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DEBRA H
Customer Reviews for Calhouns Busy B's Boothtique
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice experience during a very hectic job of moving and the rates are very nice I will recommend uhaul to everyone thanks uhaul
CYNTHIA PNo because we didn’t get our deposit
MICHAEL HPick up was fine, a little bothered by having the $15 for SafeMove added without our realizing or consent when I had specifically requested not to have that added for our rental.
Mickey YVery friendly. Good location to reach local surface streets or the Interstate if you’re traveling further.
CLIFFORD SDarle mejor propaganda
IRAIDIS VVery nice,highly recommend
JOSHUA KThe staff at Busy B's are terrific!
TERESA RCustomer service was excellent from the beginning process all the way to the end of the process. I will recommend and I will surely use this location in the future
MEREDITH BThe Blankets I rented were dirty with grass and debris. The back of the truck was dirty also.
MARCUS GTruck box nasty and smelled bad windows wouldn’t roll up.
ROBERT BMobile app check-in and truck return was a NIGHTMARE. I'll never do that again. Absolute trash app and process.
Chris LThe lady that checked me in was polite & helpful. I dropped it off last night and then called in this morning to inform the location that I had returned it. The gentleman that I spoke to got right on it and it was a smooth transaction all the way around.
LANCE CI was charged for gas that was not in the truck at the time of pick up. I have talked to customer service, with picture proof of the gas and milage. Nothing has been done since and I've been charged even more money
Kathryn MVery nice folks and so easy to work with
Nancy WNo issues with drop off using the app.
Phil BService engine light on
Sarah BThe people at this location was very professional and knowledgeable about our transactions.
Charles HThis particular site was very unpleasant. No knowledge of how to hook up or the safety inspection. Literally had me take pictures for them.
Rebekah kNice people with great customer service
Tristan SThis location was a retail store and I would not have ever figured out the place was a U Haul place unless i received the email directing me to it. The people here were helpful here in letting me know my contract only allowed for 111 miles which was the reason for the additional charge. Neither of the pick up locations ever mentioned that.
neal bQuicker check out
Louise PHonestly, the staff was top notch and needs no improvement.
COLE LThe truck I got would not start, the key would not even turn in the ignition switch, unless you aggressively twisted the steering wheel back and forth. Apparently there was some issue with the locking mechanism in the steering wheel. The check engine light was on, which I did notify the person at the location, but was told they were aware of it. Of course this truck had 121k + miles on it. We had to leave it running the entire time we were using it because we were afraid we would not be able to get it started.
Teresa RThe manager was very helpful and friendly. The truck was very clean. I give 5 stars!
Thomas BThe location did not check in the truck from the previous days rental which delayed them being able to check the truck out to me. I was supposed to be able to use my phone to complete the process but due to the location failing to do their part I could not. I was delayed over an hour past my reservation time due to poorly trained and unorganized staff at this location.
Elizabeth AHad several calls an messages saying rental was late, was returned before drop off time ,
Kerry MI still got charged $78 even tho I was broked down for over an hour because the starter went out
Autumn MWas quoted one price but ended up with a higher price.
David NI had a very good experience... thank you!
Ronald SGreat, staff. I highly recomend.
Al FThe staff are the friendliest people, they were quick and very helpful
Rebecca STruck was dirty in the cab and the box. Great friendly location
Brian LWe dropped off truck after hours. No interaction with personnel and no problems with this drop off.
Laurie BDealer was extremely poor with customer service and ability to execute the contract. Could not find the truck as they were that fouled up. Waited 1 hour to get checked out, had 4 movers at $50 / hour doing nothing...... Very expensive
Allison MHad the equipment I needed at the time I needed it. Thank you! I will be back again.
Frank DThey asked me if I paid with a credit card because they didn't wish to check me in right then. After being told that as long as I returned the unit with a 1/4 tank of gas, which the dash indicator showed 1/4 tank of gas, I was then charged $47 for what might have been 2-4 gallons of gas. So I returned the unit thinking I had done what the lady at Bestway said to do only to get hit with a $47 surcharge. I should have known better than to trust the "we will check it in at our convenience spiel.
Kevin CThe staff is very friendly. I love the shop located inside the office. I found some good buys!!
Sharon Pfast and easy
Leonard MThe lady there was trying the best! Even though was almost time to close
JULIO AMore smiles 😄
Edward PThe lady who rented us tue uhaul was awesome
Elizabeth CI still haven’t gotten my $100 deposit back
Neil OThe equipment was not usable. I rented a set of hand trucks and had to drag the new refrigerator in and wh en I return them and told them about the hand truck they just laughed at it and didn't try to make it right.
DEARIL SThe staff at this location was exceptional and very friendly, No problems whatsoever. I would highly recommend this location to anyone, and will rent from them again in the future if ever needed.
David SThe team was great, they made the experience a pleasure
Jimmy MThe vehicle was full of dog hair or cat hair or some kind of animal hair I did tell the person they cleaned it a little bit still it was bad I was sneezing did not go back to this location went to Penske the next time it was that bad
Roberto AEasy pickup and quick
David ANo hand truck was available even though I had reserved one. Otherwise everything from check in to dropoff went very well.
Kevin CYou already spend $120 renting a truck and they only have half a tank of gas in it so you have to go and spend another $40-$50 to go fill it up to use it.
Kaleigh SThey are always so helpful even when everything seems to go wrong at other locations picking up a truck! They have been amazing!
Melanie L