Rolanda G.
Customer did not leave a comment.
Customer Reviews for Builder Hardware LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Builder Hardware LLC
marwan H.
GREAT PLACE GREAT SERVICE
John C.
Missing items and charged me for missing items, then lied about charging me for them. Never returning.
CALVIN DEMETRIUI H.
It was the quickest time I've ever had renting a U-haul
michigan B.
Very Efficient Rental From Builder Hardware LLC. Definitely would use them again. Very well satisfied with the service and rental.
Steven B.
The owner is very professional and very nice!! Great prices and he make sure that he is clear on communication. One of the best Uhaul places i have ever been to and the only one I am going to for now on!!
andre B.
The man is extremely rude. I asked for 48 hours and he told me no I couldn't have it. had to bring it back early and got charged for 2 full days. When asked why do I get charged for 48 hours when I only hade it for 40 hours. Never will return
Latasha S.
Always nice friendly and compromising
ruth F.
I'm very happy I went to this location. They were very nice and friendly. Excellent
Zeinoun N.
Still didn't receive my money back .. u charge me 100 dollars and after returning the truck the amount was 49 so u should returning the rest of 100 .thx
Kunal V.
Quick n easy. Good experience.
Zeinoun N.
Be honest...I rented a 15foot truck when I get there they gave me 10foot ..they should mentioned it from biggining
Alex K.
Don't allow store employees to send me to 4 different locations telling me they have my trailer before getting a call from corporate telling me all of the employees were wrong and I need to go to a 5th location to get my rental. Worst experience I've ever dealt with
MARK RINALDO S.
The Cargo van was cleaned but it reeked with marijuana smoked which affected my sinus whole time while I was using it, it was too chilly to keep the window down
Ava A.
Thank you sooo much!!! ☺☺
Brian N.
The staff were super friendly and helpful! Good customer service!!🤙
charles C.
Very helpful staff Very knowledgeable
DONDRE L.
Sounded like a wheel was going to come off the entire time I drove it. This place doesn't do self service.
mohamed H.
Lowering the price per mile
Robert D.
Excellent Service
Candace S.
Only rent from here nowhere else!!!
Myneta Y.
Awesome customer service, they went above & beyond for me & I truly appreciate you guys.
Bralyn P.
The guy's where great on a rainy day...
ROBIN S.
The representative was very friendly and helpful.
Mark L.
1 tire I found 10psi. I took to another Uhaul in Madison Heights and found a nail in the tire. They repaired and I was fine. Great service at Mad Hts!
Kayla K.
Not to wrongfully cause people of theft when it's your responsibility when it's on your property. And stop stealing money from people.
Lisa B.
Excellent service
Donald B.
This location manager which also owns see hardware store where the U-Haul is located inside was extremely rude and full of negative attitude because the nearby U-Haul on Joy Road manager kept sending customer to his location from the black neighborhood which he did not like he being the manager he would not allow me to have a 24 hour rental as I needed and told me if I didn't like it give me my money back plus the Joy Road manager is extremely rude as well he would not accept my original reservation telling me I had to go to another store when he clearly had units on his parking lot I will not be renting from you all for a very long time.
sam A.
Great customer service
Larry M.
Just Keep Doing What You Guys Are Doing And That's Providing Customer Service That's Second To None.
Marvin H.
Make sure that the customer knows that once you take the truck out for rental the first bill is only a quote the person that was working behind the counter gave me one price but when I returned the truck it was $20.00 more than the price he gave me when I rented the truck. Thanks
Myron Q.
N/A
Jaafar C.
excellent customer service. Will use again from this location
charles C.
Friendly and knowledgeable staff.
Raul R.
Nice and friendly,good people
JOE N.
just bad customer service all around the person that rented me the van made me feel like it was a real problem to help me , the equipment was clean but had been in an accident ,made me worry that i would be blamed. I use the branch on New Baltimore here in Detroit and what a difference. I will never go to this branch again >
Abdulsalam A.
Very nice guy was very professional over all experience was very impressed definitely would recommend this location very fast in and out quick
Hassan A.
rude customer service unorganized and poor communications. wasnt informed of gas refill upon return. truck wasnt inspected prior to take off.
MARLAYVETTE S.
Stay great like you are. Thanks a bunch
Ahad K.
Hdhe
Deshawn W.
No comment
Raed A.
The guy that worked at that place had a very nasty attitude and was very disrespectful. I would never go there again
Vickie T.
This location was so helpful, I don't know if you can make any improvement!
Ramez S.
Rude treatment
Ruie H.
Great customer service!!!!!
Ambyre S.
Truck smelled like a dead body . Charged me 16$ for less than 1/4 miles of gas .
Nicholas M.
By setting up service online it was a Long process when I arrived for pickup
HH GLOBAL M.
The Management there is doing an excellent job in keeping Customer's needs in the transport area.
Ilene M.
Be patient sometimes it's a little busy as it is a hardware store as well! Overall Great service!
To Top