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LORI R
Customer Reviews for Busy B's Boothtique
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The parking lot it’s kept in is super messy/muddy They packed the trucks in there so tight it’s difficult to get them out. When I picked up the truck there was a big dent in the bottom on the side. I took a video of the whole truck before I even got the keys and went through the check in process and took photos of it before I got the keys. When I returned the truck I’m out in the parking lot and a women comes across the parking lot almost running. She yells “DID YALL DO THAT DAMAGE?” She didn’t introduce herself first or anything. I had no idea why was random lady was approaching me fussing at me. I told her no we didn’t it was like that when we got it. She said NO IT WASNT! I asked if she was the owner since she still had not even told me who she was. She said she was the owner and the truck wasn’t like that. I said actually before I even got the keys I took a video around the entire truck. She said well we have to go off our records and our records don’t show that was damaged like that. I told her that during the mobile checkin process before it even gave me the combination to get the keys I had to take before pictures and I even added a comment on that photo that it was very damaged. For some reason that made her mad. She asked if I purchased the saferide or something like that. I asked if she was referring to the liability/insurance and she said yes. I told her I had but that shouldn’t matter since it was like that before I got it. She ended up walking off rudely. The entire interaction was weird and unprofessional. And it seemed like she was trying to scam me or U-Haul.
Mary RHey I had no complaints. Everything went good and service was great.
MIKE HVery positive experience!
Timothy CWhat should have been a $45 rental they nickel and died and she did in charge it ended up being $74.74 the ladies that worked at the place were very unprofessional almost argumentative I would give that place a zero out of 10
RICHARD WThe staff was very friendly, helpful and professional. Everything was ready when I arrived, the agent explained the process thoroughly offered to help in any way that she could and got me on my way quickly. I would highly recommend this location for any future rentals.
TAMMIE PThe people at Busy B's were awesome.
Angela MThe Customer Service was great. I was happy to get a well maintained truck for a change. Thank you Uhaul .
GINA NThe cost was absurd. I’ll never use UHaul again.
JANICE RShe was very sweet and so helpful. Customer service was A++++++++ highly recommend!
Jenny KThe Staff at the Shorter Ave location are completely unprofessional and rude. The Redmond circle location staff were much more professional and saved the day.
OCTAVIAN JThe store was great customer service with a reliable vehicle.
Erica FWe returned the uhaul the day of and they only processed it 5 days later
Dana WReally helpful and courteous. Thank you!
William BOffer to help with the customer move and packaging because didn’t have the right people around to help me with the process and it would have been better if they had been more helpful to us and we asked about a discount on the rental because of the price of how long we had to rent the truck and I got hurt and couldn’t load truck or unload for almost two weeks and that hurt with the price I was charged and didn’t get nothing off of the bill so could you please help me with that please thank you
Rita CThank you for a great experience
Angela BEveryone was very nice and helpful and I will be telling anyone that needs a truck to call you guys.
Christy MSatisfied customer
Trey pKeep doing what you're doing. I love your customer service.
Consuela BVery satisfied
Chester KThe truck door wouldn’t close well. The cupholder had a dark liquid spilled in it. Even though I didn’t request a dolly or furniture pads, they were still included in the back of the truck. Additionally, the credit card that I used to pre-authorize my rental when I picked up was not able to be used to finalize the payment due to a glitch with your system. The vendor had to call me later that evening and request payment from another card over the phone, even after I called my credit card company and was assured the original card was valid and in good standing. Pretty frustrating service overall, but when you’re moving you have bigger fish to fry so we made it work.
Jonathan LDropped if after hours. NA for any review.
Steven LEasy to pull truck in and park. Great counter help.
Barry BThe lady that helped me was very astute and took care of all my needs promptly and professionally.
Ruth CFaster checkout process to create a more reliable fast service to get the customer in and out
Jacquis HTrain them on how to do this efficiently. It took her 45 minutes to get me checked out. Also, have the additional items with the truck that have already been paid for.
Ron HI liked the 24/7 checkin process, except there was no way to speak to someone in the event of a problem. As soon as I got in the truck, a warning popped up in the dashboard regarding the tires needing service. I had to drive 12 hours alone, concerned the entire way that something was wrong with the tires. And then, about halfway there, a second warning popped up about 0% oil life left. I arrived safely, but these warning lights freaked me out the entire way, adding stress to an already stressful situation.
Karen TThe mileage was off. We took a video of the mileage before we drove off. When we got back it was off by three miles but the sales person just ignored my concern. It's only 3 miles but it's the principle of good customer service
Henry MThe women who manage this location are the nicest people ever. So willing to help!
sally kTruck was dirty...clean before loaning out is always recommended...
Deborah FThere didn't seem to be a way to detail the problems/damage inside the truck.
sherry sGreat experience!
William LSisi was better helpful from beginning to end.
Carlos CHave truck cranked up and worn up before you get there
Mark RHad a tire blow out on a car trailer while hauling a car. I returned the trailer and all the woman kept saying was why didn’t you call roadside service. It could have ended very badly and all you can say is why didn’t you call roadside assistance? How about you maintain your equipment so that things like this don’t happen.
JASON AGreat experience! The truck was exactly what we needed and the on line reservation and customer service was excellent! Would highly recommend using this U haul location again!
DOUGLAS SIt was the best
DAVID GThe customer service was the best that I could have asked for if not better
DAVID GThe lady went out of her way to be out in the heat and help me get all the lights working, when it was my truck w/ the bad connection. She even came back out with a cold water for Me. Thanks and you need more people like her.
BRADLEY SGreat customer service
TABITHA Cgood rental- no issues at all.
Tracy HMs. Cissy was so help and kind.
BUFFY PMake sure it is clean and the right amount of fuel is marked on paperwork
TIMOTHY SThe lady at this location was extremely nice.
larry wStaff was not wearing a mask
Adam GSissy the employee at Busy B's has excellent customer service! She made my experience less stressful and explained everything in detail. She didn't just treat like a customer but treated as a friend!
Diane GPlease put people in the front that know what they are doing.
Tanesha HThe location was a side business to a retail ecletic junk shop. The receiving agent didn't quite understand that if you are given two days why you would turn it in when you were finished using it. Said I had had an accident when in fact I did not. Agent did not park the unit or disconnect it from the tow vehicle.
Glenn MBetter location than the U-Haul store that I usually use
Christopher MI did online pickup and it was very easy and when I returned the vehicle the staff was really nice. I will definitely recommend this location.
TARA STo busy working on there self to give good service,to uhsul customers.sell her own goods not finishing with my transaction before starting some else then coming back to me.
Carl DThe lady at check in was wonderful I had a error in my paperwork and she worked hard to fix corporate mess She needs a raise
Michael PThey were closed when I dropped off.
Brad PAdditional equipment. The small trailer I rented was there only piece of U-haul equipment and it didn’t look like they had much else in a while.
Scott JI returned the truck on Saturday after 5 pm and no one was available to check in the vehicle and equipment.
william d