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LINDA S
Customer Reviews for CS Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very polite
MARY EThe equipment was perfect. Shalom was fantastic and his kindness is appreciated.
LANCE SOnce I finally got to this location by Uber after being sent to 2 other locations first the service here was good and I was grateful to finally get a moving truck. The HUGE problem was I scheduled a truck pickup at 11037 Stranwood in Mission Hills, CA, when I had a friend stop me off i immediately got a text message telling me there was no truck available at this site. I was stranded so I called the 24 hour phone number provided and after talking to the agent I was disconnected so I called back and spoke to another agent who sent me to 12909 San Fernando Road where she said they were open and had a truck for me. When I arrived by Uber that cost me $16 the place was locked up and NOT open. Called U-Haul again and talked to another agent who put me on hold multiple times until I was redirected to 16601 Rinaldi so I spent another $16 on an Uber to that location where I was able to finally get a truck. I would really like to be refunded for my Uber expenses, and I feel I deserve a call from management regarding this horrible experience, plus I feel I should be refunded for the entire cost of my rental for the major inconvenience. Dale Pietrowski 818-426-0923
Dale PVery accommodating and customer oriented. Thank you very much!!!
mikhal gMake sure equipment is well maintained
Stephen DGreat service
Latfik Tgood customer service.
Raul RNoty
Ellen KOdd location and tough to enter. They forgot my dolly which would have made the move so much easier.
Lara B