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ROSS B
Customer Reviews for Burch Bridge Stack & Pack Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really appreciate everything that all the staff did to help us. We had gotten ourselves into a bit of a quandary with an equipment purchase we made, but the folks at Uhaul worked it out beautifully by getting us the right truck and trailer.
sandra pSherri, the owner who assisted was great. She was very polite and most helpful. Her location had so much room to maneuver it was no problem picking up the trailer nor returning it. It was very difficult to maneuver at the last location I went to and that’s why I changed. As I stated earlier, Sherri was great and I don’t know of anything you could do to make improvements for the next customer.
SHAWN DSherry did an excellent job she was very helpful and gave us all the supplies we need for our move.
RODNEY CGreat Service!!! Thank you so much!
JOSUE CWonderful rental experience.
STEVE CLow tire alert system on ENTIRE time. Agent said, its just the weather and it will go off, it never did. Drop off location was charging us extra for gas until i provided pictures that we dropped off truck with MORE gas than when rented then refunded fees. Not a favorable rental experience.
ROBERT AMy things was in storage for over a year untill I could locate a proper place. I was concern for anywhere I went to store them I would I have problems with bugs, BUT not Burch Bridge Stack and Pack. I want to thank you for a place well taken care of.
ROBIN B | Overall ExperienceSherri Brown made this experience so easy! She was great to work!
Laurie AMake sure the hitch system is not so rusty.
AGNUS MThis location made renting, pick-up, and drop off painless.
Michael GThe owner was waiting for me and my trailer was ready to go. Great location as there are very few businesses out or way but lots of people needing availability of this type.
Terry BWe had a lot of trouble with your Internet connection it got very frustrating but Sherry Brown at the location were very very very hard to help us. She was great.
David SThey overcharged me by nearly $500 for a 3.5 hour use of the truck. They do not need to be doing business for U-Haul
MICHAEL RFriendly, helpful and these wonderful people went above and beyond in helping me arrange and connect the car hauler ( in the rain!). I can't say enough good things about them.
mark LMore legroom for driver for small truck.
RAY BThe location was excellent. The personnel were so great to work with. I do wish the truck had more room. I am 6'4", and my left knee was jammed against the knob that controls the headlights.
RAY BThe couple that maintain/run the uhaul rentals for this location were extremely friendly and were quick to respond when my trailer got a flat.
Mac SHonestly don’t think you guys need any improvement, that’s my opinion but every was fast and communication was good thank you
Kalee SNA
Antonina VSuper helpful with process
THOMAS MRental people and location were great. The uhaul leaked during heavy rain and furniture got wet!!!!!
Lori RThe drop off location was closed when I dropped the trailer off on Sunday.
Benjamin CThe process
Octavia D