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BEVERLY F
Customer Reviews for Cahokia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Having a full tank of gas Would be easier to return with gas Everything else was good
EDWARD BRemove the furniture blanket and dolley so the customer can have the room which is paid for and not risk paying for something if the seal is broken, you where asked if the item was needed when you reserve the equipment and said it was not needed
VINCE MI was not given any paperwork when I dropped off the equipment, and the next day I was contacted and told my equipment was not returned on time that morning. When I called it was easy to rectify, but it was concerning that they had not checked it in more than 24 hours later. The people working there were very nice.
Kimberly DWorker was very rude. People were coming in for storage units and he stop and waited on me. I had to stand there for 30 minutes. When I said something he said this is a storage business first and a truck rental last
DANIEL MMaybe
Isaac MWe received wonderful service! Thank You!💞
PAMELA MN/A
CLEON JEverything thing was perfect and simple don't change a thing
Toyce CCharge the card on file
Ernest SI have yet to recieve my refund for the deposit and everything else
JAMELE JI’ve had good experiences with them but this last one was not. I was over charged for gas, and someone else’s personal papers were inside it was not cleaned out.
LAMONICA SNothing
FLORETHIA CEverything was great. Got a truck right away and when I needed to add an extra day it was easy.
LESHI VThe guy working at this location was kind of rude when I was checking in for the truck. I am glad I will not have to use this facility again.
TODD BMy issue was with uhaul itself. My debit card was locked so, i picked up a prepaid visa card to book and pay for this rental. If your system does not allow customers to pay for the rental with a prepaid card then, it should allow you to book/reserve it with one either. Luckily I had extra cash on me.
Todd FThe staff at this location are great and knowledgeable but I think this location needs more parking space when you drop off the truck.
Angie MEverything went smoothly so I would just say keep up the good work.
Levesta JInvest in fixing the trucks so they drive better and run better when you’re driving.
sherrod gGood customer service and easy rental process
Dave RCome up with an easier way to return the Uhaul after hours.
Beverly TEvery thing I as good from the customer service and all
Tomika CN/A
melody rThe associate was very pleasant and helpful
Judy FGet better running trucks
Chanita SCustomer service was not good
Kema PI feel I was Over charged I only had the U haul for 5/6 hours
Noreen HALL THE TRUCKS ARE GIVEN TO CUSTOMERS WITH NO GAS OR NO WHERE NEAR THE FULL TANK LEVEL. I feel as though the trucks should at least be at the halfway point. I’m a current worker of Uhual at another location an this is unacceptable how unprofessional this location is. I highly encourage new management and new workers for this location!!
Tiara FPickup was good. Glad they had a trailer Jack to help me get the trailer connected. Really convenient to where I live.
Dave BReturned when location was closed
Toyce PNeeded to be a little more cleaner but it was good to go. Sales person need more professional.
Andrew DChris was very informative and professional. We will definitely go there again the next time we have a big haul.
PATRICIA WYour staff is always helpful , knowledgeable, and very courteous !!!
Tammie DCustomer service
Harry rMake it more safer after hour to return equipment maybe give customer a gate code to enter the lot and make returns instead of outside in darkness.
VINCE MI was charge for fuel when I should not have been. I returned the truck with the same amount of fuel as when I took it. I am upset by my charges.
Charity HPlace was close to me and people were very nice.
John SIt’s was horrible, I rent it and paid my money got the key looked around it’s was good. I opened the back, and roaches were everywhere omg I was very pissed off and my husband and children were scared to put they beds back their thinking it’s bed bugs or bad roaches even inside the cab part.. I suppose to have it 2pm- 6pm but but I stay on the phone for 33 mins before I can even talk to someone and even then they said there’s nothing they can do..😡😡 so my husband bought some bug spray and sweep but we didn’t leave the U-Haul place til 3:20 it was horrible & I paid someone else to deliver our beds. I will pay someone to use thier truck before I ever rent from U-Haul again cause that was nasty as fuck, and I recorded once I opened it
Latisha PChris the sales guy was professional and helpful! Just a great guy.
Christopher SVery nice young lady made the drop off quick and easy.
Ken VVery friendly and responsible agents
David WI was in and out so fast didn't notice
Jimmie SThat truck I had had a ignition key problem I told them about it when I returned it but other than that it was great I wish they're going out of state wasn't so expensive I think they need the prorate you know Special coupons or something but anyway I thank them it was great
Arthur MUnit purchased was not thoroughly clean and prior to purchasing we were unaware that truck would contain very little gas prior to starting the journey which was a disappointment also a delay. However, on the bright side it was an easy pick up and drop off plus a convenient location and price adjustment so not all bad.
Ashley BI didn’t use for the entire 5 hrs I got it at 12:45pm an returned it by 3:15p.m..But it ran Excellent..Thank You so much
shontell rCustomer service was great.
Charles CThe location I originally booked did not stage the truck key. Luckily, I was able to speak to Larry. He took care of finding me a truck at a different location. I would not recommend the first location to anyone Larry made what would have been a terrible experience easier to deal with
TIMOTHY HThe truck was hard to steer. It needs an alignment.
DARREN WThe truck was old and definitely needs a alignment it was all over the place
ALLEN LThe ac didnt work. It was 94 degrees.
Robert VThe guy behind the desk tried to stuff me for my deposit keeping the majority for himself not know I did the math. I'm wondering how many times he has done this to cash paying customers.
Sterling M