Customer Reviews for Budget Mini Storage E Long Mesa
(U-Haul Neighborhood Dealer)

179 reviews

8500 E Long Mesa Dr   Prescott Valley, AZ 86314

(928) 772-5942

Location Hours

  • Mon: Closed
  • Tue-Sat: 9:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 772-5942

8500 E Long Mesa Dr
Prescott Valley, AZ 86314

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Not a fan of Uhaul picking the place that the customer returns the vehicle. I was offered 3 locations that would have been at least an hour drive for me one way. Sure that makes it convenient for Uhaul but not the customer. I finally got a location 20 minutes from us. Have your own employees relocate trucks.

PERRY S. 
Rating:
5.0

Customer did not leave a comment.

Goran P. 
Rating:
5.0

Great customer service. Pleasure to do business with.

Jason H. 
Rating:
2.0

Lights were falling off the car dolly and we told him and he said it would be fine. Lights did fall off the trailer and trying to contact someone from UHaul is almost impossible.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

justin M. 
Rating:
4.0

The price quoted was $159 - however the bill came to over $181+ which he said was tax. I don't mind paying tax but we all know tax is not 14 to 15%. I asked what the fees were (once on the phone and once in person) and was told tax - so really don't think the guy was too up front. Also was told that Uhaul would call me within an hour once they located a trailer - no one called for two hours - I checked back and then was told that they had a trailer available. Not a bad experience but could have been better.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
1.0

Had to call a number on a window at a closed front office at a storage place. Of course the number rang busy for 20 minutes until someone finally answered, then took 15 minutes for employee to drive over from another rental yard to do the paperwork.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

SIEM O. 
Rating:
4.0

truck needed new windsheild wipers

DEBRA L. 
Rating:
5.0

Customer service at both locations was great.

SHANE R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
4.0

The cost of renting a 6x12 trailer was exorbitant. You are price gouging the public.

Harold B. 
Rating:
5.0

Attended friendly and helpful

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

Darrel T. 
Rating:
5.0

Customer did not leave a comment.

guy B. 
Rating:
5.0

Customer did not leave a comment.

Jann K. 
Rating:
5.0

The local manager of the U-Haul rental sight went above and beyond normal service by helping me to secure my rental when I was having difficulty with the mobile app pickup. It was 8:00pm and the facility was closed, but he noticed my struggles with the app and came outside and checked me in over his office computer.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

DUANE S. 
Rating:
5.0

It was a very pleasant experience.. the owner and his employee Baxton were both patient and very helpful.. returning the truck was simple.. I would recommend renting your next uhaul from them..

Norma J. 
Rating:
5.0

Build a website that actually works or stop telling people to use it.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Howard L. 
Rating:
5.0

Customer did not leave a comment.

Reginald W. 
Rating:
3.0

The van worked well with no problems. Though the interior appeared to have been vacuumed, the rest of it clearly had not been wiped down at all. The interior of the windshield hasn't been cleaned and was actually dangerous when driving in sun glare. The location attendant was very nice and helpful, especially when checking the van back in and the Uhaul app wouldn't work.

Daniel D. 
Rating:
4.0

Excellent overall experience with this rental....Thanks!

James L. 
Rating:
4.0

Confirm that the towing equipment is good to go before completing a rental. My truck did not have the required hardware and only found out after I was charged for the rental.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

Jerry Y. 
Rating:
5.0

I dropped the truck off after it was closed, so there's not much to say other than that it was convenient to be able to do that.

Stephen W. 
Rating:
5.0

Everything was great..

Christy C. 
Rating:
3.0

Attendant was not aware that I was dropping off the trailer. Probably not her fault as the drop off location changed three times. It seems odd that you charge when someone drops off at different location, but you don't seem to have a problem changing the drop off on the customer, which is a major inconvenience. Especially when it is last minute.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Excellent personal, when Robert could not full fill my request,he found what I needed at another location near by. Annie was just as pleasant and professional. Return was easy a d pleasant. Thank you

Michael S. 
Rating:
4.0

We could not get the uhaul promised to us only 2 miles away and had to drive an hour to the closest location for a smaller trk that we had to use to make 2 moving trips that would have only taken one trip with larger truck.

James B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Keep up the good work, and never forget how stressful a move can be for someone renting their truck. For us it was such a relief to get a clean reliable truck, one less worry.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

My experience was perfect in every regard...!! Thx

DAN D. 
Rating:
5.0

I have already recommended our dear friend who will rent a truck in a few weeks. Thanks so much for everything.

Susan O. 
Rating:
3.0

Location was fine,just took 35minutes to do the paperwork and I had been in th eday before to confirm all was good wit the booking.The guy was helpfull but I 'cant understand how it wasn't a straight forward pickup.It wasn't a great experience from the online booking all the way through to the drop off location and phone calls and being put on hold etc.Painful would best describe the rental process. Thanks Paul Hardy

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Ed at Budget storage was awesome to work with. He went out if his way to help us

Chris L. 
Rating:
5.0

Ed is great to work with

rob B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Cathy J W. 
Rating:
5.0

Very friendly staff.

ruth R. 
Rating:
4.0

Employees were very friendly. Office parking lot well maintained. The only thing was the customer parking. I dont think there was enough. But that hust me or didnt see the whole parking lot.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE A. 
Rating:
5.0

Maggie is awesome! Her assistance and customer service is one of the very best I have EVER experienced!! Would highly recommend.

jill T. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
4.0

Customer did not leave a comment.

ALVERA C. 
Rating:
5.0

Very helpful staff. The woman that rented the truck to us went above and beyond to help us.

VICTORIA M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Customer did not leave a comment.

LORNA P. 
Rating:
2.0

This was the location for drop off on our paperwork, but we were told it was NOT a drop off place ( it is actually a storage facility). Since the address was on our docs, she accepted the truck, but wasn't happy about it.

Edward M. 
Rating:
5.0

I wanted to rent at a facility closer to my home. I was able to do that online. The day before the move, I received an email telling me to go to the above location. It was way out of the way and uhaul only gave me 133 miles thinking that was all I needed from original location to new location but because I was transfered to above location I went over mileage because it was further away. If you do this sort of thing in the future, I suggest you round up and add an additional 50 miles.

MARY L. 
Rating:
5.0

The truck was in good condition. The manager was very helpfull.

DOUGLAS J. 
Rating:
5.0

Very good experience. Very helpful with everything.

RICHARD J. 
Rating:
3.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Be clear about commitments of trucks and equipment. This cost us much time and trouble.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Thank you soooo much during this difficult move!

Beth C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

CAROL H. 
Rating:
5.0

Great customer service. Will be using again.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JAMES Y. 
Rating:
4.0

Very dark and hard to see.

Deanna H. 
Rating:
5.0

I have used this location several times and always had good service. However I was concerned that truck wouldn't arrive as it was not at location when went to reserve it. Manager said he could have it ready by date ordered. The manager promised me he would take care of it... AND that he did! He personally called me and delivered the truck to me at the time promised!!!! Very impressed with the service this location provides!!! I can only give high remarks for the service and dependability this staff does to accommodate all their patrons. Brendan you are the best!!!!!

NORMAN D. 
Rating:
5.0

Customer did not leave a comment.

TRACEY V. 
Rating:
4.0

Let them know that you close for an hour for lunch.

Brad L. 
Rating:
5.0

Brandon was great I will be back the next time I need a box van

Shelby N. 
Rating:
5.0

Customer did not leave a comment.

ISTREF S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Dealt with a very nice young man by the name of Brandon,knowledgeable polite, and extremely helpful.

REX K. 
Rating:
5.0

We've always used U-Haul when we needed and as before, were well pleased in the service and equipment. Your Agent, Brandon Bollinger, was very helpful, professional and was a pleasure to associate with. Thank you.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

ALEX F. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
2.0

Make sure if someone is renting a cargo trailer there are all the metal tie down rings

BRANDY L. 
Rating:
5.0

Excellent place to rent. Good service all around.

william J. 
Rating:
4.0

Customer did not leave a comment.

harold D. 
Rating:
3.0

Customer did not leave a comment.

STEFANI L. 
Rating:
5.0

Incredible customer service! Professional, affordable and friendly. Will definitely recommend to my fellow realtors

Christopher K. 
Rating:
5.0

Nothing

JUDI F. 
Rating:
3.0

Customer did not leave a comment.

Connie R. 
Rating:
5.0

Nice doing business with this U Haul location.

Richard L. 
Rating:
4.0

Brandon was very helpful, I rent here again

STEPHEN W. 
Rating:
5.0

Very helpful, polite and quick service

WILLIAM J. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

My only complaint would be regarding miscommunication between stores. I'm told to do one thing and then told another when dropping off equipment. 3 days later they still think equipment hasn't been returned when it has been. It's been a frustrating experience this time around.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

The young man in the office was excellent. He is an asset to your company.

BILLIE M. 
Rating:
5.0

Brandon was a lot of help in getting the uhaul and our storage unit taken care of

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

The young guy that works there is very professional. He always has been. He gets you in and out as quickly as possible. Only problem with the location is the limited parking which can't really be improved since the space is so limited.

ROBERT Q. 
No reviews have been submitted for this location.

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