Customer Reviews for Bumper To Bumper

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bumper To Bumper

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Raymond C.
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Nothing

ERIN G.
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Great customer service !!!

Jim S.
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I did not drop off in south Carolina

timika W.
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Customer did not leave a comment.

Nichole S.
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They always have awesome customer service!!!

SAMUEL` M.
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Nothing

WILLIAM L.
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Customer did not leave a comment.

WILLIAM P.
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LASHAWN M.
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Check engine light was on but other than that it was good. A nice truck but smell of cigarettes . Staff was friendly and helpful.

Patsy R.
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Robert M.
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VINCENT G.
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There was 1 issue that I had with this rental. We got in a accident due to hitting a deer on I20 and so we automatically called the police and also called Uhaul to report the accident. Lucky enough there was minimal damage. The issue was that we was charged an additional $150 for the deductible due to the accident but nobody every told us about this additional charge. We didn't find out about the additional charge until it was deducted out of our banking account and I think that was very unprofessional. I understand having to pay the deductible but it would have been nice to be notified of this. I received a call from a insurance representative and I called the person back but had to leave a message and never heard back from her again. If this happened to someone living on a very tight budget, this could have caused a lot of problems for them. So being considerate of others is what I'm trying to say even in bad situations that pretty much uncontrollable.

dana W.
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LUCY D.
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ASHLEY H.
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Pick up was super easy (once we found the front door). The one error that happened at booking they were quick to fix for us once I contacted them about it. Great place! Will definitely use them again!!

Ronald R.
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Customer did not leave a comment.

BOBBY H.
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Very easy transaction

Scott P.
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Everyone at Bumper to Bumper is great! Very helpful and courteous, easy to work with. Highly recommend. The truck had a bunch of miles, but was clean and ran like a champ. No worries!

MARIE M.
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The employees here are AMAZING!!!! I am so thankful for their help and generosity. I would HIGHLY recommend this Uhaul Dealer

Scott P.
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Customer did not leave a comment.

Robert B.
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The contactless pickup and drop off was fast and easy. I would definitely recommend. It was my first time doing it and only took about 10 minutes.

Robert E.
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John B.
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very helpful

Michael H.
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Charmain G.
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I dropped off after hours.

Keith A.
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Rob R.
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Eric S.
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Very friendly and helpful staff. I booked online and when i checked out the insurance was added and I did not realize it. I was not sure if that was done by the website or by the actual pick up location. They were helping me connect trailer and I just signed it without realizing the insurance was added. I was in a hurry and it is my fault for not looking until i got on the road but i purposely denied the insurance when I made the reservation online because my company covers any rentals. Other than that, it was a great experience as usual.

Edsol E.
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charles D.
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Stephen C.
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Being associated with an other business it seemed a bit congested. However, where the trailer was when I picked it up was very easy to access. Now that I have a good did on the location and site, next time should be fine. The pre check in was fantastic. It took less than 8 minutes for paperwork and hooking up the trailer. Good job Bumper to Bumper. I was disappointed that I was charged damage ins since when I reserved I declined it.

Robert O.
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Has to be one of your best rental locations yet Thank you conway

Aleah H.
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Customer did not leave a comment.

Philip G.
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Difficult to get into. It was closed when we dropped it off.

JoAnn P.
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Erin G.
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better parking options ....

Daniel S.
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gwen T.
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Forrest D.
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Troy was nice and very quick to get me on my way.

TRACY G.
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Shannon W.
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kenneth W.
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DOUGLAS M.
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I returned my truck to a uhaul rep. His name was Rick. 2 hours later I'm getting a call from the other rep. Amanda tell me I am being billed for a truck I turned. They lost the key. And tried to blame me and bill me extra! VERY VERY UNPROFESSIONAL Douglas Maxwell

adam T.
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guys at bumber to bumper are easy to rent from and always nice.

JOHN T.
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Customer did not leave a comment.

Joseph D.
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Robert I.
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Ashlyn L.
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This location was unable to fulfill my reservation for a cargo van but go me no indication of this in advance. They out me in a 10' truck but still made me pay for the 10' truck rather than giving me the rate of the cargo van to rectify the situation. Also the furniture pads they gave me have car oil on them and the cab of the truck smelt like urine. I filed a complaint with Uhaul so I hope to hear back from a Uhaul manager soon.

CLAUDIA T.
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deanna R.
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Great customer service, the associates were very friendly and accommodating. Thanks for everything!

LeRoy B.
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The first unit was damaged and very old. I had to ask to switch to a newer unit. They had trouble figuring out how to refund me the difference in tax rates. I was disappointed in that I spent more than 30 minutes there after I did all my registration online. The units were literally parked in a ditch and had to be pulled out to be inspected.

Peggy F.
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Bumper to Bumper is always good to me .

Harold Wayne Jr H.
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Poor parking, wasn't a spot to park, dropped off after hours, so didn't deal with staff. Would be nice since location is notified of drop off, if there is a easier and specific area to drop off

ALBERT T.
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Customer did not leave a comment.

tom A.
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No clue, excellent service, nicest of people.

Cathy F.
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Apparently the pick up "office" is inside an auto supply type store. Waited about 15 minutes to have someone wait on us.

Roberta B.
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Theophilus C.
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James L.
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Eric K.
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RANDY N.
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Michael P.
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Fantastic service. None.

Scott G.
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Original location in Conway for pickup was at Parker Towing. Never could get a combination for the lockbox for the keys. Tried calling Uhaul 4 times and was on hold each time from 25-50 minutes. Never given a solution to the problem. Finally switched to a location that was actually open. Automatically put in the insurance for the truck, which I never purchase. Was just happy to finally have a truck, even though it wasn't the size I needed. So the original truck should have been about $100, and I ended up paying about $150 for the equipment that was available. Also original pickup was set for 8am and actually didn't get a truck until about 1130. Not great customer service and very hesitant to use U-Haul again. Thanks for listening

Christopher B.
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Easy to find everyone real nice no problems

James H.
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Very helpful- they were ready and made checking in very quick.

THOMAS C.
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Very helpful service and would always use them if a trailer is needed. Highly recommend them

Douglas H.
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Customer did not leave a comment.

RON C.
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robert G.
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MELISSA K.
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These people over charged me for no legitimate reason. It had me highly upset. I had to make a formal complaint..thankfully I was refunded. It's highly probable that I will not be renting from them again.

RONNIE S.
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Customer did not leave a comment.

KENNETHEUGENE P.
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Outstanding Customer Service!

Scott L.
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Timothy C.
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James H.
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Location is easy to miss, but folks there gave great directions. Staff was very helpful and very nice. Will use again.

MIKE F.
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Customer did not leave a comment.

CHERYL M.
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Cheryl M.
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Matthew F.
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Maria G.
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The customer service is excellent. They make You feel like family and were able to accommodate my needs. The van that I rented was in very good conditions. Nice ride! I think the customers should be more willing to clean the vehicle before returning. No complaints and I will definitely rent from them again! Thanks, Mercedes

brent H.
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I ordered a 15 foot truck online. When I got the truck at this location ,I got a 12 foot truck. Moving out of state I had to leave some of my personal items behind because some one can not follow directions.also when I picked up this truck, some trash was left in the cab and had a very strong oder of stale cigar smoke from a previous renter. The smell from the cigar caused a mager headache. I would suggest every one to check out every truck before accepting any truck.

jOHN M.
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Good customer service very friendly

PATRICK M.
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John S.
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Ana R.
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Robert A.
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Anthony B.
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Im sure it's not uhaul dealer fault, but there were roaches in the back of vehicle and had to bomb it prior to usage and back wasn't swept, outside of this vehicle was fine.

Heather M.
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Got over charged when called they said the price was correct when husband called they said I never should have been charged what I was charged u haul over drew my account. Still have not received refund. My husband rents from there all the time he will not b back.

Michael H.
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Dennis T.
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Very convenient

John B.
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!!!

Justin B.
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Kristie K.
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Great experience. I will use this location from now on.

Michal L.
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Stephanie O.
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Michael H.
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David M.
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Bill L.
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everything went well no issuses

SHANEL D.
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They need a closed in for the key drop box

Jane C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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