The whole situation was a disaster. The truck i was supposed to take was missing keys in the lock box. I was on the phone with a representative for 30-45 minutes.I couldn’t upload the appropriate pictures for check in. The movers switched the appointment time more than once so I had to switch my rental period more than once. The truck was barely above E, so in an effort to meet the movers on time I went home instead of getting gas and they came 45 minutes later than I was told. I had to pay them extra for time and a half. I was late returning the truck and completely wiped out and I have no idea why the bill was higher than astronaut suits. I took pictures when returning the truck as well.
Tracie P
Customer Reviews for CP Rentals at Hobbytown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Signing up online was an exhausting process. It literally took us 25 minutes to navigate all of the questions, many unnecessary asking if we needed additional services. This part could be improved.
James OThe tire was low and the fuel were low but I got charged anyways because I didn’t took a picture of my evidence. Don’t be like me. You see something took a picture of it!!
LAH L