The ac didnt work. It was 94 degrees.
Robert V.
Customer Reviews for Cahokia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy behind the desk tried to stuff me for my deposit keeping the majority for himself not know I did the math. I'm wondering how many times he has done this to cash paying customers.
Sterling M.I believe the vehicle should have had the snow removed, truck moved up front of the building, and not way in the back.
EDWARD B.Nothing
MONTRELL W.Nothing at all my visit as always was nothing short of excellent!!! My sales rep Chris was awesome!!!!!!
CHRISTOPHER S.Drive the truck before it is rented. The only issue I had is the truck seemed like it needed some work. It could be just me and maybe that's how those trucks drive. The truck seemed like it didn't want to go at times when I pressed on the gas peddle. Maybe you could let the customer know how the truck drives, I.e., the truck is supposed to not go really fast after you stop at a light/stop sign.
Nichelle E.Your way of doing your online experience its was horrible, the pictures we have to do to confirm everything was very horrible!!!
Kathryn D.I don't have anything to recommend. It was very easy to go through the process on my phone. I will use this service again.
Corey H.Get a nicer worker. Zee
CAROL S.Bad gas mileage.
LATOSHA R.Associate was rude and unfriendly
Christopher L.They lied on how much gas was in the truck. The Manger didn't give me a copy of the contract of the rental. The experience was wrong over all.
CRYSTAL S.Over the years I rented from u haul numerous times. In previous years the dealer would do the connection of the unit. Apparently that does not take place anymore, just a picture of the connection and that' in my opinion is unacceptable. I will rent from Home Depot who does help with the connection in the future.
GERARD G.Great service and storage unit.
Harold W.The utility dolly that I requested was not available at this location, although my on-line request made me believe that it was. The truck was clean and ready to go. The associate working was very pleasant. Overall I was very satisfied.
RENEE B.Great location. Clean, organized, professional, fast service.
ELIZABETH C.Do not allow a reservation for appliance dolly if the location does not have a appliance dolly.
Willie A.Need to do maintenance check on vehicles and assure there is fuel in vehicle. The air conditioner, didn't work and truck ran rough. Hard to get help when needed the most
John F.When getting the vehicle I was told it was at a quarter of a tank and needed to be returned at the same. However when I started the vehicle it was much closer to an eighth.
EMILEE M.Location smart phone check-in didn't get signal at site
RAYMOND M.Nothing to my knowledge
Sylvester W.Everything was great.
DARREN W.Zero customer service… had to hookup trailer ourselves completely… zero assistance … rented appliance dolly… guy said well your out of luck we don't have one… never communicated until we were there to pickup… not friendly at all… very poor customer experience… would never rent here again
David V.Initially Charged for a Dolly you didn't have and weren't able to provide- had to have the counter person take it off- then charged for gas when it was exactly where it wasnt initially. Over priced.
HOLLY M.Please make it clear to customers that they will not be able to pick up their rented U-Haul truck from the location they reserved it from. I was expected to drive an extra hour to pick up a truck that I had reserved from a location near my residence.
Clayton J.Beth was very business appropriate. I got a call the morning of my appointment and she stated that a customer didn't bring truck back to the facility. Beth gave me a discount and seemed truly caring that I was able to complete my move.
KEVIN M.Excellent customer service. In and out
Harry R.The trailer lights did not work due to the light connector on the trailer had a broken brown wire. Also the right tire tie down strap was cut and to short to be used to secure the vehicle.
Rocco R.I can't think of anything. My customer experience was wonderful and all was well. Thank you all so very much.
SHIRLEY S.Wasn't happy with check in.
Harry R.Excellent staff to work with! Here's an idea: make a dumpster available (for additional charge) where I could leave trash after the move.
Kim G.Excellent service, Good personal employee's
ROLANDO C.To have workers make sure the U-Haul are clean and in working order.
Paulette S.Very easy and affordable
harry R.The passenger windshield wipers did not work and it was raining for most of my drive.
Mark N.I like everything about the service except we had our uhaul cancelled on the day we were supposed to pick it up. They provided another one for the next day.
VICKIE G.Everything was perfect !
Richard W.Had problem with the gate after hours
Joe L.Get staff that actually cares about the service there providing and customers
Florence D.I usually love this location but due to social distancing they were very rude not only to me but to the other customers getting serviced as well. Once again getting a picture Identification did not work
Necole A.Just didn't like I had to stand outside and give someone my credit card
Herman S.Fast in and out. Great customer service. I highly recommend this location.
Andrea Z.Perfect service, very helpful and courteous.
Darnell S.Took a long time to checki equipment
Karen R.I was not able to receive via text message the contract to provide a picture of my id front and back.
Necole A.Inside of the uhaul was dirty had to sweep it out needs a good mop but I put blankets down to help not stain my furniture and beds. Other than that it was great...
Brittney C.My drop off place was 3 hours away from where I was moving to. There were 3 drop off places in the city that I moved to ( Big Lake, Mn.). Why did the u haul in Cahokia try to sent us 220 miles to Ada Feed in Ada,Mn. to drop this truck off???
Sadye P.N/a
Bernard B.