Beth was very business appropriate. I got a call the morning of my appointment and she stated that a customer didn't bring truck back to the facility. Beth gave me a discount and seemed truly caring that I was able to complete my move.
KEVIN M.
Customer Reviews for Cahokia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. In and out
Harry R.The trailer lights did not work due to the light connector on the trailer had a broken brown wire. Also the right tire tie down strap was cut and to short to be used to secure the vehicle.
Rocco R.I can't think of anything. My customer experience was wonderful and all was well. Thank you all so very much.
SHIRLEY S.Wasn't happy with check in.
Harry R.Excellent staff to work with! Here's an idea: make a dumpster available (for additional charge) where I could leave trash after the move.
Kim G.Excellent service, Good personal employee's
ROLANDO C.To have workers make sure the U-Haul are clean and in working order.
Paulette S.Very easy and affordable
harry R.The passenger windshield wipers did not work and it was raining for most of my drive.
Mark N.I like everything about the service except we had our uhaul cancelled on the day we were supposed to pick it up. They provided another one for the next day.
VICKIE G.Everything was perfect !
Richard W.Had problem with the gate after hours
Joe L.Get staff that actually cares about the service there providing and customers
Florence D.I usually love this location but due to social distancing they were very rude not only to me but to the other customers getting serviced as well. Once again getting a picture Identification did not work
Necole A.Just didn't like I had to stand outside and give someone my credit card
Herman S.Fast in and out. Great customer service. I highly recommend this location.
Andrea Z.Perfect service, very helpful and courteous.
Darnell S.Took a long time to checki equipment
Karen R.I was not able to receive via text message the contract to provide a picture of my id front and back.
Necole A.Inside of the uhaul was dirty had to sweep it out needs a good mop but I put blankets down to help not stain my furniture and beds. Other than that it was great...
Brittney C.My drop off place was 3 hours away from where I was moving to. There were 3 drop off places in the city that I moved to ( Big Lake, Mn.). Why did the u haul in Cahokia try to sent us 220 miles to Ada Feed in Ada,Mn. to drop this truck off???
Sadye P.N/a
Bernard B.From my experience everything is perfect
Jimmy W.The Uhaul leaked and ruined a mattress. Otherwise, the customer service was wonderful.
Brandon W.I didnt get the whole 24 hours but it was great.
DARRYL C.Everything was well done!!! The receptionist was excellent she did everything in a timely manner it took us no time we were in and out !! She was the Best!!
Donna F.Keep doing what you are doing.
Yvonne P.5 star all way round!! Excellent customer service.
Janis W.Continue liking your job, with a smile, and understanding, we're all human beings with different life styles, and situations. You'll never know when your conversation will help someone. Keep up the good work.
Vernice H.Your return customer service representative was rude and disrespectful to my wife who followed me to return the truck. My wife was waiting for me to pull up and instead of asking if she could help with something she walked up and start banging on the window saying get out of her driveway before she calls the police,before ever asking why she was there
Orlando R.I use the mobile check in it took a long time and I was charge twice because I first truck won't start up. The lady's at the uhaul place was nice but the mobile check in is horribly and you have to take pic before and after then it didn't take my CC. The location and staff are nice but the mobile check in is all bad
Clyde J.Beth was absolutely wonderful. Thanks
Tina R.Customer service i went to turn in my truck and the lady behind the counter had a attitude
Marjorie W.NEVER AGAIN!!! Its been 3days and u-haul is still taking money from my acct!!! I will never use u-haul again!! Penske for me! And Penske has never stolen from me!!
KINA R.Nothing.
Linda A.The truck was junk and dirty and the transmission would not shift properly resulting in higher fuel usage.
CHAD B.Very good customer service
Brenda H.Had to sweep out the truck had lots of dirt or something in it
Dena J.The representative was very helpful and showed a lot of patience handling my matter on a early Sunday morning. Thanks.
Ronald F.Nothing good service
James G.Clean the inside of the trucks.
Adrienne M.