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Jennifer S
Customer Reviews for Buxton Auto Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NAPA customer service rep was very professional and friendly and unhooked the trailer for me.
WILLIAM OStaff was very professional and helpful.
Edward OExcellent service!!! Thank you for taking care of us.
jason fThis location of U-Haul is located in Napa auto supplies. I think they should say when they answer the phone Napa U-Haul dealership it was confusing when I first called. I didn’t know that they were U-Haul. I thought they called the wrong number.
Douglas SSee other comment this location ROCKS! 5 stars !!!!!
JASON EGreat customer service and the vehicle was ready to go when I got there. I was very satisfied with the entire process.
Kevin MProfessional and friendly customer service. Explained the drop off information thoroughly. The truck was pulled to the front waiting on my arrival.
KIMBERLY BThis location is great!
Sean RThe service was excellent and all staff was very friendly and helpful. We needed an unplanned rental and you had what we needed at a reasonable price. Well done teams!!
Kurt LGreat customer service
Ronnie POutso
JAMES DI dropped off after hours using the app. I didn't interact with staff.
TAMMY DThe after hours pickup and return app is very confusing and doesn't work very well.
Douglas EGreat spot! Excellent customer service!
PATRICK MGreat service! AAA++++
HARVEY LVery friendly great customer service we had a great experience.
BRUCE BI think you need to improve your data base on what can tow what. I have a 2001 Ford f150, nothing special and my friend that was going to tow me has a 2017 Ford F-150, 10,000 lb towing capacity but your system wouldn't allow it. Everyone I tell this too laugh's so just saying
Gene CKeep doing what you’re doing in the way you’re doing it. Exceptional service. Thank you. Exceptional service. Very helpful, respectful and informative.
Craig SEverything was excellent! From checking in to checking out the process was quick and easy.
jennifer sGreat experience. Completely solved my problem. Woody was incredibly helpful.
Larry RBoth pick up and return were quick and easy. Staff in both locations are great.
Marilyn BWas charged an extra $60 for changing drop off location that was 2 hours closer to my location. I was told it was not a problem to change location and was not told I would be charged additional fees especially when dropping off 100+ miles closer
James TWoody is the best!!!
harry jHannah, Jeff and Woody couldn’t have better. Awesome customer service.
richard sYou can’t deal with a nicer group of people. Woody is great!!!!
harry jJust your standard drop off. But they were busy and they still came out and took care of me very quickly.
Gerald FOutstanding service!
Harvey LGentleman was very nice.
Grayson KMy drop off time was after their store hour, but they were super helpful and assured me no issues. Their location was very convenient.
James LThank you
Gary CGet a new trailer. This one is old and has problems.
Rita BOutstanding, friendly, high end customer service . Well maintained equipment.
Keith BWhat can I say; Buxton U-Haul is better than the best!
Scott MVery good. Pain free drop off.
Gerald FAlway enjoy being able to drop off my rental after hours.
Barbara DThe truck was clean, but the trailer had pine needles all over it. We had to sweep it out before we used it.
William RQuick easy drop off. Removed from my truck so I didn't have to touch anything.
Todd SLoved contactless pick up and drop off. So easy and quick.
Edward SAwesome team!!
Ramon RBuxton Uhaul is great
Joseph LActually have equipment at the pickup location I requested. I had to drive 20 miles to pickup up a 5x8 trailer when there are probably 8 locations closer to including a big dedicated location 1 mile from my house.
Martin HVery helpful with excellent customer service!
Gabriel BThe drop off people were great . The u haul person called to tell me I couldn’t drop off in Buxton, that they were not accepting any trailers. I called to see if that was true to find it was not. You lied about that. You people don’t care about your customer and jerk them around to please you. The price was ridiculous. I don’t trust you. YOU SUCK.
Philip L