Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)

1,503 reviews

8033 Schaefer Hwy   Detroit, MI 48228
(& Tireman)

(313) 945-1447

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    9 am–2 pm

Services at this Location:

Contact Us

(313) 945-1447

8033 Schaefer Hwy
Detroit, MI 48228
(& Tireman)

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WALEED A. 
Rating:
1.0

They always find a way to keep your money

Raymond S. 
Rating:
5.0

very satisfied

FIESTA G. 
Rating:
5.0

Very good customer experience

Robert C. 
Rating:
5.0

Hands down for this location. Friendly Customer service, easy process. They get you in & out quickly so you go on with your business. Highly recommend this location to UHAUL customers, family & friends.

Safi S. 
Rating:
5.0

Thank you!

thomas K. 
Rating:
5.0

My experience with U-Haul on Schaefer has always been great!

Kimberly W. 
Rating:
3.0

The service was Excallence.

Sandra J. 
Rating:
5.0

Thanks

ali A. 
Rating:
5.0

Customer did not leave a comment.

Mustapha M. 
Rating:
5.0

Excellent service.

Jafrul A. 
Rating:
1.0

Truck was not upkeep customer service was ok but the worker tried to cheat me out my money they failed to do their job right also lied to me to me

Mylitta R. 
Rating:
3.0

Ok

KENNEDY T. 
Rating:
5.0

Customer did not leave a comment.

alysia D. 
Rating:
5.0

Very friendly and helpful

Giulio P. 
Rating:
5.0

Customer did not leave a comment.

brandon Y. 
Rating:
5.0

I love the ease of renting from U-Haul and the variety of vehicles you can rent I rented a truck but changed it to a van when I got there and it was no problem great place to rent from

cassandra D. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
4.0

This place on Scahefer Hwy is a very friendly place, easy process and they get you quick out the door. The location on Joy Rd/ Detroit is a terrible location, the employees there are very racist and I will never ever recommend my family and friends to go to that location. The manager was black and you can tell the difference how they treat other race, in my opinion they think it is their barbershop where they hang out and they never want do business because at the end of the day they are getting their paycheck at the end of the week. I demand an investigation to this location and you guys need to hire new team there. The employees at the Joy Rd location has no idea about customer service. MUST CHANGED MANAGEMENT.

Safi S. 
Rating:
5.0

Customer did not leave a comment.

ASIA C. 
Rating:
5.0

Customer did not leave a comment.

Lynn K. 
Rating:
3.0

To continue to be a blessing to the community. The in side of the truck and the windows also need to be cleaned. Otherwise it was a good experience 😌

arthur B. 
Rating:
5.0

Customer did not leave a comment.

naim B. 
Rating:
1.0

Customer did not leave a comment.

charnae K. 
Rating:
4.0

Customer did not leave a comment.

FALENTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Maurice B. 
Rating:
5.0

Customer did not leave a comment.

Fatme H. 
Rating:
5.0

Customer did not leave a comment.

deshawn M. 
Rating:
5.0

Excellent service Friendly people

MOHAMAD S. 
Rating:
3.0

I don't like the fax that I couldn't get a truck and I think they overcharged me

Andrea P. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
1.0

Some good costumer service, don't be rude and cussing out other costumers in different language, it doesn't make it ok because they don't understand you. The service at this location is really bad, the store smells bad because of the animals that kept in there as well. They cheat costumers with extra charges thinking costumers won't check their credit cards. My experience at this location was horrible.

alia H. 
Rating:
1.0

Extremely rude

ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

Elva J. 
Rating:
5.0

Customer did not leave a comment.

hezam G. 
Rating:
5.0

Make sure vehicle has no smells from previous use. Vehicle had a faint smell of urine.

Chris J. 
Rating:
3.0

Customer did not leave a comment.

Pulma R. 
Rating:
5.0

Customer did not leave a comment.

Severiano V. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
1.0

Bad transaction from the seller

Younis A. 
Rating:
1.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

TORIA SUSAN J. 
Rating:
5.0

Fast and easy reservation and quick pickup and easy drop off.

Jesse P. 
Rating:
1.0

The worst experience ever

Willie R. 
Rating:
5.0

had an issue but the staff was very accomodating

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

Christy F. 
Rating:
3.0

Make sure that the gas hand meter is correct before saying it accurate....

latasha S. 
Rating:
1.0

He charged me for gas when I put gas in the truck

Crystal O. 
Rating:
5.0

Customer did not leave a comment.

J.J. W. 
Rating:
4.0

Customer did not leave a comment.

susan R. 
Rating:
5.0

Great customer service thank you Osman.

AMANDA H. 
Rating:
4.0

I had to visit two different locations because the original location has my reservation time at 930a instead of 9a as stated in the reservation. The second location was ok but I lost nearly an hour because the second location was in the opposite direction of my travels. This was my first time ever remember renting a Uhaul and I was somewhat dissatisfied with the reservation process.

Dynita M. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Laban A. 
Rating:
5.0

Friendly knowledgeable staff

charles C. 
Rating:
4.0

Customer did not leave a comment.

Johanna S. 
Rating:
5.0

Best location Best helper Good service

Ali B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Alicia J. 
Rating:
3.0

They messed up my reservation change it to only two days

Tavion T. 
Rating:
1.0

Customer did not leave a comment.

APRIL D. 
Rating:
5.0

Customer did not leave a comment.

DENA N. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER FRAN C. 
Rating:
3.0

Uhaul needed a oil change. Could not get on freeway with out the back swaying out of control.

amena B. 
Rating:
4.0

Only complaint is to make sure gas isn't close to E.. I shouldn't have to stop to add gas when I leave the company.. everything else was ok

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Best service ever I say to all my friends and family

samer J. 
Rating:
5.0

Customer did not leave a comment.

Yi P. 
Rating:
4.0

Make sure to check the customer's notes about pick up times. It does make a difference.

Darlene W. 
Rating:
1.0

Clean the trucks

Kareem S. 
Rating:
2.0

Customer did not leave a comment.

Mustapha H. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

ANNA MAE B. 
Rating:
5.0

Very nice and friendly check the truck and everything for me so yeah they did an excellent job

Phillip C. 
Rating:
5.0

I am so happy with the service I received. In one month I rented three trucks because of circumstances I could not avoid. The gentleman was very accommodating and patient. I would recommend this location for my moving needs to everyone. Thank you so much.

YAYDEE YASTHINA R. 
Rating:
4.0

Very friendly and professional.

ARWA A. 
Rating:
1.0

They told me that the gas tank was 1/4 but it was lower then 1/4 and wasn't clean there was box inside the passenger door.

JOSEPH ABDO H. 
Rating:
5.0

Customer did not leave a comment.

EBONY LASEAN G. 
Rating:
3.0

Customer did not leave a comment.

JALISA ANITA W. 
Rating:
5.0

Customer did not leave a comment.

trash I. 
Rating:
5.0

Nothing... The service I received was quality and so was the equipment!

CHERYL RENEE B. 
Rating:
5.0

Osman and his staff are beyond exceptional!!

Kassem E. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL ANN-MARI S. 
Rating:
5.0

Nice PPL

JEAN ELLEN R. 
Rating:
5.0

Customer did not leave a comment.

ALI ABDULSADQ AL A. 
Rating:
5.0

OWNER IS GRIMY OR WHOEVER IS IN CHARGE

ANWAR ALI-AHMED A. 
Rating:
5.0

Customer did not leave a comment.

ALDO G. 
Rating:
5.0

Customer did not leave a comment.

WESSAM JAMAL J. 
Rating:
5.0

Customer did not leave a comment.

HASAN Z. 
Rating:
5.0

Customer did not leave a comment.

Kimberly I. 
Rating:
5.0

I didn't get my refund back to my bank account for the difference after the receipt came in less than what I paid I paid 163 and the receipt was for $90 so I'm waiting on my difference to be deposited back into my bank account

CAROL MAE M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

SENGANE M. 
Rating:
5.0

Customer did not leave a comment.

Silvia F. 
Rating:
5.0

The pickup store cashier was knowledgeable and very pleasant to work with 👍

WENDY CAROL I. 
Rating:
5.0

Excellent experience with U-Haul truck rental

DEAN HYDER H. 
Rating:
5.0

Nothing at all everything is just fine excellent service

GERALD D. 
Rating:
5.0

A very professional location

ABDUL ADAM K. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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