Customer Reviews for Budget Mini Storage E 2nd St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Mini Storage E 2nd St

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WANDA S.
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I gave my card to the lady and she said it would not be run until truck was returned. My son was paying for it as it was for his use. We had it 1 day. We were told we could change payent type. My son gave the man his card and had to run it twice because of your system was having problems. He ran my card ($158) that day and then reversed it. That caused a negative in my account which I was charged $35 for. Now today my card was run for (104) which caused another negative to my account and another $35 overdraft fee. We will never use uhaul again nor will I recommend you to anyone. I've had to cover the $70 overdraft and the rental cost that should have be run on my sons' card.

Douglas M.
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Very friendly and prompt customer service

RONALD S.
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Personally walked in and scheduled a truck pickup, arrived and no order in their system, and no truck. Also $19.95 a day is only to rent the truck, BE AWARE there are Environmental FEEs (high) and taxes plus gas, which with only using the truck x 2 hours ended with a total of $56!

David W.
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I tried to reserve a cargo van for pick up at the Fulton Rd facility. When I tried to enter the reservation code online to verify my details it did not go through. A second code was sent and it appeared to work. When I got to the facility the next day, before office hours, I tried to bring up my reservation but there was nothing there. After sitting on hold for over 15 minutes I spoke to a customer service rep. They told me that my reservation was cancelled and that there was no van available at that address. The CS rep renewed my booking and searched for the nearest place with a van. This was the 2nd St facility. There were 2 vans available and the person at the U haul office let me take the newer Ford van which I wanted. The van ran well, but the interior could have been cleaner. If they could vacuum or sweep out the cab that would be good as there was dust and crumbs on the floor and in the cup holders. There was a dull film over the dashboard which I am guessing is some type of sanitizer. The van was much easier to load than a pick up truck or moving van as the floor is low to the ground, which is what I needed. Hopefully I will not have a problem with the online ordering.

Kurt S.
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Nothing. Was a good experience

Douglas M.
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Customer did not leave a comment.

Steven L.
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Highly recommend, very friendly and professional!

Peter A.
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Very little parking, charged more than I was led to believe

Sarah K.
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Cant think of anything. Shayna let us use the dolly for one item and also the broom. She was very pleasant and professional. I would rent storage at that location again. The cargo van was very new and clean.

Micheal B.
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I got scheduled for 10pm instead of 10am. I didn't get a truck, just a van. I had to go to 3 different locations to get anything. Two of the 3 people I spoke with we're very rude, and unprofessional. The last guy was really nice though. Unfortunately the van was disgusting on the outside, and not pleasant to drive.

Rosaura S.
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everything is just perfect. very friendly, perfect customer service. I am very satisified with your service. I will highly recomend it.

Barbara M.
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Staff was friendly and helpful

Danelle L.
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Customer did not leave a comment.

Kristy T.
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Customer did not leave a comment.

eddie H.
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Customer did not leave a comment.

CYRSTAL W.
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Greeted right away by a customer service rep, she knew exactly who I was, welcomed me inside. Was very friendly and helpful. Will definitely return and recommend this location.

Roy S.
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Customer did not leave a comment.

Shalmarie H.
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Customer did not leave a comment.

Jayson T.
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Customer did not leave a comment.

Cindy G.
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Customer did not leave a comment.

Taylor C.
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The person I worked with was Andrew. He was very helpful. He could tell I was very tired and was very patient with me. I appreciated Andrew's work ethic and was very thankful for him.

BELINDA K.
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Customer did not leave a comment.

Nancy D.
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Customer did not leave a comment.

DAVID L.
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Customer did not leave a comment.

Dan H.
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Friendly. Gave me perfect directions to his place Just keep Danny around. He takes great care of the customers

Charles H.
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Easy to get to location just off Route 69 in Prescott Valley. Staff person was quick and efficient. Would not hesitate to recommend this location for either pickup or drop off.

Nihad P.
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Customer did not leave a comment.

Janice H.
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Customer did not leave a comment.

mike P.
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Customer did not leave a comment.

Ricky F.
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The truck was ready to go when I came to pick it up. The service was expedient and the people were great to work with!

Odis C.
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Customer did not leave a comment.

Marlin M.
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Outstanding service by Jessica

David K.
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Tell the next customer about the space inside the truck that is taken up by the wheel wells. That reduces the useable floor space of the truck

Christina M.
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Great experience. Mandi Ackerman was very friendly and well informed. I will recommend this facility to all my friends!!

Sarah R.
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Jessica was great! Very helpful and friendly. A+ customer service

Bryce W.
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Customer did not leave a comment.

Brian K.
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I scheduled a last minute truck online, the night before I needed it. I was planning on running over and picking up the truck during a break at work, but got extremely busy. I called and talked to Shawn (sp.) And he was extremely awesome. He handled everything for me over the phone, give the instructions I needed, and made my experience absolutely superior! I really appreciate how he helped me out!! Thanks again! Give that guy a raise!

Larry B.
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There was some play in the steering.

Steve S.
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Turn in was a non issue. The agent even found some personal property i'd left in the cab when she inspected the truck. Very happy that she did.

Steven C.
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Customer did not leave a comment.

LORETTA C.
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Customer did not leave a comment.

Scott Z.
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The drop-off location basically sucked. tried to return the trailer around noon Jan 22th and no one was available and no area to place it due to the fenced lot. once someone finally showed up to open, then they didn't even have the equipment or offered any help to unhook it. from the receiver. plus trailer also didn't have the trailer jack.

Jack F.
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Great staff.

Timothy W.
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Customer did not leave a comment.

Kelly F.
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The lady that assisted me was very sweet and professional.

Phil R.
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Customer did not leave a comment.

HERBERT R.
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Very limited parking facilities

Estevan C.
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This was my first time using UHAUL. I came in wanting a trailer but there were only two trucks available. When I decided to get a truck for $20, I was not told how much the milage would cost. Turned a $20 budget into a $93 budget...

Nena T.
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Customer did not leave a comment.

William S.
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Great place of business! Management is friendly, facility is immaculate and well cared for. Also a great place for storage, if you happen to be looking. Thank you again!

Paul O.
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Customer did not leave a comment.

Jim S.
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Customer did not leave a comment.

Sue S.
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Friendly efficient

Steve R.
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Nothing, was great

Thomas N.
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Customer did not leave a comment.

carlos V.
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Customer did not leave a comment.

RUNE F.
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Customer did not leave a comment.

Art W.
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Customer did not leave a comment.

Leigha S.
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WOW! Mike at Budget Mini Storage: 9101 E Valley Rd Prescott Valley, AZ 86314, was phenomenal. He went SO far above and beyond what is to be anticipated. I moved my items on a Sunday and as to be expected, ran into trouble making it before closing. He offered me his cell number and said he would wait as I was on my way. LOVE THESE FOLKS!!

connie L.
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Love this location. I rented a storage unit there. She was so helpful in every situation I had questions about. I was told that I would receive a free month storage, but it didn't state that it had to be a uhaul storage. What's the difference? They accept drop offs and they do the rentals. Explain that to me.

gil L.
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Christina went to great lengths to welcome us to the community and ensure we had the right size storage room.

Beverly C.
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The managers of your Budget Mini Storage on E. 2nd St. in Prescott Valley, AZ, always show exceptional customer service and professionalism. Their operation is immaculate as well as efficient. A truly great team. Thank you.

Glen B.
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Customer did not leave a comment.

Ruth P.
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Customer did not leave a comment.

james W.
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This location was not able to receive the trailer so we had to go to another one over in Prescott

HAROLD S.
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Customer did not leave a comment.

D Scott K.
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Customer did not leave a comment.

steve P.
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Customer did not leave a comment.

Coby R.
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Customer did not leave a comment.

Gretchen F.
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Customer did not leave a comment.

alexandria R.
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Not a thing I can think of!

Richard W.
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Customer did not leave a comment.

Gayle S.
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its far better than the experience I had when moving from Florida to Arizona. Great improvement.

Todd T.
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Customer did not leave a comment.

Tonya W.
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The team was more than accommodating for us. We will definatley be renting a uhaul from them when it comes moving time again! Thank you so much!

Richard W.
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Truck was ready at the promised time. Friendly helpful staff. Very pleased with this business and would use them again.

laurie D.
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Customer did not leave a comment.

Erin M.
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Ed was very personable and caring. Enjoyable experience.

gerry H.
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Customer did not leave a comment.

Michelle W.
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Customer did not leave a comment.

DEBRA G.
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I have been a long time user of this budget location and rented several Uhaul trucks, the people are helpful and polite, friendly service.

JAMES S.
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Customer did not leave a comment.

Darla W.
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Customer did not leave a comment.

martin S.
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Customer did not leave a comment.

Joe B.
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All went well with Budget Mini Storage. All of my dealings with the people I dealt with was ACES!! Nothing to improve. The professional way Budget dealt with me was ACES!!

Janet L.
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Customer did not leave a comment.

LUCY C.
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Customer did not leave a comment.

GLORIA G.
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Customer did not leave a comment.

JOE B.
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All was Aces!

LOUIS L.
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The man that was in the office was fantastic and so helpful. Wonderful experience that I will be sure to use again

GARY N.
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Customer did not leave a comment.

MAHMOOD K.
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Bathroom access after the hours. Overall it was very good.

Dorian L.
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This location had no record of our reservation. They only had one truck with NO ramp and we had very heavy equipment to load. I received a call from the regional rep later in the afternoon who left a voice mail asking when we would pick up the truck 4 hours after we had already picked it up. Summary, reservation system is a joke, did not get the proper truck and caused us unnecessary delays and labor. Just a really bad experience.

jjanice H.
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Customer did not leave a comment.

ROBERT M.
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Super nice folks, very accommodating, and prompt service. Thanks a ton!

Gary L.
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Customer did not leave a comment.

Doug R.
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Customer did not leave a comment.

Jeff G.
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Mike and Mandi (and Ed on weekends) are always friendly, efficient and genuinely interested in giving the best service that they possibly can. I have had only positive experiences at this location, and it is therefore my first choice anytime I need to rent a truck, trailer or storage space.

DANIEL L.
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The 2 men were extremely helpful. Very friendly and accommodating! Excellent service!!

DONALD R.
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Brought truck back and place was locked up due to "out to Lunch" sign on door. Could not wait for people to return so dropped keys and paper work in door. Lunch times should be split so that someone is in office all times during the open periods.

No reviews have been submitted for this location.

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