Only open 5 hours on Sat. It would be helpful to have someone come in earlier than 9:30 so you could get started before 10 am. We were done in about 2 hours but it was in the heat of the day. Other than that, everything went seamlessly. Great people working at Buster's. I have friends moving in the next year. They will definitely use Buster's for their UHaul.
robert r
Customer Reviews for Busters Bargain Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue just the Way you are, kind and helpful professional, I like that, thank you so much for your help
Carrie KNo improvements needed, however Glenda the lady in charge needs to be recognized by U Haul for her smile and customer service, she is absolutely the best I have ever used
THOMAS RN/A
ANTHONY TTail lights didn't work, was over charged but it got the job done
DANIEL LThe lady Cummings avenue jumped into it and she called her supervisor and her supervisor said yes drop it there. So I went back to see if they were going to charge me what she said they wouldn't in the first time just to make sure she called her supervisor and they said no they shouldn't charge you any more money what you paid. You know the bottom line of it is is your computer's take the place of paper but the bottom line is your staff still has to fill out the paperwork. I made my reservation and I did everything your computer said and your computer did not pick it up at all. So to rent a U-Haul your staff had to go into play and do the job that your computer is not doing.
Harley CNothing
ROBERT DThank you! Blessed to have used your services!
DONNA CBreaks screaming Out of line Sucking gas Soon has it went dark roaches came out of everywhere do you know what it's like with these things getting in your stuff and you are trying to kill them so you don't have them it's crazy I feel that I need to be compensated for the embarrassment, the bug killer, having to kill them, not to mention the two guys that was going to help me get the heavy stuff wouldn't go near a roach so I lost my new fridge furniture and all now I have this storage unit I'm fighting with them in it because if it 3344755145
KIM RShe opened up 45 mins early to assist me. Most people wouldn't do that. She was kind and considerate. Very professional. Thank you
timmy nImprove phone contact.
FRED MGreat service and fast friendly staff took great care of the needs would recommend them to anyone
chad mThe lady was very helpful in getting uhal drop off, parked and disconnected. She was friendly and professional.
Kathy JYour app was complicated and did not work. I had to go to the actual site on my phone to do a return at 1AM. We were there 30 mins trying to do a return because your app did not work repeatedly. In that time, the local police showed up because it made us look suspicious that we were spending so much time that late in night trying to drop off a trailer. Mr Tommy and his location was fantasitic. He went above and beyond to help us out and made the experience the most enjoyable out of many, many Uhaul experiences. Good Job to the Buster’s Bargain Store location! Five stars out of five for you guys!
Jonathan WDropoff location was closed. Spoke with associate via phone to find address. Associate was very helpful and courteous.
Doug WDon’t advertise it’s in Elba Al then make the customer drive to Opp
David WWe had several issues. Ranging from tires blowing to transmission/ shift solenoid failures. It is not a good feeling to think we were on the verge of breaking down the entire trip. Not is it convenient to have to transload in the middle of a long move.
Emily DEverything went well.
Shane TVery good experience.
Jeffrey GExcellent customer service, quick and easy turn-in.
John ESuper friendly people at this location. Great experience overall. Will return if the needs arises.
Debra KGreat customer service, will always recommend them.
GLENN HWe received a phone call asking where the trailer was located. We went to the location but they were closed so we went to lunch. The person who called was not very friendly.
Sherry WProcess to long but this was due to slow internet
Raymond HSatisfied customer here. I called the night before, trailer was ready in the morning. Hassle Free! 5 stars ⭐️⭐️⭐️⭐️⭐️ Thank You.
Amanda HOne trailer had a flat tire the computer system kept giving trouble the workers were nice and done the best they could but couldn’t get DM on phone to help with problems
Kelly WNo comment
YALANDA FWas supposed to be able to check in via the app still had to go in and stand in line for the key, which means we didn't get the truck till well after 10am. Also it had a quarter of a tank of gas so we had to put gas in it immediately which is crazy just one more inconvenience for us.
JIMMY LThere is nothing negative for me to say about this rental experience. The lady helped me with all of the internet things that needed to be done to make it a speedy transaction. When it was time to go with the rental the right back lights were not working. I wanted to hurry and go ahead anyway. The lady said that she wanted everything to be right and safety was very important. She found the problem and had it fixed and I was ready to go within 15 minutes. Great experience and I was thankful for the help and convenience of everything with her.
Valerie G