Good treatment and the vehicle has proven to be efficient, strong and stable.
HUSAM A
Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was sent to this location as a result of my reservation at the Joy rd. location not being honored. The previous user extended his usage after my reservation was made. The error caused me to be late to my planned event.
STEPHEN Svery nice staff
STEPHEN KRental agent was courteous and knowledgable about U-Haul equipment and made an excellent recommendation, about the size of U-Haul truck I needed for my move. The rental and return process was quick, and easy. I am completely satisfied with the service I received from builders hardware U-Haul.
SEAN PExcellent customer service!
HOPE SI got overcharged $192
YASSIN SWould use again
Destiny SThe truck was good but definitely not clean. However, it worked well.
GUILHERME VAmazing guys Amazing service Amazing experience Definitely recommend
RAMEZ HMuy amables muy buen servicio y precio
Manuela MI had false charges charged to my account the next day.. they said I dropped it off at 10am the next day when in reality I dropped it odd a hour and a half later and they over charged me for gas so I had to spend my time calling and dealing with and I had to send pics of the gas before and after, thank God I had the pics otherwise it would have been my word against theirs. I've never had a good experience with uhaul in my life..
BRIANNE AExcellent service
SHANNON MThey all were awesome
DON JI was charged an extra 20 dollars for using my debit card
Kiara CThis location is one of the best that I've been to. Customer service A+. Very reliable any size truck you need and supplies to come with it. The whole time took less than 5 minutes and I was out. Might go to spy for all my hardware and my moving needs
DARLETTE RBetter communication skills...learn how to talk to people.
TANDRA JVery helpful people at this location
PETER MSeveral lights on the dashboard including tire monitor and airbags… the wheel felt like it was going to fall off when reaching 55 mph. The staff prolonged the paperwork and sent me outside with no one there to assist as told it would be… the knobs to adjust the heat did not work so it was either super cold or super hot. The location is not well maintained… they charged me extra and I put OVER the amount of gas than when I rented the U-Haul. No adjustments or customer service, just a “I wouldn’t let you drive it if it was unsafe.” This location is a joke…
KRYSTAL Mgreat service and staff were very friendly and helpful. thank you!
SAMIR WMuy buena atención
DANILO RThe team at Builders Hardware is prompt, timely and extremely experienced! Very friendly staff Osman has!
KASSEM EMobile check-in still has its quirks.
Eugene WContinue the excellent service
GINA LEverything was great and fast service
TRACY DThe vehicle wasn't clean.
SHARVA LEquipment was pretty old, location does not have a proper parking I parked according to the suggestion from the staff in some other stores parking lot, and got my tires busted. Location is not very convenient very cramped and small
Nishad KThere was a hangar left in the bed of the trailer, upon p/y; but otherwise, perfect customer service onsite.
DAVID DTruck road like a Cadillac..Very pleased
ALPHON WGreat customer service
Darren DCustomer service was so wonderful…… so nice…… so polite and patient! Made my experience wonderful for my first time ever using U-Haul! Thank you!!!!
Anita BThe workers are very respectful and will get out of their way to help
Islamic CNot very clear communication I needed the vehicle for a longer time but was told to return it by 8am. When I got there he says it didn’t need to be back until another reservation at 1pm
Tanganyka HI activated the mileage trip counter before I started my rental. When I returned the mileage counter was at 11.1 miles total. He said I drive 12.7 miles. When I attempted to question it he just repeated it with a forceful emphasis and said "you drove 12.7 miles, have a nice day"! They are rude and dismissive. Will not rent there again.
Lori SGood Customer Service, Thanks
Timothy CThis location is one of the best Uhaul locations, excellent in service, amazing in customer service. Simple & easy process. Staff is always on top of their game, I highly recommend this location.
Safi SGreat Service.
Timothy TI reserved a unit at a different location. I was told the day before I was supposed to pick up my reserved unit, that there were NONE AVAILABLE! I had to go to the above location, which was 25 minutes away from my route, and get a larger trailer than I needed. This resulted in my need to find a local car service garage to help me change the height of my hitch to accommodate the larger trailer I was forced into using. When I reserved a 5x8 size unit, it SHOULD HAVE BEEN AT THE LOCATION where I made the reservation! I will not use your business again. Terrible customer service and support. VERY DISAPPOINTED!
JEFRREY FFast clean and professional couldn’t make the process any easier
tayseer aNo improvements needed. This establishment is well run with friendly and courteous service.
YAYDEE YProfessional, clean and easy process . Rental was quick and seamless in and out.
Lisa SGreat service provided by the owner of the Builder Hardware, the gentleman went out of his way to provide excellent customer service. Would definitely rent from this location again.
gaspare r1st thing is not to send a customer to a place that doesn't the equipment you want to rent, Which wastes time and money.
Darrell SGreat Service.
Kenneth BShow a detailed picture where is the pick-up and drop off location
Maribel GThe truck is very old
haithm bNot to bad
gamal mTruck had several lights and an engine problem, also I received the truck with little no gas in it
Sydney SKeep up the good work and a great attitude. .
sheree mGreat customer service, excellent equipment, fast respond
Hassan EI bought a bird!
Tara TThe customer service was excellent and thank you for the good service
robin tA F/U call would be nice so that you will know the final amount. When moving things tend to slip your mind. Having to pay up front, making the customer guess on times.
Karen J