on hold for 15 minutes. The location owner finally arrived 30 minutes late and I was able to pickup my rental. The location was also unresponsive in days prior when calling to ask questions regarding the rental

Rating:

4.0

Easy dropoff right on North Avenue in Chicago.

Rating:

1.0

The U-Haul was somewhere else that I had to go pickup. There was no dolly or furniture dolly for me to use that I ordered.

Rating:

3.0

Incredibly nice staff.

Rating:

4.0

The person who helped us (Mustafa) was very kind and efficient and made our move so smooth.

Rating:

2.0

Uhaul did not have the dolly or the mattress pads that I had ordered and this location did not carry them.

Rating:

1.0

Hice una reservación pagué la cantidad de millas consumidas y hoy me doy cuenta que debitaron 59 $ dólares más sin mi consentimiento