The van we rented was filthy. Had not been washed for God knows how long. Tried to use the windshield fluid & wipers to clean the windows, but the wipers were old, work out & did not work. I had to use my own windex and paper towels to clean the windows. The inside was also dirty & had to take out the rubber liner & shake it out before loading my stuff. Also, I could not leave my car in their lot, and had to park on a vey dirty side street about 1/2 mile away. Other u-hauls state that there is no on-site parking, but this one did not. When I returned the van 5 hours later no one checked it over or cared to help me. The one rep, Waldo, took the keys & said that someone would check it back in within a day or two & we would get a final bill via email. I did get a final bill later that afternoon & I was charged for 2 days rental. I am fighting that issue. When I called the phone number several times there was no answer & no voicemail access. When I finally got thru I was told that I had to contact U-Haul via email to complain. I would have been better off renting from another location.
GEORGE R
Customer Reviews for CLS Automotive And Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
👌Exelent
GARNIK NVery helpful! Thank you!
JULIANA CIncredibly rude desk clerk. Tried to send me away and change my order to another pickup location.
Nicolo PGas tank was empty when picked up and I was charged to fill it up.
Adrian VThe place is pretty janky. They made me wait 15 minutes for someone to come back from somewhere with no explanation.
BRADLEY SThis location is a scam and charged me extra based on lies
Ashkan RRespect the estimate that is given please
David BVery satisfy thank you.
Peter oVery helpful service!
Douglas WI Had to search for the box with the car key, I was given the wrong code for the lock, the truck reeked of smoke smells and had trash in it as if someone was living in there. I couldn't get inside the truck until the next day at 12:10 am . Had to extend the trip for another day and was told by the representative there would be no charge b Only went 17 miles but was charged 94 and change. Was also told I would get 50$ compensation because of the uhaul guarentee but never got it . Will never use this company again. I demand to speak with manager about this.
Gabriel GIt's a minor point but a full tank of gas would be great.
Ed D