Customer Reviews for Burdges Auto Repairs
(U-Haul Neighborhood Dealer)

1,313 reviews

15 Pershing Ave   Washington, NJ 07882
(Behind Mavis Tire)

(908) 835-0493

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/24/2021: Closed

Services at this Location:

Contact Us

(908) 835-0493

15 Pershing Ave
Washington, NJ 07882
(Behind Mavis Tire)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/24/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service I was happy I would recommend it to all my truck drivers friends

RAMON M. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Customer did not leave a comment.

MARCIE U. 
Rating:
5.0

The owner was very accommodating and friendly. I am extremely pleased with their service and plan to keep my business with them!

Suzanne F. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Excelente service at this location.

Jair G. 
Rating:
3.0

The truck itself was great. But we didn't receive the dolly or the moving pads that we ordered so moving was slightly more difficult.

Ryan C. 
Rating:
1.0

I booked extra days so I had plenty of time to unload. The rep from this location asked me to return truck early. I did, 2 days early. She said there are no refunds on the days they asked me to return.

Smoke G. 
Rating:
5.0

The office staff here is very friendly and accommodating.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Great experience. Easy pickup and dropoff!

John R. 
Rating:
5.0

Nice people and great service.

Dan K. 
Rating:
3.0

No crank on trailer tongue, very heavy to lift onto and off hitch

gordon H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

My van was available right away..Fast friendly service.

Frances M. 
Rating:
5.0

Gwen at Burdges Auto was very professional and helpful with our rental experience. I would definitely recommend this location as one to rent UHAULs.

Robert O. 
Rating:
5.0

Gwen the owner is the best!!!

RAYMOND P. 
Rating:
5.0

Absolutely nothing.The people were so nice at this place.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Breanna N. 
Rating:
5.0

Great service,very friendly and very seamless process..thanks

Megan P. 
Rating:
5.0

The customer service was excellent. Gwen was very personable and helped us from start to finish with everything we needed. I highly recommend them!

Jacquelin C. 
Rating:
1.0

Got downgraded. Was not told. Was given a van which resulted in additional trips. Never notified. Terrible experience. Will avoid this location and renting from Uhaul going forward.

Matthew N. 
Rating:
5.0

Great Customer serviced.

Carmeb M. 
Rating:
5.0

The staff is nothing but kind! We go there every time we need a uhaul.

Mandy W. 
Rating:
5.0

Customer did not leave a comment.

Mandy W. 
Rating:
5.0

Could not pick up as scheduled because it was returned with a bad tire. Took hours to fix. Corporate was not helpful at all and was very rude. When we originally booked a larger truck and trailer you could not tell us if or when it was available. Movers have a time schedule to keep and this was not helpful. We will not rented from UHaul because where we picked up the truck would guarantee it to be there.

Philip S. 
Rating:
5.0

I felt the entire process was very smooth. We even received a call the night before to verify times and I really appreciated that. I was working with another company first and they really let me down last minute but this location and uhaul came through. I will use them again. Thank you!

Laura D. 
Rating:
5.0

Gwen & team as always do a super job to ensure your rental is ready to go. Check in and return processes are very easy.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Very friendly service

Ken L. 
Rating:
5.0

No suggestions…. Nice people, friendly and helpful. Very pleasant experience

Kristina V. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

First time using this service and I was very impressed with the easy reservation process and the fast service at the location. Definitely, they got a client for life!

Luz R. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Rajendra R. 
Rating:
4.0

Truck cab interior was dirty. Prior customer smoked and left cigarette ashes in ash tray and on dash. Sticky during residue in and around cooholders. I cleaned out ashes and had to wipe whole interior with Clorox wipes and spray with Lysol to clean and eliminate smell. I should have informed pickup location, but was pressed for time. Otherwise rather experience was great, the staff at Burdges Aito were helpful.

Ramses A. 
Rating:
5.0

Nothing, all was great! Thanks for helping out!

Erika R. 
Rating:
5.0

Customer did not leave a comment.

Margarida O. 
Rating:
5.0

This U-Haul location is the best.

Teresa C. 
Rating:
5.0

the service was fine; the place is a hole-in-the wall.

Robert H. 
Rating:
3.0

I had a terri le experience with uhaul yesterday. The pick up location that I had selected did not have my truck and he changed the pick up location and nobody called me to tell me. I drove more than 30inutes out of the way to pick up the truck and then had to go somewhere else. We had fathers day plans and this "guaranteed" vehicle pick up not being there and nobody even having the courtesy to tell us, delayed things tremendously. The guy at the first location in phillipsburg was rude and not helpful. And it seemed that he was the one who caused the mix up to begin with. What does it mean on the website when it says the vehicle is guaranteed at the location?

Russ A. 
Rating:
1.0

When we showed up they did t have the truck we booked a week prior and when we opened it it had debri and glass all inside. I will NEVER. Use this location again!!

Andrew K. 
Rating:
5.0

Web site is very confusing, reservation get changed with last minute notice. This has nothing to do with pick up location this is all about uhauls website. The people at the pick up location were fabulous and able to correct the screw ups and changes uhaul did on its own. Would probably not use again.

Patrick H. 
Rating:
5.0

More than one person working check-in on a Saturday morning would have sped up the process.

Brendan F. 
Rating:
5.0

The location and people are great. The app is not user friendly.

Brian F. 
Rating:
3.0

Customer did not leave a comment.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

MaryJane P. 
Rating:
1.0

Customer did not leave a comment.

Veronica A. 
Rating:
3.0

Customer did not leave a comment.

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
3.0

Power windows :)

Michael F. 
Rating:
1.0

Didn't have a truck for me. I had to travel to a location farther away and only to get a smaller truck. Costs me more money and time. And customer service was rude and unprofessional. HORRIBLE

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Very friendly, couldn't have been more helpful. Gave excellent suggestions and helpful information. Very pleased with the experience.

Dawn S. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Friendly service. Had just what I needed.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

EXCELLENT, EXCELLENT EXCELLENT. I have already recommended Gwen to family and friends. The best customer service I have experienced in years.

Stephanie K. 
Rating:
5.0

I didn't see a key drop box so I put back in original location, box 4

Daniel B. 
Rating:
3.0

I had to sweep out the storage area before I could begin the loading process. We ordered a dozen blankets, none available. The man who worked there was very helpful, though, in turning over the key at the lock box.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

The staff at the location were excellent, but your booking system is slow and very restrictive at the moment with only 24 hour trailer rental permitted

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

Samy D. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Dave & Gwen were very friendly & helpful!

gretta E. 
Rating:
5.0

I have been renting from this location for years and highly recommend them to everyone over Enterprise..

robert B. 
Rating:
5.0

Customer did not leave a comment.

Terri E. 
Rating:
5.0

Ws very pleased with the condition of the truck. The lady and gentleman that assisted me were kind and very helpful. I fully intend on using this location again!

Beth V. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

I forget her names Ms. D I believe the owner she is always so nice and cheerful. I used her service her establishment as a drop off when I moved back home from Pittsburgh, PA. I will continue to use uhaul just because because of her excellent customer service.

jill A. 
Rating:
4.0

I think the price per mile is a bit crazy. I paid 95.00 for 37 miles and had to put $30 in gas just a bit insane if you ask me

Michael P. 
Rating:
5.0

Customer did not leave a comment.

ladimir T. 
Rating:
4.0

Customer did not leave a comment.

Marcin R. 
Rating:
5.0

Customer did not leave a comment.

Lester C. 
Rating:
3.0

It had nothing to do with the location, the truck's side mirrors were stuck in 1 position and the steering wheel was very loose making it dangerous to drive. Considering U-Haul raised their prices $1.5k for a truck in 2 months they should be better maintained

Carol M. 
Rating:
5.0

First time here and definitely not the last. Long drive for me but well worth it. I have rented trailers all over NJ but these people are by far the nicest I've ever dealt with. Thank you both so much!!! - TM

Thomas M. 
Rating:
3.0

The only problem I had was the top of the truck was covered in snow and chunks of ice were flying off everywhere

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The lot is very accessible and I had no issues parking the van and then dropping the key off into the lock box.

Walter N. 
Rating:
4.0

The truck would not start the morning after pick up. I understand I could have called the 800 number for you to come out and jumpstart it, but why would I wait around for that to happen. I was forced to jumpstart it myself in able to meet my timing needs.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Seamless transaction, quickly completed.

Stephen F. 
Rating:
5.0

Love this location, always a painless experience renting a truck when needed for local pick ups!

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Very nice people and a great experience.

Matthew H. 
Rating:
3.0

It's the only one in town. That's about all they're good for. Don't expect any customer service or efficiency.

joseph A. 
Rating:
5.0

Excellent service, in and out of the place in under 5 mins with vehicle

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
2.0

Don't make me drive an extra 90 minutes just to pickup the rental and don't charge me for gas to get rfrom the actual rental location back to the location originally requested.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Arlindo I. 
Rating:
1.0

My confirmation was for a different location and I had to call to find out where my truck was. I also ordered blankets that were not available. The pick up and drop off steps were a bit much.

John P. 
Rating:
5.0

Excellent customer service. Will do alot more business here. Thank you

Melvin J. 
No reviews have been submitted for this location.

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