Customer Reviews for Cabello Store
(U-Haul Neighborhood Dealer)

510 reviews

2302 Guadalupe St   Laredo, TX 78043
(W Of Hwy 83)

(956) 722-3934

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(956) 722-3934

2302 Guadalupe St
Laredo, TX 78043
(W Of Hwy 83)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

My gosh, y'all need to be more professional! I got a call for corporate in Corpus Christi saying my truck would not be available after all THE NIGHT BEFORE MY MOVE!!!! What? Thankfully, I called the actual store and they confirmed this was wrong. I still panicked so much though. The people at the store were nice though. The uhaul was very dirty. Also, the address is wrong everywhere, including your website. I would not rent here again, sorry.

Julian E. 
Rating:
4.0

Customer did not leave a comment.

Silverio G. 
Rating:
5.0

Awesome

JOSE P. 
Rating:
5.0

Every thing is correct nothing to say

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

isaac P. 
Rating:
5.0

Friendly and Excellent customer service

OSCAR N. 
Rating:
5.0

Customer did not leave a comment.

Brett anthony G. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G P. 
Rating:
5.0

Excelente service

Miguel Angel L. 
Rating:
4.0

Customer did not leave a comment.

MELANIE B. 
Rating:
1.0

Customer did not leave a comment.

Eli M. 
Rating:
5.0

Customer did not leave a comment.

Dalia C. 
Rating:
5.0

Customer did not leave a comment.

Ernestina L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
1.0

Include my furniture pads and dolly. I needed the dolly to carry heavy equipment.

David R. 
Rating:
1.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Mildred S. 
Rating:
3.0

Rental trailer was not available where I had reserved it. Had to go to another facility to pick it up, plus U-Haul didn't have the size a had reserved. Had to go with a smaller one which was not sufficient at all. However the U -Haul was clean and handled very well. I would like the opportunity to speak to someone in regards to these incidents. It just made my trip to lengthy and frustrating Thank you Allen (956) 286-6302

allen J. 
Rating:
5.0

A+ customer service. Clerk and workers very helpfull

Israel P. 
Rating:
4.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Great customer service highly recommended.

Cesar javier R. 
Rating:
3.0

Equipment was in rough shape when rented

john R. 
Rating:
5.0

Customer did not leave a comment.

JOCELYN M. 
Rating:
5.0

It was a great experience and with my son going to college here, will use them again if he decides to move apartments again.

David E. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Uriel S. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Cabello was very professional and they hooked up the trailer to my truck for me. Explained everything and very helpful.

BRYON Anderson A. 
Rating:
4.0

Customer did not leave a comment.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
5.0

Customer did not leave a comment.

Noemi G. 
Rating:
5.0

Great job good vibe

Jose Ventura O. 
Rating:
5.0

Thank You excellent service

JOSE L. 
Rating:
3.0

The requested equipment was not in the truck at the time of pick up. I had to enter the office and ask for the equipment. So it was not completely contactless.

William G. 
Rating:
5.0

Customer did not leave a comment.

Ramon S. 
Rating:
5.0

ensure that the wheel straps are tied down securely upon customer pick up.

JESUS L. 
Rating:
5.0

Customer did not leave a comment.

URIEL S. 
Rating:
5.0

Customer did not leave a comment.

Jose Gaudalupe R. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

Angel Delwin S. 
Rating:
5.0

Customer did not leave a comment.

urie S. 
Rating:
5.0

Customer did not leave a comment.

urie S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

ok

Jose O. 
Rating:
5.0

Customer did not leave a comment.

Dagoberto D. 
Rating:
5.0

Extremely friendly and professional staff.

tony A. 
Rating:
5.0

Customer did not leave a comment.

Edgar A I. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Juan Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Alfredo Carlos B. 
Rating:
5.0

Very helpful and accommodating. Would recommend to anyone.

Nathan Jack W. 
Rating:
5.0

I was very pleased with the service. The whole experience was a delight. Ive always used this location for that same reason "customer service".

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Mercurio JR M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

mario eugenio M. 
Rating:
5.0

everything was perfect excellent customer service fast and efficient.

JOCELYN M. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Great customer service

Lenord J. 
Rating:
3.0

Make sure tires are up to safety standards, not down to treadware indicators; also have blankets in store when booked

marcel K. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
3.0

I got double charged. I have called and did not get any satisfaction. They gave me a 800 number but know one answers

Jeff M. 
Rating:
5.0

Same great work

Homero S. 
Rating:
5.0

Great and friendly service. Always open.

Rogelio C. 
Rating:
5.0

If there would be anyway to leave some money with the over night crew to receive what's left of the deposit, it would be great.

marilynn victori P. 
Rating:
5.0

Customer did not leave a comment.

Sofia G. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Excellent service

Fernando C. 
Rating:
5.0

Everything was great no problems, friendly staff.

Sylvia D. 
Rating:
5.0

Customer did not leave a comment.

Patricio Alfonzo B. 
Rating:
2.0

The truck was dirty, it clearly has transmission problems. The truck felt like it was stuck on first and second gear.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

wee M. 
Rating:
3.0

Customer did not leave a comment.

Luis Armando F. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

Vicky G. 
Rating:
3.0

I went and there were kids walking around distracting the lady from doing her job. I was quoted $65 w insurance already added and ended up paying $88. No biggie. I tow the vehicle four hours away. Then deliver the dolly the next business day. After I drop it off and the location I was told to drop it off initially, my phone gets a notification stating that I broke my contract with U-Haul. I got a call and they verified that I did indeed drop it off. Bothered me a little. But still not a big deal. Now today 9/18/19 I'm getting an email saying I owe an additional $28.49. Those weren't the numbers I signed initially. I am expecting a call from u-haul to see if they collect that money from me. I have no time to call them since wait times tend to be too long. Now I look like the bad guy. When realistically I followed through with my contract. The employees need better training.

Angel L. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda C. 
Rating:
2.0

Me ofrecieron un camion de 10x15 x$ 29.99 y despues que no ..que no estaba en el sitema y me ofrecieron otro de 10x20 x 39.99 mas dinero ...... Lo rente a las 5:00pm y que lo entregara a las 8:00am Pero lo use solo 3 horas asi que lo rente las 5:00pm y lo entrege a las 8:00pm

cesar C. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

pedro V. 
Rating:
5.0

Customer did not leave a comment.

Cesar C. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
3.0

Lacking customer parking. Had to park on the street. Lots of unuse space on the back of the business, but too too far away.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
4.0

Remove the Rust where the trailer connects

Mauricio R. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Roger and entire staff knowledgeable and curtious...when I kneeded a van they were extremely helpful.

GARY M. 
Rating:
4.0

Customer did not leave a comment.

Adriana T. 
Rating:
3.0

Customer did not leave a comment.

THOMAS D. 
Rating:
2.0

I was sent here by Uhaul to pick up my replacement truck a 50 mile one way trip when my rental broke down. The location said they didn't have any trucks and that they had not received any information from Uhaul. I called Uhaul from there and waited for a long time the agent that I spoke to said that no one was answering at the location even though I was at the counter and could see the employees. I called Uhaul a second time and explained to the agent what happened the night before and that I was sent there for a replacement I had my cell phone on speaker so the employees could hear me and finally the agent spoke to them on my cellphone and not on their store phone to resolve the matter and I finally was able to get the replacement truck that they said they didn't have from their location. I don't think I will ever use Uhaul again or ever recommend them to anyone. On top of that I was being charged an extra $30 for mileage for a replacement truck that I had to drive 50 miles one way to get myself.

Armando G. 
Rating:
5.0

Great services

FRANCISCO P. 
Rating:
5.0

Excellent and fast customer service.

uvaldo Francisco P. 
Rating:
5.0

Everything good

martha L. 
Rating:
1.0

I was charged an extra day. The place does not have adequate space to drop off a 26ft with a transport trailer. I did not feel comfortable dropping off truck and transport sine it was in the middle of the street. I felt i was doing them a service of keeping the truck safe. I had finished and had the truck clean and gassed up Saturday when i went to drop off the truck there was no information noting a 24hr drop off and i could not find a place to park the truck as previous locations i been before.

Efrain C. 
Rating:
1.0

They cancel my reservation because i arrive 2 hours later.

IORAM A. 
Rating:
5.0

Thank you for great customer service

Severo G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top