The people at Caldwell's were friendly and helpful. couldn't ask for a better experience.
TERRY M
Customer Reviews for Cadwells Corner Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is great. Very through and helpful. Thank you
KEITH WFriendly, helpful staff. Experience was very good.
MARY HI’d just recommend maybe running the trucks around the block upon return to listen for any issues, as ours seemed to have a transmission issue (not 100% sure that’s what it was) but it definitely didn’t sound right.
Hannah KThere was a slight problem with the actual contract as I requested a drop-off in Harrah, OK but upon checking the paperwork, found that the listed drop-off location was in downtown Oklahoma City. Also, I requested an additional day when I picked up the trailer but it never made it onto the contract either. I saw the clerk add the extra day, but it didn't come out that way. Not sure what you can do to fix that, but I thought I would let you know about it. My overall experience with the U-Haul was just fine. I accomplished my move with no trouble.
THOMAS JAfter hrs return
JEFFREY RGreat people. Helpful. Strong cigarette smell in office though. But the people were great.
RYAN SCadwells does a great job with its U-Haul Fleet. The units are well maintained and the staff took care of me personally and quickly so I could be on my way.
LYMAN NFriendly efficient service!
Stacey COrdered a moving dolly and didn't have one on the truck.
Riehley JAgain, returned at least o no weed day earlier. There should be some form of credit
JERRY JThanks for being so flexible and assisting me with a trailer.
MICHAEL SHad trouble checking in with the app and needed to go in the location. Was helped but he was not friendly at all. Will not do business with this location again.
Barbara JI had requested a dolly and furniture mover, neither were in the truck when I picked it up although I was charged for them.
LAUREN RSuper easy and convenient
Lauren REverything was smooth and easy! No complaints.
MELISSA GJean is wonderful and very helpful.
RICKIE CLeft front tire issue on my trip. Tech said it was patched in correctly causing me a 2 1/2 hour delay.
MICHAEL WBack gate needs oil. Provide equipment's requested
Carrie RMake sure that if I selected to rent an appliance dolly that it makes it into the truck. I paid for one, and it was not in it.
MARK SFantastic and well maintained trailer. Everyone was nice and helpful
REX DVery fast and simple process/great customer service.
ALOYSIUS CNice people and helpful information on the eguipment. Will use them again.
ROBERT CVery smooth rental process! Friendly staff helped us check in and feel good about pulling the trailer.
Rachel SGreat equipment. Online ap great resource
RICKIE CBoxes are too expensive! Find a new Vendor Vanessa Linder-Rep. (463) 274-1240 https://teamtrg.com/ Please pass this along to a Supervisor.
DAVID DI use the U-Haul service every week to pick up stuff for my business. Since I am used to use the services and familiar how the system works that I did fill up the gas tank but still they charged me for the gas that was not acceptable.
BHARATBHAI GNothing needed. We worked with Doug. Two thumbs up.
JAMES SNothing
Marvin Sn/a. The process was flawless & time-efficient
JOSEPH LCaldwells came through for us when there was no one at Hines Bindery in Plainfield where we were supposed to get our trailer . From my understanding this was not the first time this has happened to people maybe they should not be a U haul dealer !!!
Cathy RListen to your customer’s requests. I spent more money than I wanted and was told because my pick up location was changed. I was then forced to do multiple trips instead of a one-way, pick up and drop off. I have asked for someone to contact me regarding this and still have not heard back.
DAVID MMy truck had a check engine light when I picked up. (I took photo). Upon reporting, I was told maintenance was done and fine to drive. Upon the trip 4 miles to where I was moving to and from, the truck quit running three times. Once in a round about, to which I sat for almost fifteen minutes and the engine finally turned over. The green oil light came on. It was jerking around while driving. When returned and reported, I was told they would take a look at it, and was still charged an additionally $28 something dollars. I was moving with my 6-year-old daughter in the truck. She was very scared and I honestly kind of was too. I was almost about to call when the last breakdown occurred but it restarted and we were just a couple miles from the location to return. Overall, an overwhelming experience for a task that was already overwhelming.
JONATHAN JJean was excellent. She was so helpful- something missing from most interactions. Very friendly and professional. I had a little trouble with the tire pressure indicator coming on. I noted this on the return.
RICKIE CNot the first time I’ve been there and both times they’ve done very well and would recommend them.
Everett LI am really satisfied with UHaul services.I was really convenient.
SADIA AWe were charged an extra day when we did not keep truck extra day. Also Plainfield, IN Uhaul called us to say we were supposed to return it there. I clearly picked Caldwells as my return location. No one ever said anything about returning to a different location. Communication breakdown somewhere.
Kenneth RProcess was quick. In and out. The guy at the desk was great.
LANCE GQuick and easy, no complications.
Jeremy ALocation and the guys were nice. However the truck was terrible. Loud flapping noise coming from cabin. The box had a hole which was making something flap noise. Truck smelt like it was over heating. Checked fluids and sure enough the coolant was almost non existent. Suspension was awful and shocks felt like every bump we went to a bounce house or something. Absolutely terrible ride. The worst u haul truck experience.
RIO HThe online portal/app is awful! It took me 45 minutes to try to return the thing before I gave up!
Valerie MHave used this location many times , definitely recommend, they know what they are doing
JAMES CI will never recommend uhaul to anyone, unless they just want boxes
LORI HThe gentleman (sorry didn’t get there names) that assisted me were great to work with.
RICHARD SAwesome 👌
Manuel RStaff was fantastic made pick up and drop off fun
WAYNE TIf Doug wasn’t there it would have been a total disaster. He stepped in and took care of everything. U-Haul gave our rental to someone else. Doug corrected the error and made sure our rental was perfect! He was awesome!!
Lori B