Everything unprofessional and over chargedDerrisha M.
Customer Reviews for Camera Concepts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seth was extremely helpful with my recent rental. All round great experience, highly recommend.Michael E.
Vehicle was not clean, drink or coffee splashed all over console, when I went to return truck I mentioned it was not clean and they attempted to charge ME $25, outrageous! Also, every brake light came on next day as well as the check brake system warning, vehicle computer was reset by mechanic, this delay caused me to miss my window to unload that day . Roadside authorized the return for Sunday at no extra charge because Saturday woukd be the only day for me to off load the truck since vehicle broke down on Thursday. At Check out, I was charged for 5 days. System is not good when problems arise because this is a remote location. Vehicle interior filthy dirty, no window wash fluid and windscreen is filthy. I would not rent from this location again. Please correct my charges.David W.
I spent a hour trying to get access to the key please tell ppl that they have to register and go through all those steps to get access to the keyMatherine W.
Stop turning your customers into your employees. I don't want to spend an hour trying to find the location, check myself into a rental, call the 800 number to ask why it isn't giving me a locker pin code for the key, etc. I want to walk into a location and speak to a person that can help me as fast as possible so I can get on with my moving day. I will never rent here again.Kevin K.
Unacceptable that nothing works in your system for pick up and when calling nobody is able to help and I have to speak to 10 different people until I can find someone to assist. Put a lot of stress on my moving day. Would not recommend your company to anyone!!!! Your team needs training and leadership urgentlyAlfred S.
Pick up was aweful. Even with online check in I had to call because I wasn't provided instructions to get the lock box code. I waited an hour and a halfRachele H.
If it wasn't for the associate at that location I would be lost he save me so much stress and trouble cause of the Jacksonville Phillip highway location screw upNeigel E.
Do not change the pick up location, No one let me know about the new contract, No one knows what is going on, U-Haul canceled the contract, then I had new contract unknown to me, reinstated the original contract, cancelled again, U-Haul did not know I had the truck, did not know I returned the truck????Rocco L.
Customer did not leave a comment.Lawrence F.
Customer did not leave a comment.Kamal Kant G.
Give a courtesy callCortney B.