Guys are helpful and easy to work with. I'll continue to use this site anytime I need a truck rental.MATTHEW H.
Customer Reviews for Bumper To Bumper
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DESTRY L.
Friendly. Great service.CLARENCE M.
Customer did not leave a comment.Taylor M.
I can't say that there was anything to improve upon. I had an excellent experience with your company.James M.
Customer did not leave a comment.Roger A.
Uhaul should update there time schedules for this location. It listed bumper to bumper as being closed when In fact they were open thank goodness because the key to the truck was not in the designated pick up box.RAYMOND H.
Customer did not leave a comment.Niki R.
Customer did not leave a comment.KEVIN W.
I was charged $25 when I reported the vehicle was left for me to deal with river rocks left in the bed of the truck from the previous rental.GREGORY J.
Customer did not leave a comment.CLIFTON T.
Customer did not leave a comment.David J.
Customer service not thereDAVID G.
I did not drop off the trailer at this location. I dropped it off in Fairfax virginia and I have been getting erroneous charges from uhaul even after fixing the issue with a uhaul specialist. Now I need to spend even more of my time trying to fix your issue. Unsat.BRADLEYANDREW S.
Great and friendly servicejames P.
Customer did not leave a comment.Hope P.
On the weekend we need to be Open lateZADE R.
The gas tank was only on a quarter. A tank of half or more would have been more convenient. Other than that service was great and pick up and drop off was easy.NICOLE S.
None, keep up the great customer serviceJohn P.
Well it's a automotive repair center so nothing.MATTHEW C.
Nothing at this locationðŸ‘Alfred H.
Customer did not leave a comment.Jeanette C.
Customer did not leave a comment.Brett J.
The truck hadn't been cleaned in a long while. I had to get some disinfectant wipes to clean it enough to feel safe enough to drive it. This vehicle that dirty with post pandemic problems still lingering. Very disappointedJerry O.
Keep doing what you are doing.SIMMIE B.
The van was wrecked, bare minimum gas level, had cockroaches, the tire air levels were low, or smelled like cow poop. I reluctantly had to take it because I was heading to NC to drop off donations for flood victims.Kaylee P.
Customer did not leave a comment.MICHELLE S.
Lots of issues with truck and reported them and was still charged an expected charge so after thinking they were a good place and doing future business that will not be the case in future Truck needs to be off road for repairs Call me and I can explain more about issuesGay M.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Bridget A.
Great to work with. Would recommend hightlyDONALD S.
I would recommend this location because the staff if nice and friendly, but they should alway check the trucks in before renting them out after they've been used. The truck I rented had a gad leak and we didn't discover the issue until after driving the truck about 30 miles. DANGEROUS situtation! Hemingway SC location.CLARENCE J.
Pickup truck was absolutely disgusting, windows were so dirty I had to clean them before even attempting to drive the truck. Vehicle only had a 1/4 tank of fuel so that had to be filled up before I could continue. Access and drop off is a nitemare at this location. The car hauler was buried in between two uhaul box trucks. If I had not been a truck driver it would have been a accident waiting to happen. The truck was out of alignment so it constantly wanted to pull to the left and the front rotors were bad so every time the brakes were applied the steering wheel would shake. Would not recommend this pickup or drop off locationerik C.
Customer did not leave a comment.Duane L.
Customer did not leave a comment.Patrick H.
This truck was disgusting. It was filthy inside--cigarette butts in ashtray, seats and ceiling dirty. I had to clean it up a bit and spray Fabreeze in it. I really would like to get a discount for having to drive this filthy vehicle over 300 miles.EMILY B.
Customer did not leave a comment.William P.
Customer did not leave a comment.kevin W.
Don't use Uhaul. I will use Penske next time.Stephen D.
Customer did not leave a comment.SETH D.
Customer did not leave a comment.James K.
Was given the wrong truck and charged wrong amount and had to pay for gas that I should not have had to. I was reimbursed for part of the gas, but still had to pay too much for gas in the wrong vehicle.MARK M.
Little parking, but plenty of uhauls. I dropped off after hours.CATHERINE S.
Customer did not leave a comment.Laura F.
Customer did not leave a comment.Devonar T.
A little hard to find the location and maneuver around the truck yard. But staff was super helpful and even took time to help hook up the flatbed car transport properly.Nicole H.
Customer did not leave a comment.DOMENICK F.
Customer did not leave a comment.Lauren C.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Kim J.
The only issue I had was I returned the truck after hours and the website would not allow me to enter the location so I had to pay an extra 20$ for the agent in to do it morning The location and agent were greatGlenn A.
Provide an area to stand while doing the check in/check out processHaley O.
Customer did not leave a comment.JOSHUA W.
Customer did not leave a comment.MICHELLE S.
Customer did not leave a comment.kelly H.
Customer did not leave a comment.RAHEEM D.
Our rental was available at the scheduled pick-up time and we were not notified in advance. A replacement truck had to be used and the mileage and pictures didn't match the info in the verification link we received. Mileage was still incorrect when I returned the vehicle resulting in over mileage fee having to be paid.J D.
Customer did not leave a comment.ZACHARY A.
Location of key dropAmi F.
I myself as the consumer that rented the trailer did not appreciate how the young lady that set us up for the trailer for pickup handled the deal when I arrive to pick up the trailer she sent me around to go hook the trailer up and did not escort me to make sure that everything hooked up fine and was working well that I had a properly safe trailer to pull as I went to hook up the trailer the plug was broke off for the lights so I sent my wife to the front door and the young lady was getting at her truck and leaving leaving us stuck luckily your mechanic came down and help me out but the front desk I did not appreciate how she handled the deal leaving me like that not knowing whether I would be safe with the trailer or not that could possibly consider be a lawsuit from someone somewhere down the road just thought I would mention that but other than that I enjoyed the little trailer it work perfect were what I neededDENNIS H.
Only thing that was different was the drop box location. Not visible or well marked. Other than that the experience was great as always and easy and convenient with the Mobile Pick Up and Drop OffJENNIFER H.
Customer did not leave a comment.TERRANCE S.
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.LYNETTE P.
Pick up location was an alternate location. The original location didn't have any trucks or internet. Even though I was called by reservations agent saying it was there and ready. Had to drive to a different city adding an hour and a half to our start time. Was 5th inline at pickup location with only one person at the counter adding another 30 minutes. On the transport, jack would not retract properly. Bubba at pickup location aware of when we connected to it. This causing some other issues like getting out of someone's way. Please note, truck was good.SCOTT M.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Hans V.
Customer did not leave a comment.richard S.
Customer did not leave a comment.Lisa S.
Most friendly, helpful uhaul people ever.tom A.
Customer did not leave a comment.MARSHA C.
Customer did not leave a comment.STEVEN N.
Very expensive and vehicle drive very roughantonio S.
Customer did not leave a comment.BRYAN S.
I needed this 6x12 open trailer real bad couldn't find one no were close to me.your office did do d this trailer after several trys .got over there Wednesday morning said you can us it if you don't have to disconnect to I took.David M.
Very nice experience, quick and easy transition.TIMOTHY L.
Very nice Man that works thereLEONTRA W.
Customer did not leave a comment.NYASIA B.
Customer did not leave a comment.William K.
I said the location was not clean and inviting, but only because it is an older auto shop that is crowded with merchandise that has been on the shelves for years. Personnel was friendly - even suggested local Italian restaurants.Mary B.
Customer did not leave a comment.JOSEPH P.
Possibly offer discount such as veterans and so on. Lower the cost for certain groups, ie, senior citizen discounts, veterans discounts and so on.EMMETT F.
Customer did not leave a comment.HAROLD B.
Customer did not leave a comment.HEATHER M.
Customer did not leave a comment.EVELYN D.
Customer did not leave a comment.KELSEY F.
People where politeANDREW K.
Customer did not leave a comment.RAHIM Z.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.James H.
The gentleman were absolutely amazing.STEPHEN J.
Keep doing what you are doing...great service.JAMES M.
Customer did not leave a comment.ruther S.
Love the customer service.NICHOLE S.
I have rented from you at least 4 time in the last couple of week. I have to say this was the worst and dirtiest place. The service wasn't nothing to write home about, they seem lazy about showing me where the truck was because they didn't the guy didnt even move from behind the counter. I had to go find it my self and then they never put the dolly in the truck I had to go ask for it and the guy didnt seem to want to do that either. They couldnt even pull the truck out of the super tight space it was in. The place was a dump they had s*** everywhere. No where to really park our car only at the business next store. The last 3 place where awesome loved there service and they cleaned the truck and smelled clean.ROXANNE W.
Customer did not leave a comment.Roger A.
The customer service was wonderful.Mary B.