Very rude folks that work here
CHARLES Z
Customer Reviews for Builders Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Remarkable service!
CHRIS BThe app could be explained on how to properly return the item. I had terrible for hour and it charged me, didn't know I had to be there, sent my approved driver but didn't know all these step were required and so many extra fees . The uhaul customer service couldn't even help me
Rebecca LKeep the customers coming! Builders Transmission is the best in the area.
Tommie KI see no need for improvement for the building transmissions uhaul location
SCOTT TEverything was great. The only thing was the truck leaked when it rained and many of the boxes were very wet.
VICKI FThe female employee was rude and I'll never go back to that location and I would drive somewhere else to return the equipment
ROGER ECouldn’t have been any better
LANCE SExcellent service as always. Super quick in and out.
JOSEPH BWhen I arrived to the spot of my reserved trailer..it was not there. They apologized and told me the closest trailer was in Broken Arrow. I had to drive 16 extra miles in city traffic to get it. This cost me 45 extra minutes forcing me into Tulsa rush hour traffic.
CHRISTOPHER HSome of the staff need to learn customer service. There is definitely a lack of professionalism at this facility. However after dealing with Uhaul and three different locations. I now believe this is just the way their company is.
ANDREW AWell done both at pick-up and delivery sites. Love our neighborhood dealers.
CHRISTOPHER CGreat people to work with! Friendly and helpful.
CLINTON CExcellent service. Keep doing what you’re doing.
KENNETH ENothing. Experience was perfect.
Chrystal WThe folks there were so accommodating. :)
HEATHER PImprove customer service. Staff seemed to be overwhelmed and not customer friendly.
WALTER MThe location is very easily accessed.. the lady who helped us was very helpful and friendly. The building is an older building so don't expect bells and whistles when you go in. All in all we had a very pleasant easy experience
RUBEN TLeft a Note that the Front Left Blinker was Inoperative but the Left Rear worked! Not sure how they know I returned the Unit because there was NO Form to fill out
LOYD MBest U-haul rental location in Broken Arrow! Over the last year we have had to rent dozens of U-haul trucks to haul things for our small business. We have rented from every Broken Arrow location and this location is, by far. the best when it comes to customer service and ease of use. We can always count on our truck being ready on time, clean and in good condition. The team at Builders Transmission has jumped through hoops to help us get the truck we needed, when others failed. Your trucks are great, but your people are fantastic! Thanks for always taking such great care of us!
TRACEY CThe contactless pick up did not work. The location did not call to let me know I needed to be there before they closed. Just frustrating.
Morgan MCannot think of anything.
Steven TI was extremely disappointed and frustrated with the Uhaul app it doesn't work when trying to find your location. Send up calling in every time this is a huge time waster and extremely frustrating. When checking out the app kept resetting. Your customer service is very friendly and helpful.
Andrew ZWell done!
LARRY KLove the new 5x8 drop door. Stuff gets stuck in the roll up and it takes too much room to open the other type doors. Perfect
Rick CI had to rent an automobile transport trailer. From the time I pulled up until the time I drove off was about 10 minutes. That includes doing all the paperwork because I didn't call ahead or plan or anything, I just pulled up after seeing trailer sitting there. They made it very easy and got me on the road pretty quick.
Greg BLady was rude, will go somewhere else next time
Aaron MGreat location. Quick service and helpful associates.
Vera OTerrible. Answer the phones and service your trucks
larry lThe blonde lady at the front desk was very rude and acted put out that we were there. Plenty of places to rent a U-Haul and it won’t be there again.
Don WA single sheet print out of the sizes and initial rental amounts. You offer many sizes. I know I have a large move coming up. That would help.
barbara dNot sure if you can do better…great customer service, professional and respected my time…was a great experience!
Stephen RWe have used this location dozens of times for our small business. Every time the experience has been great! Friendly, efficient, knowledgeable. Builders Transmission is always our preferred location in Broken Arrow!
Tracey CThe truck needs new breakers and the steering was not good at all it was like I had no power steering and it also needs windshield wipers. Other than that everything was good . Very good customer service and helpful.
Cathlene MEl costo de la milla es demasiado costoso , hay opciones mucho mejor
Iriana UBest place in town!! I will go here first every time.
Butch RAgent never got out of her chair to make sure the van was ready, there were food wrappers, a piece of lettuce and spit-sunflower seeds in the floor and drivers door. There were about 40 paper clips and dirt on the cargo floor (I had to sweep this out myself). There was mud packed in the rear wheels flush with the tires. It’s obvious no one at builders transmission looked at the van after the last renter.
RONALD SThe cab smelled like rotten something. Needed air fryer and I told the gentleman about it, he was very nice. I told him I'll be back in a couple weeks to rent again.
Marilyn KThe staff is very kind and helpful, this was my second time using them and I’m very happy with my experiences
josh cThis is the best place in town!!
Butch RAttitude and customer communication. Take care of your equipment and customers.
michele wHonestly, it was the perfect vehicle for my needs, ran great and was clean. Thank you!
Gerald DWas unable to either pick up or return vehicle from app---pickup unable to complete b/c "email already in use", return b/c "no rentals found on acct. (Was using email that I had reserved vehicle with.) Fortunately, owner of Builder's Transmission had come in early and assisted, or I would have waited in the cold and dark until regular opening time.
Lisa WCharged me an extra $20 for no reason I filled up the tank and cleaned it I didn’t even use all the miles I said I might use and still made me pay extra.
dannon tTransactions were very easy and the owner were very friendly and helpful.
Dan HVery rude!!!
Jesse SPoor customer service.
CHRIS CJust wasn’t professional. One guy was rude that was helping me when I picked up. I don’t rent all the time so he can’t assume and get mad if I don’t know what I was doing when I backed up to the trailer to hitch up! Plus, they said that they charged me $45.89 and then my credit card statement said $120.89. When I went back to them they didn’t believe me. Gave me the run around. I went here because it’s convenient. But I do guess you get what you pay for!
VETO DThe service was fast and easy, I would recommend this place.
Alexis BNothing, everything was great
EDWARD R