The inside of the truck and the ramp were dirty and I had to clean the inside and the ramp before I could even start loading my possessions in to the truck.
Ronald B.
Customer Reviews for Budget Mini Storage 4
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Explain the drop off process. Have the customer verify the odometer reading before leaving.
Britni M.The mgr in Prescott Valley named GARD was great!!!
Jon H.The person who helped me was very helpful and professional
Dennis B.Joey (The Manager) was extremely helpful.
Charles H.Stayed a little after closing to accommodate me.
john C.This is one of the worst drop off locations I have ever seen. You pull in to barely a drive way with 3 parking spots and the guy tells me to back the massive trailer into a little parking spot with a car next to it. I am a very skilled trailer driver as I pull trailers several days a week and there was no way I could back the trailer up there. And then the guy proceeded to say it is easy to get vehciles around there, belittling us. Uhauls are large vehicles usually rented by fairly unexperienced drivers for towing. You need to have locations that you can actually drive into, and back the trailer up in a reasonable space. I will never go here again and I definitely will warn everyone I talk to against it as well.
Rebekah C.There wasn't anyone there. Felt funny leaving the equipment out front. But took a picture and all was good.
Heith C.The only complaint is that the trailer should not go above 55 and going from one city to the next makes the drive very long and it would be nice if the trailers could go at least 65
Sean F.No one at this site no one answered the phone left message no one returned call I got a woman on the phone who helped save the day. I wish I could remember her name. She was wonderful.
RICHARD I.Not a fan of Uhaul picking the place that the customer returns the vehicle. I was offered 3 locations that would have been at least an hour drive for me one way. Sure that makes it convenient for Uhaul but not the customer. I finally got a location 20 minutes from us. Have your own employees relocate trucks.
PERRY S.Great customer service. Pleasure to do business with.
Jason H.Lights were falling off the car dolly and we told him and he said it would be fine. Lights did fall off the trailer and trying to contact someone from UHaul is almost impossible.
PAMELA M.The price quoted was $159 - however the bill came to over $181+ which he said was tax. I don't mind paying tax but we all know tax is not 14 to 15%. I asked what the fees were (once on the phone and once in person) and was told tax - so really don't think the guy was too up front. Also was told that Uhaul would call me within an hour once they located a trailer - no one called for two hours - I checked back and then was told that they had a trailer available. Not a bad experience but could have been better.
SHAWN C.Had to call a number on a window at a closed front office at a storage place. Of course the number rang busy for 20 minutes until someone finally answered, then took 15 minutes for employee to drive over from another rental yard to do the paperwork.
Frank J.truck needed new windsheild wipers
DEBRA L.Customer service at both locations was great.
SHANE R.The cost of renting a 6x12 trailer was exorbitant. You are price gouging the public.
Harold B.Attended friendly and helpful
STEVEN P.The local manager of the U-Haul rental sight went above and beyond normal service by helping me to secure my rental when I was having difficulty with the mobile app pickup. It was 8:00pm and the facility was closed, but he noticed my struggles with the app and came outside and checked me in over his office computer.
Scott M.It was a very pleasant experience.. the owner and his employee Baxton were both patient and very helpful.. returning the truck was simple.. I would recommend renting your next uhaul from them..
Norma J.Build a website that actually works or stop telling people to use it.
kevin M.The van worked well with no problems. Though the interior appeared to have been vacuumed, the rest of it clearly had not been wiped down at all. The interior of the windshield hasn't been cleaned and was actually dangerous when driving in sun glare. The location attendant was very nice and helpful, especially when checking the van back in and the Uhaul app wouldn't work.
Daniel D.Excellent overall experience with this rental....Thanks!
James L.Confirm that the towing equipment is good to go before completing a rental. My truck did not have the required hardware and only found out after I was charged for the rental.
Francisco G.I dropped the truck off after it was closed, so there's not much to say other than that it was convenient to be able to do that.
Stephen W.Everything was great..
Christy C.Attendant was not aware that I was dropping off the trailer. Probably not her fault as the drop off location changed three times. It seems odd that you charge when someone drops off at different location, but you don't seem to have a problem changing the drop off on the customer, which is a major inconvenience. Especially when it is last minute.
Wayne W.Excellent personal, when Robert could not full fill my request,he found what I needed at another location near by. Annie was just as pleasant and professional. Return was easy a d pleasant. Thank you
Michael S.We could not get the uhaul promised to us only 2 miles away and had to drive an hour to the closest location for a smaller trk that we had to use to make 2 moving trips that would have only taken one trip with larger truck.
James B.Keep up the good work, and never forget how stressful a move can be for someone renting their truck. For us it was such a relief to get a clean reliable truck, one less worry.
Gerald B.My experience was perfect in every regard...!! Thx
DAN D.I have already recommended our dear friend who will rent a truck in a few weeks. Thanks so much for everything.
Susan O.Location was fine,just took 35minutes to do the paperwork and I had been in th eday before to confirm all was good wit the booking.The guy was helpfull but I 'cant understand how it wasn't a straight forward pickup.It wasn't a great experience from the online booking all the way through to the drop off location and phone calls and being put on hold etc.Painful would best describe the rental process. Thanks Paul Hardy
PAUL H.Ed at Budget storage was awesome to work with. He went out if his way to help us
Chris L.Ed is great to work with
rob B.Very friendly staff.
ruth R.Employees were very friendly. Office parking lot well maintained. The only thing was the customer parking. I dont think there was enough. But that hust me or didnt see the whole parking lot.
JOHN B.Maggie is awesome! Her assistance and customer service is one of the very best I have EVER experienced!! Would highly recommend.
jill T.Very helpful staff. The woman that rented the truck to us went above and beyond to help us.
VICTORIA M.This was the location for drop off on our paperwork, but we were told it was NOT a drop off place ( it is actually a storage facility). Since the address was on our docs, she accepted the truck, but wasn't happy about it.
Edward M.I wanted to rent at a facility closer to my home. I was able to do that online. The day before the move, I received an email telling me to go to the above location. It was way out of the way and uhaul only gave me 133 miles thinking that was all I needed from original location to new location but because I was transfered to above location I went over mileage because it was further away. If you do this sort of thing in the future, I suggest you round up and add an additional 50 miles.
MARY L.The truck was in good condition. The manager was very helpfull.
DOUGLAS J.Very good experience. Very helpful with everything.
RICHARD J.Be clear about commitments of trucks and equipment. This cost us much time and trouble.
WILLIAM J.Thank you soooo much during this difficult move!
Beth C.Great customer service. Will be using again.
Mark P.Very dark and hard to see.
Deanna H.I have used this location several times and always had good service. However I was concerned that truck wouldn't arrive as it was not at location when went to reserve it. Manager said he could have it ready by date ordered. The manager promised me he would take care of it... AND that he did! He personally called me and delivered the truck to me at the time promised!!!! Very impressed with the service this location provides!!! I can only give high remarks for the service and dependability this staff does to accommodate all their patrons. Brendan you are the best!!!!!
NORMAN D.Let them know that you close for an hour for lunch.
Brad L.Brandon was great I will be back the next time I need a box van
Shelby N.Dealt with a very nice young man by the name of Brandon,knowledgeable polite, and extremely helpful.
REX K.We've always used U-Haul when we needed and as before, were well pleased in the service and equipment. Your Agent, Brandon Bollinger, was very helpful, professional and was a pleasure to associate with. Thank you.
Jack B.