Customer Reviews for Burlington Car Wash
(U-Haul Neighborhood Dealer)

Rating:

5.0

It all went very smoothly. Thanks again.

Rating:

3.0

We did self return as the lineup inside was too long

Rating:

5.0

Andy rhe manager was excellent to deal with, I have recommended already

Rating:

5.0

Keep up the great work ! staff was very knowledgable and courteous and respectful! :D

Rating:

5.0

Picking up traikler was quick and easy and was a good experience. I needed an extra day - communication was good. Checking out upon return of trailer was painful - almost a half an hour as attendant searched through his phone for transaction details. Almost enough to never return

Rating:

5.0

The staff was so friendly, equipment all nicely shown and park, easy check in and check out, this was a nice discovery and will refer every body.

Rating:

3.0

I booked the trailer on the website requesting 24 hour rental, from 4pm Saturday to 4pm Sunday. I was given a rate of one day's booking - about $50. Onsite, I was quoted two days rental and told that the system had doubled the price treating it as two days. The representative changed the return time to 3pm, which reduced the price back to 24 hours. However, I was unable to guarantee I would actually return by 3pm as this did not align with my plans. I returned at about 3:30pm Sunday after rushing all day to try to make the deadline. The representative onsite told me I was supposed to return the trailer by 3pm, but when I explained I had picked up at 4pm yesterday and returned it before 4pm the next day, he kindly ensured the bill reflected one day rental. This one hour difference was an annoyance on both ends despite the onsite staff both being helpful. I was rushed and anxious all day while trying to move a family member out of their apartment. This contributed to a stressful day and I wish the system issues described to me did not make me worry about paying double and have to explain and discuss everything twice. Again, the onsite staff were kind and helpful to address this issue. The equipment was affordable and in good working order.

Rating:

1.0

Tire pressure was very low and oil was also be supposed to change before I picked it up very poor experience

Rating:

5.0

Service was excellent. Truck was almost brand new, ran efficiently and well. Well equipped.

Rating:

4.0

Make sure you review the check in for satellite locations online to save you time.

Rating:

5.0

The representative that assisted me was very helpful, friendly and an overall wonderful person.

Rating:

1.0

this was truly the worst customer experience I have had in years. Getting the truck was a nightmare, had to download the app, add a contact to call, the location of the pick up was a shady looking car wash. Everything was horrible. On top of that I returned the truck with more gas than when I picked it up yet I was still charged $22 for gas. Absolutely horrible experience, never using you again.

Rating:

3.0

We had to repair the wiring harness after we left to get the running lights to work. Good thing I know an electrician that was available to help me

Rating:

3.0

The location was unable to provide ANY requested dollys or carts that we had requested in order to move our items. We had to source them out elsewhere. The glove box was broken inside, the van had dirt and vegetation from another renter and the light stayed on inside the van despite us opening and closing all doors multiple times. It seemed poorly maintained.

Rating:

3.0

The staff didn't give me any direction and even though there was a drop off key, they took the key for me (I got it back and put it into the box). The instructions from UHaul were also not great, it would have been ideal to have a list of things to do before I dropped the truck off as I almost left prior to getting all of the photos.

Rating:

1.0

Vehicle was barely filled with gas to start. I was denied my rental equipment at my original U-Haul location and referred here where I was nearly denied all of my equipment again. Very poor experience overall. Please consider actually keeping up the agreed upon terms of a reservation if you’ll be accepting them at all.

Rating:

2.0

Would not rent from this location again, very tardy service and the person there did not do a good job explaining what to look for for damages to the vehicle. Vehicle was old but worked.

Rating:

5.0

Great service and was fully informed on the costs involved . No surprises which means a lot !

Rating:

5.0

Nothing much. You already have great services. Excellent customer service.

Rating:

4.0

Your self return process does not work. I couldn’t upload pictures. It took me 5 tries to upload the dash picture and when trying to take pictures of the truck I had even more difficulties. When one image would finally upload and I tried to upload the next image it would crash. Very frustrating what should have been 2 minutes was 15 and I never completed it. The employee at the site said not to worry about it

Rating:

4.0

Busy car wash, importance given to car wash customers leaving uhaul customers waiting.

Rating:

2.0

Customer service was below par. They did not have the moving blankets I booked

Rating:

3.0

there was almost no gas in tank (less than a quarter tank ) then when I returned van same I got charged for a full tank of gas. Also didn't have the furniture dolly I paid for online .. so had to get refunded