Customer did not leave a comment.Lillie R.
Customer Reviews for Cahokia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Valerie S.
Customer did not leave a comment.Alexus C.
ALL THE TRUCKS ARE GIVEN TO CUSTOMERS WITH NO GAS OR NO WHERE NEAR THE FULL TANK LEVEL. I feel as though the trucks should at least be at the halfway point. I'm a current worker of Uhual at another location an this is unacceptable how unprofessional this location is. I highly encourage new management and new workers for this location!!Tiara F.
Pickup was good. Glad they had a trailer Jack to help me get the trailer connected. Really convenient to where I live.Dave B.
Customer did not leave a comment.April E.
Returned when location was closedToyce P.
Customer did not leave a comment.Aleshia V.
Needed to be a little more cleaner but it was good to go. Sales person need more professional.Andrew D.
Customer did not leave a comment.Jeremiah H.
Customer did not leave a comment.austin L.
Customer did not leave a comment.TaShaylla W.
Chris was very informative and professional. We will definitely go there again the next time we have a big haul.PATRICIA W.
Your staff is always helpful , knowledgeable, and very courteous !!!Tammie D.
Customer serviceHarry R.
Customer did not leave a comment.Maybelle T.
Customer did not leave a comment.AHMAD W.
Customer did not leave a comment.Chelsey N.
Make it more safer after hour to return equipment maybe give customer a gate code to enter the lot and make returns instead of outside in darkness.VINCE M.
I was charge for fuel when I should not have been. I returned the truck with the same amount of fuel as when I took it. I am upset by my charges.Charity H.
Customer did not leave a comment.JOSHUA C.
Place was close to me and people were very nice.John S.
It's was horrible, I rent it and paid my money got the key looked around it's was good. I opened the back, and roaches were everywhere omg I was very pissed off and my husband and children were scared to put they beds back their thinking it's bed bugs or bad roaches even inside the cab part.. I suppose to have it 2pm- 6pm but but I stay on the phone for 33 mins before I can even talk to someone and even then they said there's nothing they can do..😡😡 so my husband bought some bug spray and sweep but we didn't leave the U-Haul place til 3:20 it was horrible & I paid someone else to deliver our beds. I will pay someone to use thier truck before I ever rent from U-Haul again cause that was nasty as fuck, and I recorded once I opened itLatisha P.
Customer did not leave a comment.Joshua P.
Chris the sales guy was professional and helpful! Just a great guy.Christopher S.
Customer did not leave a comment.Duane H.
Very nice young lady made the drop off quick and easy.Ken V.
Customer did not leave a comment.Nicole S.
Very friendly and responsible agentsDavid W.
I was in and out so fast didn't noticeJimmie S.
Customer did not leave a comment.ANNETTE L.
That truck I had had a ignition key problem I told them about it when I returned it but other than that it was great I wish they're going out of state wasn't so expensive I think they need the prorate you know Special coupons or something but anyway I thank them it was greatArthur M.
Unit purchased was not thoroughly clean and prior to purchasing we were unaware that truck would contain very little gas prior to starting the journey which was a disappointment also a delay. However, on the bright side it was an easy pick up and drop off plus a convenient location and price adjustment so not all bad.Ashley B.
I didn't use for the entire 5 hrs I got it at 12:45pm an returned it by 3:15p.m..But it ran Excellent..Thank You so muchshontell R.
Customer service was great.Charles C.
Customer did not leave a comment.Duane E.
The location I originally booked did not stage the truck key. Luckily, I was able to speak to Larry. He took care of finding me a truck at a different location. I would not recommend the first location to anyone Larry made what would have been a terrible experience easier to deal withTIMOTHY H.
The truck was hard to steer. It needs an alignment.DARREN W.
The truck was old and definitely needs a alignment it was all over the placeALLEN L.
The ac didnt work. It was 94 degrees.Robert V.
Customer did not leave a comment.DANISE J.
Customer did not leave a comment.MIKEL B.
Customer did not leave a comment.REGINIA B.
The guy behind the desk tried to stuff me for my deposit keeping the majority for himself not know I did the math. I'm wondering how many times he has done this to cash paying customers.Sterling M.
I believe the vehicle should have had the snow removed, truck moved up front of the building, and not way in the back.EDWARD B.
Customer did not leave a comment.ARIEL W.
Nothing at all my visit as always was nothing short of excellent!!! My sales rep Chris was awesome!!!!!!CHRISTOPHER S.
Customer did not leave a comment.MAURICE J.
Customer did not leave a comment.TEMEKA L.
Drive the truck before it is rented. The only issue I had is the truck seemed like it needed some work. It could be just me and maybe that's how those trucks drive. The truck seemed like it didn't want to go at times when I pressed on the gas peddle. Maybe you could let the customer know how the truck drives, I.e., the truck is supposed to not go really fast after you stop at a light/stop sign.Nichelle E.
Customer did not leave a comment.Waylon P.
Your way of doing your online experience its was horrible, the pictures we have to do to confirm everything was very horrible!!!Kathryn D.
I don't have anything to recommend. It was very easy to go through the process on my phone. I will use this service again.Corey H.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.MICHAEL B.
Get a nicer worker. ZeeCAROL S.
Bad gas mileage.LATOSHA R.
Associate was rude and unfriendlyChristopher L.
Customer did not leave a comment.GILBERT D.
They lied on how much gas was in the truck. The Manger didn't give me a copy of the contract of the rental. The experience was wrong over all.CRYSTAL S.
Customer did not leave a comment.Joyce A.
Over the years I rented from u haul numerous times. In previous years the dealer would do the connection of the unit. Apparently that does not take place anymore, just a picture of the connection and that' in my opinion is unacceptable. I will rent from Home Depot who does help with the connection in the future.GERARD G.
Great service and storage unit.Harold W.
The utility dolly that I requested was not available at this location, although my on-line request made me believe that it was. The truck was clean and ready to go. The associate working was very pleasant. Overall I was very satisfied.RENEE B.
Great location. Clean, organized, professional, fast service.ELIZABETH C.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.TRAVON A.
Customer did not leave a comment.ARMAND K.
Do not allow a reservation for appliance dolly if the location does not have a appliance dolly.Willie A.
Need to do maintenance check on vehicles and assure there is fuel in vehicle. The air conditioner, didn't work and truck ran rough. Hard to get help when needed the mostJohn F.
When getting the vehicle I was told it was at a quarter of a tank and needed to be returned at the same. However when I started the vehicle it was much closer to an eighth.EMILEE M.
Customer did not leave a comment.MICHAEL K.
Location smart phone check-in didn't get signal at siteRAYMOND M.
Customer did not leave a comment.LATASHA H.
Nothing to my knowledgeSylvester W.
Customer did not leave a comment.Justice B.
Everything was great.DARREN W.
Zero customer serviceâ€¦ had to hookup trailer ourselves completelyâ€¦ zero assistance â€¦ rented appliance dollyâ€¦ guy said well your out of luck we don't have oneâ€¦ never communicated until we were there to pickupâ€¦ not friendly at allâ€¦ very poor customer experienceâ€¦ would never rent here againDavid V.
Customer did not leave a comment.ERICA W.
Initially Charged for a Dolly you didn't have and weren't able to provide- had to have the counter person take it off- then charged for gas when it was exactly where it wasnt initially. Over priced.HOLLY M.
Please make it clear to customers that they will not be able to pick up their rented U-Haul truck from the location they reserved it from. I was expected to drive an extra hour to pick up a truck that I had reserved from a location near my residence.Clayton J.
Customer did not leave a comment.Amber L.
Beth was very business appropriate. I got a call the morning of my appointment and she stated that a customer didn't bring truck back to the facility. Beth gave me a discount and seemed truly caring that I was able to complete my move.KEVIN M.
Excellent customer service. In and outHarry R.
The trailer lights did not work due to the light connector on the trailer had a broken brown wire. Also the right tire tie down strap was cut and to short to be used to secure the vehicle.Rocco R.
I can't think of anything. My customer experience was wonderful and all was well. Thank you all so very much.SHIRLEY S.
Wasn't happy with check in.Harry R.
Customer did not leave a comment.LATOSHA P.
Customer did not leave a comment.Lashonda S.
Customer did not leave a comment.Claudia G.
Customer did not leave a comment.RENEE G.
Excellent staff to work with! Here's an idea: make a dumpster available (for additional charge) where I could leave trash after the move.Kim G.
Customer did not leave a comment.RAYMUNDO R.
Customer did not leave a comment.Pam B.
Excellent service, Good personal employee'sROLANDO C.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Lorenzo J.