Customer Reviews for Budget Store & Lock Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Store & Lock Self Storage

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Francis G. on

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They did not have any record of a reservation for us! I had to scramble at the last minute to find another available unit in the area. I will never use the U-haul storage system again!

Carlton R. on

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When I called to confirm the unit the sales person was so rude I went somewhere else

jonathan W. on

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Not rip me off for a cleaning after I spent allot of time to clean the truck !

PAUL R. on

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Customer did not leave a comment.

Jesse H. on

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Excellent customer service

Jack H. on

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The whole process with uhaul to change locations was very confusing

Ward F. on

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Very friendly agent, we made a lot of jokes and laughed quite a bit. Easy signing and easy access location. I had booked the truck a month or more in advance so no problem getting exactly what I wanted. Additionally, the truck was much more comfortable to drive than previous rental I had done years earlier.

Gary C. on

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Customer did not leave a comment.

gary R. on

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Why bother having an 800 number if you don’t properly staff it. So, no, I would not recommend you.

vilas S. on

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I rented only for 10 hours but charged for 3 days

Reinaldo R. on

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a tad more lighting in pickup area. Otherwise, you guys embrace technology in the best way.

ALEX C. on

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Even though I went through the trouble of setting up my uhaul rental online the site had no idea I was coming and my confirmation# ment nothing. Luckily there was a van on site and it was available. I have a 20' reserved for the 16th and I hope it's ready.

lahlussine F. on

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Customer did not leave a comment.

JULIO L. on

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The service was excellent. Very friendly and courteous.