Customer Reviews for Burns Self Storage

Rating:

5.0

Everyone has always been very nice and helpful and very understanding to my situation. If I ever need another storage unit I will definitely use them!

Rating:

4.0

The only issue is that the office personal while very nice to work with smokes in the office. I am very sensitive to cigarette smoke and found it difficult to stay in the office to do the paperwork. If not for that I would have given an excellent.

Rating:

5.0

Everything was great just had no need of the unit any longer. Thank you for having me.

Rating:

5.0

Very reasonable and great service .thankyou .

Rating:

5.0

This is the second time I have used Burns and this last run (about a year) we had two back to back hurricanes come through and RAIL us. The facility emailed me throughout the event keeping me apprised of water levels which never entered the units ( came close ! ) our town flooded hard but my stuff was dry and safe and I loved how they kept me informed via email for the whole event. They are super friendly and easy to work with 24x7 gate access which for me is great I can go in after hours I work all day. If I need a storage unit again I will definitely be back :).

Rating:

5.0

Nice clean, safe, gated storage facility. Location convenient to Webster Fl.

Rating:

5.0

This was the 2nd time I have used this facility, units are very well maintained, easy access, and the staff is very friendly and professional. I definitely recommend this facility.

Rating:

5.0

I had this unit for 20 years, anytime I needed help the staff were more than helpful. The facility was always clean and maintained very well. If you need a storage spot, then Burns storage is the place for you.

Rating:

5.0

Your staff went above all expectations and was very helpful she was very pleasant to talk to and she made fell at ease l was very nervous about renting but she made it seen easy I give her 5 stars

Rating:

5.0

Move in and out was a breeze highly recommend

Rating:

5.0

Great place to store my rv for 10 months.

Rating:

5.0

Everything worked as expected! No complaints Totally satisfied

Rating:

5.0

Everything looks good, I changed out the lock. It appears to be in order. I haven't moved in yet, but will in the near future

Rating:

5.0

Would use again!

Rating:

2.0

Before leaving, I found out they had rat's problem. Wasin my unit big time..then only 2 day into the month and keep all my money for the month.

Rating:

5.0

Had this storage for almost a year. Have never had a problem. Thank you for all your help.

Rating:

5.0

Never had a problem. Staff was very friendly and professional. Facility was clean and secure.

Rating:

5.0

I was very happy with your service your staff was wonderful to work with I never had any problems while my belongings were in storage if I ever had to use your units again I would be the first one in line.Have a Merry Christmas and a Happy New Year

Rating:

5.0

Thank you for always making it so easy to call and make payments by phone and simple to move everything out sweep and leave lock off call and let you know I moved out. Simple and easy. Very friendly and helpful staff! Thank you for being there when I needed the extra space!

Rating:

3.0

The unit I was given had a ceiling that was falling down. I was told the man that had it before me tried fixing it, by the time I took all my stuff out it was covered in insulation. I feel this should have been fixed before renting to anyone.

Rating:

4.0

We left only because we wanted climate control

Rating:

4.0

Units have insulation on roof which keeps the inside cooler than expected. Only downside was gravel drive that gets into your vehicle on shoes. Very helpful staff. Very reasonable price.

Rating:

5.0

The service I received from front desk was absolutely amazing. Definitely will recommend in the future

Rating:

5.0

I would definitely recommend this facility to my friends and anyone who needs a storage unit. The price was fair they were very nice and helpful to my needs and very friendly. I would definitely rent there again.

Rating:

5.0

Wonderful place, wonderful people. Great town, super convenient location. Very secure. I would definitely rent here again.

Rating:

5.0

Bit slow on answering phone calls though

Rating:

5.0

Karen was a pleasure to work with.

Rating:

5.0

If I need a storage unit in the future I will talk to Miss Karen at Burn's.

Rating:

5.0

Super nice lady in the office, great facility "NEW ROOFS" this year!!! Very reasonable rates. Our movers couldn't 4 pieces of 1/2" 4x8 sheets of plywood, so I gave it to the owner of the facility - that's how great this place is!!!!

Rating:

5.0

Will recommend this facility, staff very friendly, clear on rules, very efficient. Thank you

Rating:

5.0

Great friendly staff! Facility was well maintained! We will definitely do business with them again if the need arises.

Rating:

5.0

Awesome place and great staff and very clean

Rating:

5.0

Everything went well. Only needed the storage area for a month. But if needed I would see if a unit would be available.

Rating:

5.0

Fix squeaky door. Very satisfied. Thank you.

Rating:

5.0

No real office. Had to drive to Bushnell to see the lady.

Rating:

5.0

I have used this facility for about seven years now. The units are very clean, dry, well-maintained and secure. They also are the lowest price in the area. Karen and Jeannie treat you like valuable customers and help in any way they can. I very highly recommend these storage units. Thank you.

Rating:

5.0

Facility was secure but NOT well lighted

Rating:

5.0

Super helpful staff, have used them before and will again if needed.

Rating:

5.0

Staff always amazing and friendly. Only issue with my storage unit is some of my things were full of mold. And not save able. But move went well. Thank you. Your prices are more affordable than most storage companies.

Rating:

5.0

Great people to work with!

Rating:

5.0

Thank you

Rating:

5.0

The best storage facility that I know in Florida. Prices and service are the best.

Rating:

5.0

Karen has been dealing with me since 2017 with our storage unit. She has gone above and beyond her customer service position. I actually will truly miss her wonderful personality and phone calls and beautiful spirit every month. She is a wonderful asset to Burns Storage. I would love for her to get recognized in some kind of way for her attention to detail she gives daily to your Company. Thank you. Kimberly Hines 813 735-2168

Rating:

5.0

I rented a unit in Webster. Gave proper notice that I would be out by the 1st of June WHICH I WAS and I'm being charged $85 and no reason is given why. I will not be paying this money and the email states that I haven't responded to any of the attempts to collect the $85 but when did anybody call me about this $85 and why can't anybody tell me what its for? Whole joke

Rating:

5.0

Very professional!

Rating:

5.0

Very clean

Rating:

5.0

My only questions are why the first charge over the month fee? Why the key is imposed on you? Then there is no use for it. Thanks Julia Kaplan

Rating:

5.0

I moved out one month earlier; no longer needed! can I please have a refund ? Thank you Sylvie Pelletier

Rating:

5.0

I have been there for a few years and moved out yesterday. They are the best and the lady in office has always been helpful and so nice. Thank you

Rating:

5.0

Very nice storage unit with affordable pricing. Highly recommended for storage needs.

Rating:

5.0

Good place to store your things. I had my things there for about 2 years with no issues! I only removed my things because I was finally moved somewhere where I had room for my things!

Rating:

3.0

They took my deposit just because i moved out on the 31 so i am very mad about this i think i should had gotten it back

Rating:

5.0

Will use again.

Rating:

5.0

Correction: storage location - A34 thanks.

Rating:

4.0

The manager of this business was very helpful and friendly. The units and outside area are well maintained. But if you have a large vehicle or towing trailer, entrance into the facility is difficult.