Inform your customers when the location changes from a full service location to a self service location. I waited for 2 hours, calling repeatedly until the location had someone answer the phone and tell me that they could not help me because it was a self service location, which I did not know because I was not told that in either the confirmation email or phone call. Then the app didn't work and it took me another 45 min on the phone to get support to pick up the truck.
Kenna R
Customer Reviews for Buddy Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your associate at the location tried to be helpful but really didn’t know enough to manage that location. We had a traction alert going off on one truck before we even got to our furniture location and before we started our trek homeward, the check engylight was on in the other one! So I have to question their maintenance
Olen BWonderful customer service! I'd recommend to anyone looking for storage.
Roosevelt U | Overall ExperienceVery helpful, went above and beyond!
JOSEPH CThey went above and beyond to help us.
Sandy W | Overall ExperienceUnit was not needed. Found apartment.
Carol A | Overall Experience