Even though I had a good experience with the truck I rented. The place I rented it from I would never go there again. The place was not would I say a good place to be at and it took forever to get the vehicle even though I rented it online. But for the 15 footer truck I rented it was a good purchase and will do it again thank u hall u made my move great! But when I have to check and make sure the tires and fluids are good that's not a good thing for me. But I made sure as a renter I cleaned out the interior and bed to make sure the next customer had a great experience. ThanksSTEPHEN B.
Customer Reviews for Buildings Plus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LINDA F.
Customer did not leave a comment.Linda M.
Cole was great to work with. Very friendly and accommodating. Thanks!Rodney V.
Was charged a second day because it showed I was 26 minutes late having the trailer back.BENJAMIN B.
Customer did not leave a comment.Lacy R.
The location looked abandoned .i would only recommend It in case of emergencyGeorge P.
Customer did not leave a comment.LAWRENCE H.
Great serviceJose C.
no one at location. Was not given any instructions on the pick up process. I felt like I was stealing the trailer when iI picked it up.STEVEN M.
I made my reservation 72 hours in advance to pick up the truck three miles from my house. Twenty four hours before pick up, U Haul corporate called me to inform me that the truck I reserved was no longer available, and the closest one was an hour drive from my house. After much fussing, corporate found a truck truth miles from my house and redid my reservation. When I went to pick up the truck, the location was closed. I called U Haul again, an informed them the location was closed. The lady on the phone wanted me to open a U Haul account and attempt a contactless pick upâ€” ain't no body got time for that, I was trying to move that day, was on a tight schedule, and didn't want to â€œattemptâ€ anything. I needed a truck, not a bunch of fun around. She found me another truck at another location ten miles away. More driving, and more time wasted. When I turned in the truck, at the requested location at 1730, the place was closed. I was forced to do the contactless turn in. The turn in process took over twenty minutes for something that would've taken much less time if a real human was available. On top of that, I was charged $40 more for the rental because I didn't turn the truck in by 1000 that morning. I made a reservation to turn in the truck on 01 JUL 2020 because that was the day I was moving into my houseâ€” it seems crazy to have the turn in time for the morning that someone reaches their destination and unloads their stuff. Overall the equipment was clean and well maintained, but U Haul as an organization leaves much to be desired. I'll consider all other options for a moving truck before trying to use U Haul again.David B.
Cashier was so friendly & helpfulWILLIE P.
Great product and great customer servicelevonnia L.
I had a wonderful experience. Staff was courteous and professional. The truck was clean and in great working condition. To me that speaks volume.rosalyn W.
Get the computer system working for the lady behind the desk. She was very helpful and courteous; but, she struggled with the system and needed to make a number of calls before releasing the truck and also the trailer that we rented later that day.DALE D.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Alicia L.
Low cell service to complete truck return/pickup veification packetGeoffrey B.
Customer did not leave a comment.Charles G.
Norm made our day! He was excellent to work with. He was very professional and accommodating. He had everything ready to go when we arrived, and we were off with our U-Haul truck in no time! Hat's off to Norm!barbara R.