Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NAPA customer service rep was very professional and friendly and unhooked the trailer for me.
WILLIAM O
Rating:
5.0
Staff was very professional and helpful.
Edward O
Rating:
5.0
Excellent service!!! Thank you for taking care of us.
jason f
Rating:
5.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Customer did not leave a comment.
SHARON J
Rating:
5.0
Customer did not leave a comment.
Kevin A
Rating:
5.0
This location of U-Haul is located in Napa auto supplies. I think they should say when they answer the phone Napa U-Haul dealership it was confusing when I first called. I didn’t know that they were U-Haul. I thought they called the wrong number.
Douglas S
Rating:
5.0
Customer did not leave a comment.
Steve W
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
5.0
Customer did not leave a comment.
STEVEN W
Rating:
5.0
Customer did not leave a comment.
ANTHONY M
Rating:
5.0
See other comment this location ROCKS! 5 stars !!!!!
JASON E
Rating:
5.0
Customer did not leave a comment.
brian m
Rating:
5.0
Customer did not leave a comment.
VIOLET K
Rating:
5.0
Great customer service and the vehicle was ready to go when I got there. I was very satisfied with the entire process.
Kevin M
Rating:
5.0
Customer did not leave a comment.
Jacquelyn R
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Professional and friendly customer service. Explained the drop off information thoroughly. The truck was pulled to the front waiting on my arrival.
KIMBERLY B
Rating:
5.0
This location is great!
Sean R
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
4.0
The service was excellent and all staff was very friendly and helpful. We needed an unplanned rental and you had what we needed at a reasonable price. Well done teams!!
Kurt L
Rating:
5.0
Great customer service
Ronnie P
Rating:
5.0
Customer did not leave a comment.
robert l
Rating:
5.0
Customer did not leave a comment.
FRANK F
Rating:
5.0
Outso
JAMES D
Rating:
5.0
Customer did not leave a comment.
Mark S
Rating:
5.0
Customer did not leave a comment.
Grace S
Rating:
5.0
I dropped off after hours using the app. I didn't interact with staff.
TAMMY D
Rating:
5.0
The after hours pickup and return app is very confusing and doesn't work very well.
Douglas E
Rating:
5.0
Customer did not leave a comment.
Diane C
Rating:
5.0
Great spot! Excellent customer service!
PATRICK M
Rating:
5.0
Customer did not leave a comment.
THOMAS A
Rating:
5.0
Customer did not leave a comment.
Celeste B
Rating:
5.0
Customer did not leave a comment.
Gregory P
Rating:
3.0
Customer did not leave a comment.
Donald D
Rating:
5.0
Customer did not leave a comment.
david s
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Great service! AAA++++
HARVEY L
Rating:
5.0
Customer did not leave a comment.
Jonah D
Rating:
5.0
Customer did not leave a comment.
Kyle R
Rating:
5.0
Very friendly great customer service we had a great experience.
BRUCE B
Rating:
5.0
I think you need to improve your data base on what can tow what. I have a 2001 Ford f150, nothing special and my friend that was going to tow me has a 2017 Ford F-150, 10,000 lb towing capacity but your system wouldn't allow it. Everyone I tell this too laugh's so just saying
Gene C
Rating:
5.0
Customer did not leave a comment.
leticia s
Rating:
5.0
Customer did not leave a comment.
Laura F
Rating:
5.0
Keep doing what you’re doing in the way you’re doing it. Exceptional service. Thank you. Exceptional service. Very helpful, respectful and informative.
Craig S
Rating:
5.0
Customer did not leave a comment.
Peter A
Rating:
5.0
Everything was excellent! From checking in to checking out the process was quick and easy.
jennifer s
Rating:
5.0
Great experience. Completely solved my problem. Woody was incredibly helpful.
Larry R
Rating:
5.0
Both pick up and return were quick and easy. Staff in both locations are great.
Marilyn B
Rating:
2.0
Was charged an extra $60 for changing drop off location that was 2 hours closer to my location. I was told it was not a problem to change location and was not told I would be charged additional fees especially when dropping off 100+ miles closer
James T
Rating:
5.0
Customer did not leave a comment.
Eric E
Rating:
5.0
Woody is the best!!!
harry j
Rating:
5.0
Hannah, Jeff and Woody couldn’t have better. Awesome customer service.
richard s
Rating:
4.0
Customer did not leave a comment.
Cynthia S
Rating:
5.0
You can’t deal with a nicer group of people. Woody is great!!!!
harry j
Rating:
5.0
Customer did not leave a comment.
Steven W
Rating:
5.0
Customer did not leave a comment.
Kathy P
Rating:
4.0
Just your standard drop off. But they were busy and they still came out and took care of me very quickly.
Gerald F
Rating:
5.0
Outstanding service!
Harvey L
Rating:
5.0
Customer did not leave a comment.
Glenwood C
Rating:
5.0
Customer did not leave a comment.
Michelle B
Rating:
5.0
Customer did not leave a comment.
Hristo S
Rating:
3.0
Gentleman was very nice.
Grayson K
Rating:
5.0
Customer did not leave a comment.
terry t
Rating:
5.0
Customer did not leave a comment.
chris r
Rating:
5.0
My drop off time was after their store hour, but they were super helpful and assured me no issues. Their location was very convenient.
James L
Rating:
5.0
Customer did not leave a comment.
Hristo S
Rating:
5.0
Customer did not leave a comment.
Herbert R
Rating:
5.0
Thank you
Gary C
Rating:
5.0
Get a new trailer. This one is old and has problems.
Rita B
Rating:
5.0
Outstanding, friendly, high end customer service . Well maintained equipment.
Keith B
Rating:
5.0
What can I say; Buxton U-Haul is better than the best!
Scott M
Rating:
5.0
Customer did not leave a comment.
Jeanie S
Rating:
5.0
Customer did not leave a comment.
Daniel R
Rating:
5.0
Very good. Pain free drop off.
Gerald F
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Alway enjoy being able to drop off my rental after hours.
Barbara D
Rating:
5.0
The truck was clean, but the trailer had pine needles all over it. We had to sweep it out before we used it.
William R
Rating:
5.0
Customer did not leave a comment.
Hristo S
Rating:
5.0
Quick easy drop off. Removed from my truck so I didn't have to touch anything.
Todd S
Rating:
5.0
Customer did not leave a comment.
Dennis R
Rating:
5.0
Customer did not leave a comment.
Edward C
Rating:
5.0
Customer did not leave a comment.
Ron B
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Loved contactless pick up and drop off. So easy and quick.
Edward S
Rating:
5.0
Customer did not leave a comment.
Ramon R
Rating:
5.0
Customer did not leave a comment.
Allison O
Rating:
5.0
Customer did not leave a comment.
anna c
Rating:
5.0
Awesome team!!
Ramon R
Rating:
5.0
Buxton Uhaul is great
Joseph L
Rating:
5.0
Customer did not leave a comment.
Geroge D
Rating:
3.0
Customer did not leave a comment.
Patricia D
Rating:
4.0
Actually have equipment at the pickup location I requested. I had to drive 20 miles to pickup up a 5x8 trailer when there are probably 8 locations closer to including a big dedicated location 1 mile from my house.
