Originally I had reserved a pickup location in Union City Tn. This was changed to this location in Hickman Ky and I was notified during my travel to Tenn. I reserved the Union City Location two weeks ahead of time for convenience. Changing to this location to me was not acceptable. Upon arrival this was handled remotely. After to had to wait for him to get a better cell signal to call me back several times. After I thought it was handled I realized that the dolly and pads were not there as requested. After a period of time he told me that his son would bring them to me. He assured me that he would be there in 5 to 10 minutes. He arrived 45 minutes later and his excuse was that he had another job and expected me to be okay with this. I have rented for U-Haul for many years and have never answered a customer survey for this company or any other. There are real problems with the Memphis coordination and specifically this location in Hickman. I do not appreciate the lack of professionalism or schedule changes that caused excess stress that a customer does not need in order to make it easier for U-Haul.
Tim D
Customer Reviews for Bypass Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will never ever recommend uhaul or that place to nobody I gave that guy my card to take money off he never did the. Find out he never dispatched truck out but gave us key whichbwas illegal what ifvwe will got pull over and truck wasn't dispatched out we could went jail for stolen vehicle I had call three different place ger straightened out no apologies or credit he threatened put me i. Jail if all the money wasn't there but he gave me illegal vehicles uhaul did nothing to fix problem if I will went to jail I will filed a lawsuit against yall I thi k news need to know
Mary HWiley is so kind and helpful!!! I messed up on the pick up, but he was very understanding. Definitely recommend!
Haley HVery friendly and helpful
Robert BNeed money back couldn't drive it far with out stop
Karie RNo one was there we called and they said they were open 7-2 but nobody there so we had to waste valuable time doing it on line
michael mNa
KEITH GProvide a pickup location with a staff onsite.
Dexter HI was charged for a appliance dolly that I was not with truck when I picked it up. I told lady I was talking to with u haul that night was told when I returned it it would be taken off. When I went tot return the truck the guy said he could not return money. So I called u haul explainied what happen was put on hold. She came back on was told supervisor didn’t answer. He would call me back. I still have not received a call.
TERESA CWhen I called to see if the trailer could be dropped off early, I was told yes, the office is open until 4 PM. We got there around 11 am and no one was around. I called the number and was told to just leave it, it would be fine. I never received a confirmation through email even though I was told I would.
Mark MDidn't see anyone just made the drop and put key in box
CHARLES FNo one was available when the truck was dropped off. we had to put the keys in the drop box
April GBetter Service & Better communications.
sarah jThe associate at by pass rentals was helpful , and inviting witch was great since hickman ky was were i moved to. i would recommend. this place to everyone who needs this service, and i definitely. will b giving him all my business.
Billy KI was unable to reach anyone to drop off the rental the night before it was due causing me to return the rental a couple hours late the next day resulting in an extra charge for the rental and there is no offset for the extra fuel in the tank.
Lori KA lot more water leaked into the trailer than could reasonably be expected.
LYMAN MAre trip was 700 miles plus. The airconditioner started giving me problems about half way. It would just stop running. The temp outside was pushing 98+. It was hot I told the guy in the uhaul place and he was like thanks. For the info
SALLY E