Customer Reviews for Burnt Hickory Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Mobile pickup is the way to go!! Convenient way to pick up a truck at any hour! I didn’t have to wait for someone to open an office.

Rating:

4.0

Mobile check in and out was lengthy! Could have been our phone though.

Rating:

1.0

I adhered to the terms of my contract. I returned the truck a day early 5/10, to the location was was supposed to return it to, with more gas than when I took possession of it, and I followed the instructions provided in the app to return it. I put the keys in the drop box. 2 days later, I received an email saying I had been charged for and extra day and extra coverage for the extra day. No one verified when the truck was returned. They just took it upon themselves to take money from my account. If this location in unable, or unwilling, to verify the date/time of drop off when they are not open, they should not provide this location as a drop off option if the truck is due back when they are not open. I called U-Haul and was told someone would reach out to me and she could see I initiated the return process on the app on 5/10 at 6:59pm. I hears from someone today, and he acted like it is now my responsibility to prove I dropped it off on time, or in this case, early. How about, if U-Haul is going to break the terms of the contract, and steal money from me, U-Haul needs to prove I brought the truck back late. I expect to be refunded immediately.

Rating:

4.0

Everything was clean and the staff was great and very friendly.

Rating:

5.0

Location is great. The 24/7 app is another issue for after hours drop off.

Rating:

5.0

Point them right to Jessica I swear she’s the best & needs a raise for her effort & understanding & kindness

Rating:

2.0

first of all we picked up my U-Haul and immediately the first thing that I see is dirty footprints on the window we overlook that go onto my destination load up u haul to take the first load as my friend is following behind. Called to advise me that we have no tail lights therefore the ability to finish what I needed to do wasn’t to be. The lady that made my reservation was very nice and absolutely easy to deal with the gentleman where I dropped off was good as well however where I picked it up from should have checked to make sure that the truck was working in a safe manner..

Rating:

5.0

My experience was very easy, enjoyable, and the sweet lady that helped me was very kind. I will definitely be going back to this location with my u haul needs.

Rating:

5.0

The employee was exceptional!

Rating:

3.0

No one there closed at 12 pm

Rating:

5.0

This was a great experience. First place we stopped didn’t have truck we needed she called another location to reserve it for us. Went picked truck up girl there very helpful and efficient. Over all great job

Rating:

5.0

The app is sooooo slow and doesn’t work well at all. During pick up and drop off I had to take pics several times over and over and it seemed like it wasn’t uploading. When I got out of the app and looked again it worked but it took like 15-20 mins. ANNOYING!!!

Rating:

3.0

A/C did not work. No cold air was coming out. Also the dolly (hand truck) one of the wheels was acting up and tough to pull with weight on it.

Rating:

5.0

Kind, friendly customer service immediately upon arriving to the office. Agent was extremely helpful and got me in and out quickly. Truck did the job and I was pleased with the entire U-Haul experience.

Rating:

5.0

Easy to do.

Rating:

4.0

The only problem was when I reserved the truck it was very difficult to get the phone number on file changed to my number. My son's number was in the system from me paying for a truck rental but him picking it up when he moved home from college. I changed it no less than 4 times but my son kept getting confirmation text. It was finally changed the day of pick by talking personally with U-Haul tech. The other problem was getting the lock to work when picking up the key to get the truck. We watched the video over and over and still couldn't get it to work. I had to get my son up to place we rented it to finally get it to work. This cost me two hours of moving time, I recommend an easier way to do that or get new locks. Other than that the truck, the service was fantastic.

Rating:

5.0

not much to add, service was friendly and location was clean and well maintained.

Rating:

5.0

The employees were great. I appreciated their help, and enjoyed getting to know them!

Rating:

5.0

check the brakes and brake chamber...its going out...can hardly stop in good time but overrall great place, great people..cant complain at all. THANK YOU

Rating:

4.0

I tried to make my reservation for 8:00am and the app stated they didn't open until 9. I got there at 9. No one was there. I finally called UHaul customer service at 9:15 and was told that I had to use the app to pick up the truck. The app kept spinning and and stalling. 35 minutes later I was able to leave. If the hours are listed as 9-1, why did no one ever show up?? Why did I have to call customer service to find out that I had to do everything myself? Not happy. Not everyone can use the app. The drop off was a better experience with the app.

Rating:

4.0

The truck wasn't available at the original location I signed up for. Thankfully someone made a call to a different u-haul location near by and got the same size truck available for me on moving day

Rating:

5.0

Customer service was excellent!

Rating:

5.0

The ac went out halfway to Florida. Really made the experience a lot worse

Rating:

5.0

Everything was perfect customer rep. Was great.

Rating:

5.0

Maybe have more one-way truck inventory.

Rating:

5.0

Rhonda was FABULOUS! She was so personable and helpful. I will return as a customer even though there are cheaper options, simply because of her service and attention.

Rating:

2.0

Improve customer service something’s during my haul could have been avoided if I had help from staff

Rating:

5.0

The lady in the office was very nice and she made sure we had everything we asked for. Will be using hem again if I ever move

Rating:

5.0

My whole experience with this location couldn’t have been any easier.

Rating:

3.0

Improve your app and customer service. The app is cumbersome and takes too long to go through, considering most of my information is already loaded into my account. Also, the phone call verification is completed by a person who is very short and not explaining themselves very well on the phone call.

Rating:

3.0

Open hours...,

Rating:

1.0

I will NEVER BE using U- HAUL EVER AGAIN got double charged because they failed to document the milage prior to my rental then charged me for the extra mileage. They told me to make sure the fuel level was at the same when I dropped it off as it was when I picked it up. I left more fuel in the tank then when I got it and they charged me for a full tank like WTF!!!

Rating:

5.0

Experience was good and easy.

Rating:

5.0

I did a drop off so I don't know about the facility or the customer service. It's in a good location and easy to access.

Rating:

5.0

I was well pleased with the customer service

Rating:

4.0

The young lady was very informative plus professional ! Very friendly! Units were clean and well kept …

Rating:

4.0

thank you

Rating:

5.0

Keep up the good work

Rating:

5.0

Always Great service! Thanks for all your help

Rating:

1.0

We were relocated to this location, which was not our first choice. The truck was returned on empty gas, and did not crank when we first tried. We had to go to the gas station, purchase a gas can and go twice to get two gallons to enable us to get to the gas station to fill up the tank. We were not provided with advance emails/messages regarding drop off or return. Multiple calls to customer service were required. Worst service experience of my life. Would only use again out of necessity, not choice.

Rating:

4.0

Everything was good

Rating:

5.0

Very nice and clean environment felt safe being in there after dark

Rating:

5.0

Very pleased!

Rating:

5.0

Excellent job. Very nice staff and helpful

Rating:

4.0

Not much, really. The middle-aged woman at the site had the tongue of the tow dolly lifted up and almost hooked up before I could get out of the cab to help her, and the newer tow dollies with brakes can be kind of heavy. That's dedication. Also, after the hookup she helped me check that the tow-dolly lights worked.

Rating:

5.0

Only thing I could say is climate control

Rating:

5.0

nothing Kristy did a wonderful job.

Rating:

5.0

Christy was always most helpful.

Rating:

5.0

Christy is always knowledgeable and professional. We use this location for all our customers company needs

Rating:

5.0

It was ready when I got there. And the process of returning it was easy also.

Rating:

1.0

My initial reservation was not honored and I had to pick up truck 30 miles from original agreement. U-Haul did give me a $50 credit, but it was an inconvenience that was uncalled for if my first reservation had been honored.

Rating:

5.0

Great customer service!

Rating:

5.0

I had no problems of any kind in the year and a half I had this unit. everything stayed dry, and no signs of bugs or rodents.

Rating:

5.0

Thank you for allowing us to use your storage. My daughter has moved to her new home, so we are finished storing.

Rating:

5.0

I felt confident storing my things there staff made it easy for me from getting it to moving out

Rating:

5.0

👍👍

Rating:

5.0

You have a pest control problem. There was mouse poop all over my things, boxes had been chewed through.

Rating:

5.0

I thank y'all for letting me rent a storage building

Rating:

1.0

The lady didn’t know what she was doing. Took over an hour to pick up trailer and I had completed all the paperwork online. She had to call 2 people to ask what to do.

Rating:

5.0

Friendly staff and the units were clean with good lighting.

Rating:

5.0

Christie was great to work with. I will definitely rent from you again because of her excellent customer service.

Rating:

5.0

Water did get into our unit and there was multiple pieces of furniture that had to be thrown away due to mold.

Rating:

5.0

Great facility and great customer service

Rating:

5.0

It was great thank you

Rating:

5.0

Excellent customer service! Will definitely be using them again.

Rating:

5.0

Service was GREAT!

Rating:

5.0

Burt Hickory was nice but we were to pick up on 411. No one call to inform me if the change.