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Timothy F
Customer Reviews for Buy And Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
"Excellent service" at --- U Haul Neighbour Dealer 131 Forest Drive St Albert. Cold day warmed up the truck before I came! Fast processing , friendly, nice guy :-)
harry hNo improvements needed.
Janis RBetter explain how my rental goes from 39$ to 60+ dollars when I only traveled 8 miles with the truck.
renee sFix the app so it works properly and charge people for what they actually received as i was charged for moving blankets I never got
Josh HTruck had a dent on the front bumper and the back was full of dirt we had to sweep out. Our original pickup location at 95 Corriveau Ave did not have the keys in the lock box, and it took almost an hour for Uhaul to provide the lock box number & combination to us. We were then rescheduled to pick up from the location at 131 forest drive but it was a smaller truck than what we originally requested. Overall a terrible experience.
Chad BI was set up to "pay and go" at 10 am and the store was closed. I called and the uhaul service person said that the hours changed to 11am. I was told i would get a $50 guarantee refund which i never received. Set my move back an hour and a half which i had to pay 2 people an extra hour. In addition, the milage was posted on uhaul for 99 per km but i was charged 1.59 on the bill which was automatically paid off my credit card.
Andrew GClean the car and do much needed repairs. Engine light was on and breaks seem to be going.
Tymesha PThe people at this location were very helpful and super friendly. Made a stressful moment a easy process
Glenn STruck drivers door hard to close, Gas cap light on in dash Bump rail lose inside cargo box Changed reservation time 2 days prior to reservation date
Dennis PProvide the equipment that is ordered or report its absence before the client arrives.
Oleg KGreat service
April OHard to find, not super personable, did not give any information about steps to follow regarding service.
Brayden GInterior very dirty but vehicle itself worked fine.
Courtney ATruck was absolutely disgusting. Food and congealed liquid all over cab. Box was full of loose screws and nails and food stuck to the floor.. literally a moving health hazard. Also less than 1/4 tank on pickup. Clearly no effort at all has gone into this vehicle
Ashley HStaff was very belligerent and unwilling to provide any record of having returned the vehicle, so a long process the following day to customer service, who were very helpful and resolved all issues, but had to call this location to confirm that the vehicle had , in fact, been returned the day prior.
Berrnhard rVery disrespectful to talk to a women and on end turn off the call in the face.
Daniel CTruck was dirty. Window was full of bugs. My rental truck was not there as they gave it away the day before. Had to settle for a smaller truck
Lorne GDrop off was 8 and the store didn’t open until 10. We were told to have it back at 8 or we wound be charged another days rate. And after finally returning it the refund couldn’t be giving back that day that we need to wait for a cheque ( who uses cheques ).
Colin SCleaning the units and insuring things aren't falling off of them would improve the experience. Also staff being more organized at pick up would be great
Mikka MThe truck was mostly clean but the coffee cup holder in the dash was not cleaned from spilled coffee. Otherwise, the truck was clean and ready for use.
Al BClean the vehicle inside the cab and in the storage compartment. Very dirty inside the cab and had to clean/swipe out back twice before would like a credit for the dirtiest of the vehicle.
John BIt’s quite costly on the per mile charge. I could have done it cheaper if you guys would have had the trailer I wanted at the time I wanted. I can’t refer anyone to use you for just local use for $29 a day plus per mile charge is not acceptable in my opinion.
mark dI arrived at the proper pick up time and then had to wait 1 hour before the truck arrived. Then as I was checking out, they didn't have an appliance dolly or blankets. I had to go to Home Depot to rent the dolly and use my own blankets. Not happy.
Gerald FOrdered 2 x furniture dollies....but they were un available. Location was closed at pick up time due to attending a wedding....could not retrieve the key from the lock box.
John C