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BENNY W.
Customer Reviews for Byrds Mini Storage Baldwin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
Walter S.Overall good experience, the lady working was very polite and professional. This is the second time using this location in the last 5 years and if I need the vehicle/trailer ever again I will use it again.
Christopher W.Easy transaction. Everything worked out fine & hassle free.
Robert F.Well pleased with service.
David C.Great customer service. I will be a returning customer thank you.
Ryan C.Attendant was a very nice older lady, but had difficulty lifting and connecting trailer.
Timmy W.Sweet manager! Super helpful!
Kim F.Horrible experience. Will never use UHAUL again… rude customer service and we didn't get what we reserved and we were severely overcharged. We paid to get dollies and blankets but never received them and were still charged for them!! Had to go to two different locations to pick up because the first one didn't even have our truck!! What a joke of a company..
Tony W.Lafaye was such a pleasure to do business with
Leah K.No furniture mover or moving pads were provided. The truck was given to us with less than a quarter of a tank of gas in it. We couldn't even make it to our destination without filing up the tank. Did the 24 hour check in and had a difficult time with it. When an employee pulled in to the parking lot, we asked what time the office opened and his response was "whenever we feel like it". Terrible customer service.
Daniel R.Everything was good nice employee.
ANGELA L.Improve app
Dennis M.This was not my requested location and we had to call and negotiate and scramble to keep things on track for the following morning with the movers. I notice you do not ask these kinds of questions on your survey. Also the truck had an engine light On when we picked it up. Not cool. Last few times have been like this so I think we will be looking for an alternative to U-Haul for future.
Damon M.Great customer service I didnt get the ladies name but i rented a small car dolly on wednesday the 13 of October at 9am and the lady who took care of me was great!! Friendly,patient , knowledgeable and very helpful. A+ Thank you for your service
HERIBERTO C.Great experience and friendly people :)
KEITH M.Truck smells like cigarettes. Mud caked on floor boards. Box leaked on right side at wheel well. Many boxes fell apart
Donny D.It was a great experience. The lady was very nice and helpful. Truck was clean and ready!!!
GINGER B.Nice truck new truck
GINO D.Rented it for a Gainesville pick up and then uhaul changed me to this location 40 miles out of my way.
CHRIS B.It was a smooth and pleasant experience.
KENNETH M.Area clean well maintained and better than average. Friendly and helpful.
VIRGIL H.Excellent Customer service at Byrd's Mini storage
VICKIE M.Been years since had used uhaul, everything went great!!
Wendell S.Better communication and on time specialists on uhauls part
Dominique L.Great staff. Friendly and helpful.
SCOTT K.The lady who helped me was excellent. She insisted on helping me hook up the auto transport to my vehicle and it was drizzling. She didnt care and had a great attitude. Very good customer service!! A+
HERIBERTO C.Easy to deal with and great service.
Keith B.The lady working at this location is friendly and helpful. Great overall experience because of her.
Cynthia S.nothing. Nice people, clean truck, professional service. I will call this location again.
Marcie W.This truck had a severe exhaust leak. Not sure it had a muffler at all. Front end shook at hwy speed .
MICHAEL N.Pricing from one location to another is high in my opinion. I could have rent for half the price if pick up and return to same location
Raul A.First time renting a u-haul, and it could not have been any smoother, and every question I had was answered fully.
Keith H.The lady in the office was so nice so professional. I enjoyed talking with her.
Shiela P.The virtual check in was great. They went above and beyond for us.
Andrew P.They're the best. Wouldn't go anywhere else.
Tyson D.Put the right amount of gas on the paperwork so U-HAUL doesn't rip off customers who like me have been with them 45 years
Makenzie H.The only issue we had was finding the key. We were picking the truck up prior to the location opening for the day, but the instructions for picking up the key said to go inside and show the person at the desk a code (which we obviously couldn't do). We wound up having to call the location's after hours number for help, but we did get correct key pickup instructions and got on our way fairly quickly.
Ian D.Good and friendly people and service. No improvements
Josephine D.Great service. Fast and efficient.
Eric C.inside cab was filthy, inside cargo bay was dirty
robert G.Everything went well. U-Haul is very easy to do business with and the folks are great. Many thanks!
david R.Did not have equipment I ordered.
Raven W.The final paperwork was completed with no problems. The individual was courteous and friendly.
Jeffrey A.