Customer Reviews for Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)

142 reviews

2178 Industrial Dr   Bethlehem, PA 18017
(about 1/2 mile from Shanersville Road)

(484) 241-2876

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(484) 241-2876

2178 Industrial Dr
Bethlehem, PA 18017
(about 1/2 mile from Shanersville Road)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

Alison Y.  |  Overall Experience 
Rating:
5.0

Staff so friendly and helpful!

Rachel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDY D.  |  Overall Experience 
Rating:
5.0

The staff that helped us was overly rude and condescending. I will never use this facility again.

Abigail L.  |  Overall Experience 
Rating:
3.0

The 10 foot truck rented from this location was returned at the same fuel level when it was picked up. I provided the gas receipt with two gallons purchased and filled in this truck before being returned. I received a bill with a 30.00 dollar addition for fuel service and is currently being disputed. This facility is not a full Uhaul facility and is rental provider on behalf of U-Haul.

Jaime V. 
Rating:
5.0

I just need a storage unit to store some of my stuff and I’ll move it took a month and everybody was very helpful I would use it again

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL D.  |  Overall Experience 
Rating:
5.0

Woman Staffer refused to wear face covering at the height of the Pandemic. Generally an un pleasant individual.

Mary Ann P.  |  Overall Experience 
Rating:
5.0

Attendant was very helpful, and has great customer service

Roberto G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYANKEITH R. 
Rating:
5.0

Customer did not leave a comment.

Lynne J. 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  Overall Experience 
Rating:
5.0

Lady called you 3-4 times whenever you were late. I think the storage price was high including the late feed. I will never come here again.

Stephanie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis M.  |  Overall Experience 
Rating:
5.0

I don't want my dissatisfaction to be directed to the location in any way. My dissatisfaction is 100% directed at Uhaul. I've been in contact with customer service twice and now I'm waiting to hear back in email form. My truck was not at the first location when I arrived. The first customer service person told me that I'm guaranteed to have a truck there's just no guarantee when or where and the second customer service person told me I'm only guaranteed my truck if I get a phone call from someone guaranteeing it. Regardless of the guarantee I didn't have a truck when I booked it and it put me an hour and a half behind schedule. I did reach out via email and I have received a response that my situation is being handled at some level above customer service.

Rebecca B. 
Rating:
1.0

Before my arrival I already uploaded my information and prepaid to save time at pickup but the person was not familiar with getting paperwork done and could not find key for the truck. I was there for fifty minutes. My other complaint with the pickup was that I made the reservation over a month ago at a location by my residence and was moved to one over 16 miles from my house.

Louis A. 
Rating:
5.0

This UHAUL truck has an intermittent failure of the tire pressure sensor in the Left-rear wheel.

GERALD S. 
Rating:
1.0

Not rip me off for a cleaning after I spent allot of time to clean the truck !

jonathan W. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Very friendly agent, we made a lot of jokes and laughed quite a bit. Easy signing and easy access location. I had booked the truck a month or more in advance so no problem getting exactly what I wanted. Additionally, the truck was much more comfortable to drive than previous rental I had done years earlier.

Ward F. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Why bother having an 800 number if you don't properly staff it. So, no, I would not recommend you.

gary R. 
Rating:
1.0

I rented only for 10 hours but charged for 3 days

vilas S. 
Rating:
5.0

a tad more lighting in pickup area. Otherwise, you guys embrace technology in the best way.

Reinaldo R. 
Rating:
5.0

Even though I went through the trouble of setting up my uhaul rental online the site had no idea I was coming and my confirmation# ment nothing. Luckily there was a van on site and it was available. I have a 20' reserved for the 16th and I hope it's ready.

ALEX C. 
Rating:
5.0

Customer did not leave a comment.

lahlussine F. 
Rating:
5.0

The service was excellent. Very friendly and courteous.

JULIO L. 
Rating:
5.0

I only recommend if Sandra is working there. She is the manager, and she's very helpful and friendly. If there is a funny looking little man behind the counter, I suggest you turn around a leave.

Matthew B. 
Rating:
1.0

This location was far from prepared for us to arrive for our reservation. It took an extremely long time to process the reservation and they then charged us for insurance I had denied on my online reservation that they were never able to retrieve. I have requested the charge for the insurance be refunded and I filed a complaint with the customer service number.

Katrina W. 
Rating:
4.0

Even though there was some confusion when we received our confirmation call the woman at budget was wonderful! All went well

SUE M. 
Rating:
5.0

Very efficient and easy

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

LUCY L. 
Rating:
5.0

Sandra was very helpful! Great customer service

Jazmin R. 
Rating:
5.0

All good

don D. 
Rating:
5.0

Quick and easy. Very courteous and helpful.

Ray H. 
Rating:
5.0

there were no issues so, nothing that i can think of

Hector R. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
3.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

We had an excellent rental experience. Speedy and easy check-in and check-out. I had read so many negative comments regarding customer service at this location, I was expecting a horror show, but the lady behind the counter couldn't have been nicer or more helpful. I would definitely recommend this location.

Kurt W. 
Rating:
3.0

I don't want to hear employee issues when I just want to rent a vehicle. Ultimately the employee took car of my request but I have could of done without all the drama.

TODD Q. 
Rating:
4.0

Customer did not leave a comment.

Deb D. 
Rating:
4.0

Customer did not leave a comment.

Ellen R. 
Rating:
5.0

I did order moving blankets but they were not there

Sam V. 
Rating:
5.0

I've been to this location twice and it's always been a great experience.

Robert S. 
Rating:
5.0

Nothing. Excellent overall experience!

David S. 
Rating:
1.0

Associate was very nice, however I'm glad I arrived early due to they equipment used for running credit cards malfunctioning causing a 40 minute delay. Associate couldn't be nicer, however the wait and struggle was horrendous. The vehicle was clean and had no issues when I finally received it.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Erol A. 
Rating:
5.0

rented van, handles well on road, mat helped to stop any shift of cargo, clean van, side door and back well designed for loading, rental representative professional and attentive to my rental need, clearly explained contract and processed paperwork efficiently, excellent customer skills Thank You!

angelika S. 
Rating:
5.0

Thanks!

Joe B. 
Rating:
3.0

Customer did not leave a comment.

joe Z. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

It was a GREAT experience and I would rent from this location again.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Angelica G. 
Rating:
1.0

Representative had a nasty attitude. I asked her to put my brother as the driver and she said her screen doesn't allow her to do that. She said it's between me and my brother. I've rented from uhaul several times and i know better. I had to go in my vehicle and call the customer service number to complain. I went back into her office where she was on the phone trying to fix it. She should've tried to help me the first time instead of getting rid of me. I waited 30-45 going back forth with her and customer service. Ridiculous

natalia S. 
Rating:
3.0

The lady that was helping me was not very helpful. She said I need to pay a $10 insurance extra on car and wouldn't tell me why. She was also a bit on the rude side in her interaction with me.

MAHMOUD E. 
Rating:
3.0

Customer service was not the greatest. Employee offered a lot of attitude and sarcastic comments.

Katie P. 
Rating:
5.0

Everything was beyond my expectations & we were delighted with our uhaul experience. The woman that worked with us was very knowledgeable & helpful and made this a pleasant experience.

Ellen O. 
Rating:
5.0

Informative and courteous staff. Vehicle was clean and fit my needs.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

MARIO P. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

doris L. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
4.0

Sandra was very courteous and helpful. One improvement would be to have more vehicles available at this location. There were only 3.

Rosemary M. 
Rating:
5.0

Customer did not leave a comment.

Ana C. 
Rating:
3.0

Everything was fine

Dave W. 
Rating:
4.0

Customer did not leave a comment.

ABNERI W. 
Rating:
3.0

They tried to charge me an extra day when I had returned the truck on same day I rented it

JUAN C. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Chyna G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Thank you for your service!

Judith F. 
Rating:
5.0

Customer did not leave a comment.

RADIAH G. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
4.0

Dropped off after hours

JOHN S. 
Rating:
3.0

The poor man who waited on me was just back from vacation. The system to login to u-hall apparently had been changed while he was out and there was no one else there. After several phone calls he got it sorted out and everything was good from that point on. Lots of waiting while people were waiting for me to show up with the truck. Not the guys fault. He tried hard and eventually got it done.

James G. 
Rating:
3.0

Customer did not leave a comment.

ALONZO B. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH Y. 
Rating:
4.0

Easy drop off

desiree S. 
Rating:
5.0

My experience was awesome. I have not received better customer service at any Uhaul location in Bethlehem. Thank you Sandra for a job well done.

MARYANN S. 
Rating:
3.0

Customer did not leave a comment.

BETH M. 
Rating:
5.0

When I went online to reserve the truck. The website informed me that the only Uhaul location that had the 10ft I needed was out of my way. Our business is on Union Blvd and when we passed the Union Blvd location they had plenty of 10ft trucks available. So it was unfortunate that your website recommend a location for pick up that was out of our way.

Carmen R. 
Rating:
4.0

The individual who assisted me was very courteous and knowledgable. She was patient with all my questions and provide the right guidance to make my experience exceptional

CLAUDIO P. 
Rating:
5.0

Fast and very helpful.

WILDING B. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

They were very helpful, polite, and easy to deal with. They were happy to answer all of my questions, and the building and lot were clean and well maintained.

NANCY W. 
Rating:
4.0

All I can think of be open on Sundays. But since I was allowed to pick up on sat. All went well

CAROL W. 
Rating:
5.0

Let me know by e- mail that the place of pickup had changed. I went to the place of pickup on my reservation, only to find out after a 20 minute wait that my rental was At another location. Needless to say I was not very happy about that. This reflects on u- haul themselves, not the people at the actual rental locations. They were very pleasant and helpful.

FRANKLIN F. 
Rating:
4.0

Customer did not leave a comment.

JEAN P. 
Rating:
4.0

Drove 577 miles PA to NC. No problems with the truck.

WARREN L. 
Rating:
2.0

I should have gone to union street location. I had reserved the larger hand cart and it wasn't there. The inside of truck was not very clean. pretty good truck as it is high miles. Just would not rent from there again

KATHRYN B. 
Rating:
1.0

I normally rent from Budget. I decided to use U-Haul because I needed a smaller truck and the price as cheaper. When I arrived the women didn't even greet us. She just stared at me until I said something. She barely explained the policies to me and had an attitude when I had questions. When explained the cleaning policy to me, she stated that she wasn't paid enough to have to clean up after me. She even had an attitude when I stated that I didn't want to purchase the truck insurance. When I got to the truck I walked around it to check for scratches and dents. I had to return to the office to inform her that I wanted to report them. She had an attitude with me about having to gt up and go outside. She didn't even document my scratches on any paperwork. Thankfully I didn't come to the location alone and have a smartphone for documentation. I will NEVER rent from U-Haul ever again and will most definitely never give this location any of my business!!

Allen A. 
Rating:
4.0

I didn't know I had the truck til the next day at 5pm I thought it was same day. If I would have been told that my trip would have been much calmer without the rush thinking I only had the truck for 5 hours. However overall I had a great experience and will definitely do business again with the company.

Edith M. 
Rating:
5.0

Excellent experience. Friendly service. Had everything I needed for my move.

James C. 
Rating:
3.0

Couldnt easily find drop box for the keys.

MAYRA N. 
Rating:
4.0

Customer did not leave a comment.

Alvaro B. 
Rating:
3.0

I did all my reservations online, and uhaul should probably tell customers that Buget Store and Lock is NOT a Uhaul storage unit. Lots of confusing arriving at the storage unit.

REBECCA B. 
Rating:
5.0

All was great no problems great staff

ALEX M. 
Rating:
5.0

The woman who helped us at the counter on October 4th near closing time was wonderful! Informative and very funny she had us in and out of there in a minute and we were on our way. I would definitely recommend this location to others. The drop off was also very convenient.

SUSAN C. 
Rating:
1.0

How about not letting people scam charges on return policies by stating the Uhaul truck I used had a 3 Mile per gallon rating (promised 12mpg on website) and using this claim to lie about drop-off fuel levels. I dropped your truck off on-site after refueling the truck to the promised level of 3/4 full. I was later charged with driving the truck an added 8 miles above my contract of 44 miles total, making a grand total of 52 miles driven. The drop-off site later stated in addition to my 8 mile charge (about $4 total) that those 52 miles left the tank at 1/4 fuel levels and that I neglected to refuel it. Charging me an amount that is now risking my ability to pay next months rent. Despite this being obvious levels of fraud (how does a truck go through half a 31 gallon tank, 15 gallons of fuel, from a 3/4 fuel gauge to 1/4, in a total of 52 miles driven?) It doesnt taken a math major to understand what is going on here. Yet unfortunately I was advised by your customer service that it is "on me" to work out my dispute with the drop-off site using your name for fraud. It's been over 24 hours and I am still waiting for the drop-off site to call me. This has not made my move very pleasant, convenient, or easy and I will likely have to go to court for something easily avoidable had Uhaul instilled a policy that allowed I agreeably sign a receipt after drop-off. It's this negligence that has me thinking Uhaul is in on the scam. Never again.

EVAN L. 
Rating:
3.0

Customer did not leave a comment.

ZHENYU Z. 
Rating:
5.0

Customer did not leave a comment.

FABIO F. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
4.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Staff was very helpful and friendly

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DIANE O. 
No reviews have been submitted for this location.

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