Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)

1,443 reviews

8033 Schaefer Hwy   Detroit, MI 48228
(& Tireman)

(313) 945-1447

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(313) 945-1447

8033 Schaefer Hwy
Detroit, MI 48228
(& Tireman)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

They messed up my reservation change it to only two days

Tavion T. 
Rating:
1.0

Customer did not leave a comment.

APRIL D. 
Rating:
5.0

Customer did not leave a comment.

DENA N. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER FRAN C. 
Rating:
3.0

Uhaul needed a oil change. Could not get on freeway with out the back swaying out of control.

amena B. 
Rating:
4.0

Only complaint is to make sure gas isn't close to E.. I shouldn't have to stop to add gas when I leave the company.. everything else was ok

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Best service ever I say to all my friends and family

samer J. 
Rating:
5.0

Customer did not leave a comment.

Yi P. 
Rating:
4.0

Make sure to check the customer's notes about pick up times. It does make a difference.

Darlene W. 
Rating:
1.0

Clean the trucks

Kareem S. 
Rating:
2.0

Customer did not leave a comment.

Mustapha H. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

ANNA MAE B. 
Rating:
5.0

Very nice and friendly check the truck and everything for me so yeah they did an excellent job

Phillip C. 
Rating:
5.0

I am so happy with the service I received. In one month I rented three trucks because of circumstances I could not avoid. The gentleman was very accommodating and patient. I would recommend this location for my moving needs to everyone. Thank you so much.

YAYDEE YASTHINA R. 
Rating:
4.0

Very friendly and professional.

ARWA A. 
Rating:
1.0

They told me that the gas tank was 1/4 but it was lower then 1/4 and wasn't clean there was box inside the passenger door.

JOSEPH ABDO H. 
Rating:
5.0

Customer did not leave a comment.

EBONY LASEAN G. 
Rating:
3.0

Customer did not leave a comment.

JALISA ANITA W. 
Rating:
5.0

Customer did not leave a comment.

trash I. 
Rating:
5.0

Nothing... The service I received was quality and so was the equipment!

CHERYL RENEE B. 
Rating:
5.0

Osman and his staff are beyond exceptional!!

Kassem E. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL ANN-MARI S. 
Rating:
5.0

Nice PPL

JEAN ELLEN R. 
Rating:
5.0

Customer did not leave a comment.

ALI ABDULSADQ AL A. 
Rating:
5.0

OWNER IS GRIMY OR WHOEVER IS IN CHARGE

ANWAR ALI-AHMED A. 
Rating:
5.0

Customer did not leave a comment.

ALDO G. 
Rating:
5.0

Customer did not leave a comment.

WESSAM JAMAL J. 
Rating:
5.0

Customer did not leave a comment.

HASAN Z. 
Rating:
5.0

Customer did not leave a comment.

Kimberly I. 
Rating:
5.0

I didn't get my refund back to my bank account for the difference after the receipt came in less than what I paid I paid 163 and the receipt was for $90 so I'm waiting on my difference to be deposited back into my bank account

CAROL MAE M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

SENGANE M. 
Rating:
5.0

Customer did not leave a comment.

Silvia F. 
Rating:
5.0

The pickup store cashier was knowledgeable and very pleasant to work with 👍

WENDY CAROL I. 
Rating:
5.0

Excellent experience with U-Haul truck rental

DEAN HYDER H. 
Rating:
5.0

Nothing at all everything is just fine excellent service

GERALD D. 
Rating:
5.0

A very professional location

ABDUL ADAM K. 
Rating:
5.0

Everything was great

Laquita M. 
Rating:
5.0

Customer did not leave a comment.

AHMED KASSIM N. 
Rating:
5.0

Everything was all good appreciate y'all

NATHANIEL LEE H. 
Rating:
5.0

Great customer service and very pleasant I would definitely use them again and refer them…. THANKS

KENYATTA AMIRA S. 
Rating:
4.0

Customer did not leave a comment.

Nicole H. 
Rating:
3.0

Customer did not leave a comment.

MOHAMED JAMAL A. 
Rating:
5.0

Customer did not leave a comment.

SAAD THBAYH A. 
Rating:
5.0

Customer did not leave a comment.

rami C. 
Rating:
5.0

Osman and his staff are second to none, truly!!

KASSEM M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD HAFEZ E. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD HAFEZ E. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

JOSE EDGAR C. 
Rating:
3.0

Customer did not leave a comment.

CONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The interior had not been cleaned well. i.e. dust throughout, debris on the flooring in the back, beverage/food stains in the cup holder area. All from previous customer use. We are still in a pandemic. I feel this should be highly regarded when serving in the public.

CARLENE L. 
Rating:
1.0

I just recently moved and dealt with a few Uhaul locations and everything was great but this location was horrible. I reserved a truck online on Oct 25th for Oct 30th. When we arrived the manager waited on us. They had no truck for us spent over an hour there for nothing. They said they would have truck for us on Oct 31st or give us 50. We arrived on the 31st to them only having 1 truck and they were giving it to someone else. I asked to speak to a manager and they refused to call her. We did not get a truck or 50 dollars. We had to drive 20 mins out of the way to a different location. The location on Fort Street is very unprofessional and rude. I would not recommend this location for anything.

PARIS ANDRE B. 
Rating:
5.0

Customer did not leave a comment.

FADI O. 
Rating:
3.0

Customer did not leave a comment.

Ja-Net N. 
Rating:
2.0

The van was dirty inside and also outside. And there is also a big scratch on the right side corner of the car. The tyre pressures were low when I took the car and I had to fill it with air

Syeda M. 
Rating:
2.0

Simply put, this business is in a not so great location. The management of the facility was a good guy and the vehicle was clean but I wouldn't let my wife sit in the car alone and wait for me to return the vehicle by herself.

gary T. 
Rating:
1.0

The dash said to service engine soon. I asked the rep he assured me it was fine. The car began to vibrate profusely. I pulled over on the shoulder there was no oil at all on the stick. I had to walk to a gas station to buy oil. The store rep was very callous about my ordeal

JEVONA CHERI W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT DONTEZ W. 
Rating:
2.0

Customer did not leave a comment.

DARNISHA KATHERI H. 
Rating:
5.0

Great service

DARRYL EUGENE R. 
Rating:
3.0

Customer did not leave a comment.

Yolanda B. 
Rating:
5.0

Thanks for everything

SAAD THBAYH A. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

The best to place to get my U-Haul on a weekly basis I friendly and amazing people to work with

MOHAMAD HAFEZ E. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM N. 
Rating:
5.0

Customer did not leave a comment.

Kimyana R. 
Rating:
5.0

Excellent experience .... very professional, personable and helpful. Showed us how to attach the trailer and made sure the turn signals and brake lights worked. I would recommend the Builder Hardware facility to anyone.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ZAHER C. 
Rating:
5.0

Customer did not leave a comment.

AMGED ABDELMONIM A. 
Rating:
1.0

Customer did not leave a comment.

JAWAD GERGES M. 
Rating:
5.0

Customer did not leave a comment.

SAAD THBAYH A. 
Rating:
4.0

Customer did not leave a comment.

LINDA ANN P. 
Rating:
5.0

Very friendly and accommodating.

Damon H. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
2.0

Customer did not leave a comment.

SHAIKH-ASIF NAVE I. 
Rating:
3.0

Great

DERBIA ANN T. 
Rating:
4.0

Customer did not leave a comment.

Vishal K. 
Rating:
5.0

Customer did not leave a comment.

mohamad E. 
Rating:
5.0

Great service

ALLAN KEMP S. 
Rating:
4.0

Customer did not leave a comment.

Jawad M. 
Rating:
3.0

When I picked truck up. The instrumental indicator shown low tire. Because I'm not equipped to know that information and was a Sunday it made my trip very uncomfortable. There other minor problems I had. But, that was the main one.

STEPHANIE LYNNET H. 
Rating:
5.0

My experience is great, From start to finish the process was easy. The truck was clean and had no issues. Will definitely be using this location again JESSICA

jessica S. 
Rating:
5.0

The service is great.

ROBERT LARRY C. 
Rating:
2.0

They need to provide the Uhaul services that the customer has reserved it through Uhaul website and not to lie that they don't have it available when time arrives for pick up.

Muhammad Z. 
Rating:
4.0

Customer did not leave a comment.

Katrina B. 
Rating:
1.0

When I picked up the vehicle I was charged $49 to my card two days later I have 2 more charges to my card for $71 and $22 and I'm trying to figure out why I was over charged twice and no one is answering the phones . If anyone can contact me my number is 3139158061. Email is - mdozier29@gmail.com

MAURICE ANTHONY D. 
Rating:
2.0

The owner/worker very curt and made me make a note mentally to never com back if I could avoid it.

KELSI SABRINA B. 
Rating:
1.0

They over charged me

SHAVONA RENEE K. 
Rating:
1.0

Shut Down the Shaffer hwy store

JENNA KAY P. 
Rating:
4.0

Customer did not leave a comment.

RANAR ORIN C. 
Rating:
1.0

Power wash the inside of the trucks!!!!!!!! They stink.. they don't clean them until your about to pull off.. And had the nerve to clean the truck with a dirty stinky mop that looks like it just been sitting outside!!! Before I loaded the truck I had to get back there and bleach it down because the smell was so bad I didn't want to put my furniture on it

Jessica F. 
Rating:
4.0

Customer did not leave a comment.

HANNAH LAVETTE P. 
Rating:
5.0

Customer did not leave a comment.

DeAnna P. 
No reviews have been submitted for this location.

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