Customer did not leave a comment.WALEED A.
Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They always find a way to keep your moneyRaymond S.
very satisfiedFIESTA G.
Very good customer experienceRobert C.
Hands down for this location. Friendly Customer service, easy process. They get you in & out quickly so you go on with your business. Highly recommend this location to UHAUL customers, family & friends.Safi S.
Thank you!thomas K.
My experience with U-Haul on Schaefer has always been great!Kimberly W.
The service was Excallence.Sandra J.
Customer did not leave a comment.Mustapha M.
Excellent service.Jafrul A.
Truck was not upkeep customer service was ok but the worker tried to cheat me out my money they failed to do their job right also lied to me to meMylitta R.
Customer did not leave a comment.alysia D.
Very friendly and helpfulGiulio P.
Customer did not leave a comment.brandon Y.
I love the ease of renting from U-Haul and the variety of vehicles you can rent I rented a truck but changed it to a van when I got there and it was no problem great place to rent fromcassandra D.
Customer did not leave a comment.Raymond M.
This place on Scahefer Hwy is a very friendly place, easy process and they get you quick out the door. The location on Joy Rd/ Detroit is a terrible location, the employees there are very racist and I will never ever recommend my family and friends to go to that location. The manager was black and you can tell the difference how they treat other race, in my opinion they think it is their barbershop where they hang out and they never want do business because at the end of the day they are getting their paycheck at the end of the week. I demand an investigation to this location and you guys need to hire new team there. The employees at the Joy Rd location has no idea about customer service. MUST CHANGED MANAGEMENT.Safi S.
Customer did not leave a comment.ASIA C.
Customer did not leave a comment.Lynn K.
To continue to be a blessing to the community. The in side of the truck and the windows also need to be cleaned. Otherwise it was a good experience 😌arthur B.
Customer did not leave a comment.naim B.
Customer did not leave a comment.charnae K.
Customer did not leave a comment.FALENTHIA B.
Customer did not leave a comment.Maurice B.
Customer did not leave a comment.Fatme H.
Customer did not leave a comment.deshawn M.
Excellent service Friendly peopleMOHAMAD S.
I don't like the fax that I couldn't get a truck and I think they overcharged meAndrea P.
Customer did not leave a comment.Gregory S.
Some good costumer service, don't be rude and cussing out other costumers in different language, it doesn't make it ok because they don't understand you. The service at this location is really bad, the store smells bad because of the animals that kept in there as well. They cheat costumers with extra charges thinking costumers won't check their credit cards. My experience at this location was horrible.alia H.
Extremely rudeALEXANDER L.
Customer did not leave a comment.Elva J.
Customer did not leave a comment.hezam G.
Make sure vehicle has no smells from previous use. Vehicle had a faint smell of urine.Chris J.
Customer did not leave a comment.Pulma R.
Customer did not leave a comment.Severiano V.
Customer did not leave a comment.Jeff W.
Bad transaction from the sellerYounis A.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.TORIA SUSAN J.
Fast and easy reservation and quick pickup and easy drop off.Jesse P.
The worst experience everWillie R.
had an issue but the staff was very accomodatingTheodore K.
Customer did not leave a comment.Christy F.
Make sure that the gas hand meter is correct before saying it accurate....latasha S.
He charged me for gas when I put gas in the truckCrystal O.
Customer did not leave a comment.J.J. W.
Customer did not leave a comment.susan R.
Great customer service thank you Osman.AMANDA H.
I had to visit two different locations because the original location has my reservation time at 930a instead of 9a as stated in the reservation. The second location was ok but I lost nearly an hour because the second location was in the opposite direction of my travels. This was my first time ever remember renting a Uhaul and I was somewhat dissatisfied with the reservation process.Dynita M.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Laban A.
Friendly knowledgeable staffcharles C.
Customer did not leave a comment.Johanna S.
Best location Best helper Good serviceAli B.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.Alicia J.
They messed up my reservation change it to only two daysTavion T.
Customer did not leave a comment.APRIL D.
Customer did not leave a comment.DENA N.
Customer did not leave a comment.Allen H.
Customer did not leave a comment.CHRISTOPHER FRAN C.
Uhaul needed a oil change. Could not get on freeway with out the back swaying out of control.amena B.
Only complaint is to make sure gas isn't close to E.. I shouldn't have to stop to add gas when I leave the company.. everything else was okAnthony S.
Customer did not leave a comment.DAVID V.
Best service ever I say to all my friends and familysamer J.
Customer did not leave a comment.Yi P.
Make sure to check the customer's notes about pick up times. It does make a difference.Darlene W.
Clean the trucksKareem S.
Customer did not leave a comment.Mustapha H.
Customer did not leave a comment.ALI A.
Customer did not leave a comment.ANNA MAE B.
Very nice and friendly check the truck and everything for me so yeah they did an excellent jobPhillip C.
I am so happy with the service I received. In one month I rented three trucks because of circumstances I could not avoid. The gentleman was very accommodating and patient. I would recommend this location for my moving needs to everyone. Thank you so much.YAYDEE YASTHINA R.
Very friendly and professional.ARWA A.
They told me that the gas tank was 1/4 but it was lower then 1/4 and wasn't clean there was box inside the passenger door.JOSEPH ABDO H.
Customer did not leave a comment.EBONY LASEAN G.
Customer did not leave a comment.JALISA ANITA W.
Customer did not leave a comment.trash I.
Nothing... The service I received was quality and so was the equipment!CHERYL RENEE B.
Osman and his staff are beyond exceptional!!Kassem E.
Customer did not leave a comment.RACHAEL ANN-MARI S.
Nice PPLJEAN ELLEN R.
Customer did not leave a comment.ALI ABDULSADQ AL A.
OWNER IS GRIMY OR WHOEVER IS IN CHARGEANWAR ALI-AHMED A.
Customer did not leave a comment.ALDO G.
Customer did not leave a comment.WESSAM JAMAL J.
Customer did not leave a comment.HASAN Z.
Customer did not leave a comment.Kimberly I.
I didn't get my refund back to my bank account for the difference after the receipt came in less than what I paid I paid 163 and the receipt was for $90 so I'm waiting on my difference to be deposited back into my bank accountCAROL MAE M.
Customer did not leave a comment.David B.
Customer did not leave a comment.SENGANE M.
Customer did not leave a comment.Silvia F.
The pickup store cashier was knowledgeable and very pleasant to work with 👍WENDY CAROL I.
Excellent experience with U-Haul truck rentalDEAN HYDER H.
Nothing at all everything is just fine excellent serviceGERALD D.
A very professional locationABDUL ADAM K.