Customer Reviews for Bumper To Bumper
(U-Haul Neighborhood Dealer)

957 reviews

1617 4th Ave   Conway, SC 29526
(S Of Bridge)

(843) 248-7140

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 8/21/2022: Closed

Services at this Location:

Contact Us

(843) 248-7140

1617 4th Ave
Conway, SC 29526
(S Of Bridge)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 8/21/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

They worked very hard to get me a trailer I needed for a emergency transport Thanks bumper to bumper conway sc

Roger A. 
Rating:
2.0

The key was to a different uhaul number then the one they told me it was for. The lock on the box was old and rusty. It took several tries to get it open. It needs to be replaced. I finally figure out which uhaul it is and it's nasty inside. It was full of dirt, wood chips and gas cans. Someone was using this as ac work truck. I was not happy.

Nancy F. 
Rating:
5.0

Best!!

Michael O. 
Rating:
4.0

The truck was clean besides for the window hard to see out of them and the cab of truck smelled like smoke which made us a little nauses

Darla C. 
Rating:
4.0

Location did a good job. Friendly. Helpful. Just wasn't my chosen one for some reason.

Sharon G. 
Rating:
3.0

The physical store is rough and grimy but the staff super helpful and efficient. The trailer was hooked up and worked great. 2 new tires on it a plus.

Laurie S. 
Rating:
5.0

Please do not allow people to make reservations only to show up and not have a truck available. I had to make an entirely new reservation at this location, which was excellent, because the previous reservation fell through last minute and I had so go through multiple lines of customer service only to be pushed back to the next day and I didn't even get a confirmation for the reservation they said they made for me. Overall it all worked out, but a terrible customer service experience and we will do all we can to avoid using UHaul again.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Charity D. 
Rating:
5.0

Great fast and courteous service

powers P. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
3.0

When we go on site and request rental plus insurance it's cheaper than location by 30 to 40 % NOT GOOD !!!!!!

Bryan G. 
Rating:
5.0

Tomorrow's service today

hitesh P. 
Rating:
5.0

good people

bill G. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Wanda C. 
Rating:
2.0

Trucks are parked so tight together that passenger side mirrors are folded in and you are expected to back them out on rutted, busted pavement lot. I had to back out the length of two full trucks and turn into a narrow alley without hitting additional trailers. You nearly need a CDL license to accomplish this task.

Philip W. 
Rating:
5.0

My reservation was set for the wrong dates, Rick took great care of me and rented me tha correct vehicle for the dates I needed. He also gave me his card and told me to call with any issues.

Anna M. 
Rating:
3.0

Customer did not leave a comment.

Teresa P. 
Rating:
5.0

Customer did not leave a comment.

RICK W. 
Rating:
4.0

Everything was good!

Margie S. 
Rating:
3.0

Customer did not leave a comment.

Dimeon W. 
Rating:
5.0

Nothing I can think of

Quincy M. 
Rating:
5.0

Not a thing, it's all good.

Sebastion I. 
Rating:
5.0

Customer did not leave a comment.

Tracey N. 
Rating:
3.0

The service at the location was solid. The problem was the truck. The truck I was given had major issues that resulted in me spending a total of 30 minutes after every stop trying to turn the key. The ignition would lock every time after I turned the truck off. Needless to say it was a nightmare. I called roadside 4x, each time they were very helpful by the time someone was dispatched the ignition would finally turn.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Candace R. 
Rating:
3.0

The inside of the trailer was dirty. The chains were too long. I had to stop and replace the electric hook up half way thru my trip. If you look at the picture taken at in Conway,SC, you see the electrical hook up was weathered. When it was returned in Bloomsdale, MO, the electrical hook up cord is new.

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Wery good service Thenks. John.

John K. 
Rating:
2.0

Customer did not leave a comment.

MASAYUKI S. 
Rating:
5.0

Location convenient but not a lot of parking for return uhuals

Bernadette V. 
Rating:
5.0

Customer did not leave a comment.

DeAngelo R. 
Rating:
3.0

Customer did not leave a comment.

Allen Y. 
Rating:
4.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Collette W. 
Rating:
3.0

I dropped off the tow dolly and was told an email verification would be sent. Had to call the location in the afternoon when I had not received the email. The email was sent after call. Had to unhook tow dolly myself and place in line.

martin O. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Make sure that there is gas in the truck! You had my paperwork show that I had to provide a quarter tank at drop off, but truck was VERY low when received by me.

Danny C. 
Rating:
1.0

Uhaul sent me 15 miles from my house to pick up a truck and trailer. When I got there, they had neither the truck nor trailer. The lady at this place spent 45 minutes to an hour looking for what I had reserved. A 26 ft truck and 4x8 trailer. What I end up getting was a 20 ft truck with a 6x12 trailer. Uhaul had me scheduled to go to 2 different places to pick up my truck and trailer. When I got to the first place, the lady there did some searching and I ended up with a 20 ft truck, 6x12 trailer or, I had to drive 30 miles to get what I had ordered in the first place. All of this while I had a loading crew coming to pack all of my belongings at $125.00 an hour. So, am I happy, heck no.

Ross M. 
Rating:
5.0

Very professional and friendly.

CEPHUS A. 
Rating:
5.0

Customer did not leave a comment.

Sara J. 
Rating:
5.0

Drop off point more user friendly. The dirt ground was uneven. The trailer rolled dangerously backswords when disconnected from automobile.

SAMUEL J. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

The staff was very professional and kind. Make sure the staff remains professional.

Vito K. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
5.0

Customer did not leave a comment.

KASIEL T. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

Very easy transaction.Very pleasant easy to deal with people.

William H. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
3.0

Customer did not leave a comment.

Irmatine L. 
Rating:
3.0

Truck was old but clean and seemed well maintained. Large mirror on rider's side would not adjust so I was unable to see on that side of the truck, The small blindside mirror was adjusted properly. Process of picking up and returning the truck was fine.

Robert L. 
Rating:
2.0

No where close to the customer experience we receive from Strand Storage. Had to search around to find our truck with no assistance. The hand truck we reserved was not in the truck so we had to search the back of other trucks to find one (again with no assistance), then were told we had to park it in the same spot which was impossible after having the truck for 4 days. We won't use them again.

SHAWN R. 
Rating:
5.0

Customer did not leave a comment.

Pilar F. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

My Uhaul had to be towed from my home

SHARONJOANNE M. 
Rating:
5.0

Nothing I can think of.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

BERNICE W. 
Rating:
5.0

It was a pleasure doing business with location.

Timothy A. 
Rating:
3.0

Only problem I had was I lost uhaul key and for $25 this place cut me another one...but it only worked in the door not the initial. I had to pay $180 for a mobile locksmith to cut one & he used the same code...told me 1st cut key wasn't cut correctly.

Melynda A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
2.0

I was charged a cleaning fee when unit was returned 10 hours early and clean. Then had thee nerve to send me a picture without unit number showing with a small plastic groceries bag and look like 4 tiny pieces of paper in it. The things people will do for money! God sits high and looks low they'll loose more in return for this lie!

CHIQUITA S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

GINTARAS D. 
Rating:
3.0

I'm sure it's uhaul policy to charge out the nose per mi but moving forward I won't use uhaul or ever recommend you to anyone. This is twice I've used uhaul with the same outcome. Never again. There's too many other options.

ANGELA T. 
Rating:
5.0

Excellent customer service and a very efficient process.

LOUISE S. 
Rating:
5.0

Guys are helpful and easy to work with. I'll continue to use this site anytime I need a truck rental.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

DESTRY L. 
Rating:
4.0

Friendly. Great service.

CLARENCE M. 
Rating:
2.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

I can't say that there was anything to improve upon. I had an excellent experience with your company.

James M. 
Rating:
4.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Uhaul should update there time schedules for this location. It listed bumper to bumper as being closed when In fact they were open thank goodness because the key to the truck was not in the designated pick up box.

RAYMOND H. 
Rating:
1.0

Customer did not leave a comment.

Niki R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
3.0

I was charged $25 when I reported the vehicle was left for me to deal with river rocks left in the bed of the truck from the previous rental.

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON T. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
3.0

Customer service not there

DAVID G. 
Rating:
1.0

I did not drop off the trailer at this location. I dropped it off in Fairfax virginia and I have been getting erroneous charges from uhaul even after fixing the issue with a uhaul specialist. Now I need to spend even more of my time trying to fix your issue. Unsat.

BRADLEYANDREW S. 
Rating:
5.0

Great and friendly service

james P. 
Rating:
5.0

Customer did not leave a comment.

Hope P. 
Rating:
5.0

On the weekend we need to be Open late

ZADE R. 
Rating:
4.0

The gas tank was only on a quarter. A tank of half or more would have been more convenient. Other than that service was great and pick up and drop off was easy.

NICOLE S. 
Rating:
5.0

None, keep up the great customer service

John P. 
Rating:
5.0

Well it's a automotive repair center so nothing.

MATTHEW C. 
Rating:
5.0

Nothing at this location👍

Alfred H. 
Rating:
5.0

Customer did not leave a comment.

Jeanette C. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
2.0

The truck hadn't been cleaned in a long while. I had to get some disinfectant wipes to clean it enough to feel safe enough to drive it. This vehicle that dirty with post pandemic problems still lingering. Very disappointed

Jerry O. 
Rating:
5.0

Keep doing what you are doing.

SIMMIE B. 
Rating:
3.0

The van was wrecked, bare minimum gas level, had cockroaches, the tire air levels were low, or smelled like cow poop. I reluctantly had to take it because I was heading to NC to drop off donations for flood victims.

Kaylee P. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
3.0

Lots of issues with truck and reported them and was still charged an expected charge so after thinking they were a good place and doing future business that will not be the case in future Truck needs to be off road for repairs Call me and I can explain more about issues

Gay M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
No reviews have been submitted for this location.

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