Customer Reviews for Camp Lane Self Storage
(U-Haul Neighborhood Dealer)

88 reviews

5411 Camp Ln   Amarillo, TX 79110

(806) 553-1923

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/17/2021: 12:30 pm - 3:30 pm

Services at this Location:

Contact Us

(806) 553-1923

5411 Camp Ln
Amarillo, TX 79110

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/17/2021: 12:30 pm - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Kendell P. 
Rating:
3.0

Customer did not leave a comment.

Brandt L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Wesley W.  |  Overall Experience 
Rating:
5.0

We got charged for one month $75 after we moved out. We were told there was a cleaning fee and we would get the difference back. We never did get that refund. You owe us a refund.

Shelly v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE S. 
Rating:
5.0

We were stood up by a moving company and Melanie saved the day for us. We picked a very clean truck up 30 minutes later and was able to complete our move. This was a great experience, I Highly recommend U-Haul on Camp Lane in Amarillo.

David B. 
Rating:
4.0

Customer did not leave a comment.

Jeannie T. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
4.0

Customer did not leave a comment.

PHIL F. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Customer did not leave a comment.

Trashauna O. 
Rating:
3.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Very nice lady who helped me.

ripal P. 
Rating:
3.0

Customer did not leave a comment.

darla W. 
Rating:
4.0

Customer did not leave a comment.

Dale E. 
Rating:
1.0

Facility was closed on the day we were supposed to sign for the storage locker and turn in our truck there. We had to make other arrangements for the contents of the truck and find another drop-off.

Judy s.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Edmond F. 
Rating:
4.0

Better signage to find office

Robert D. 
Rating:
4.0

Maybe a little more lighting but great place was our second time to rent there. Thank you!

Orlando V.  |  Overall Experience 
Rating:
4.0

Melanie is very friendly and a joy to work with!

Kalor W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
5.0

We picked one of the few days out of the year that it raised in Albuquerque to move. The 20 foot truck had a small leak. One piece of furniture was wet in one small place and a box and a few blankets were wet. We pointed out the leak to the Uhaul location. No damage for us. Otherwise the experience was excellent.

Randal J. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
2.0

Clean truck. Smelled like wet dog n freshner to coverup, ash tray full cab wasnt wiped down, no fluid in windshield wipers less than a quarter tank of gas.shopped combined with auto garage dirty smelly auto garage .i really thought i had called the main uhaul on western n i27..they are a few blocks apart..

BETH H. 
Rating:
1.0

Close this location. It is 1950s old gas station unorganized mess. Nothing has been cleaned for a long time. The person doing the paperwork etc did not seem to care.

ted S. 
Rating:
3.0

Customer did not leave a comment.

George R. 
Rating:
5.0

The personnel met me before I entered the location and unhooked the trailer. She checked the trailer in on her phone therefore I didn't go into the location.

THOMAS N. 
Rating:
5.0

First of all the location was great. The people were friendly and very helpful. When I plugged in the trailer I noticed that one of the tail lights was out. This was not the owners fault as she did not have the resources available to fix it, so I kindly took the trailer to the main uhaul location to have it repaired. The guy standing outside the main uhaul took out the rivets and looked at the light. You could tell when he was working on it that there was a short in the wiring, but nevertheless with some banging on it he “sorta” got it to work. He went to look for a light bulb to replace it, but he didn't have any. I looked over and saw that there were two of these tow Dolly's sitting on the side of the building and I figured that I would receive one of those as a replacement while they moved the other one in to get serviced, but I was wrong. Instead the guy said that if I really wanted to get it fixed then I could take it to the shop on the other side of town to see if they had what was needed to fix it. So I again drove this tow dolly around town illegally to get it looked at. When I arrived at the shop the guy looked at it and it was working. In my mind I figured that he would be like it might have a short so let me give you another and I'll work on this one, but he tugged on the electrical cord and said this happens all the time. At this point I was just ready to go because I had used up one hour of my 6 hour rental to try and fix their equipment. You would think with a company this big that they would have a way to better maintain their equipment so that there customers do not drive unsafely and illegally. Luckily for me I was driving during the day time and not at night when I would've been either pulled over or been a hazard on the road. I just want to reiterate that the rental location was great and I would highly referred them to a friend. As for the company itself I am disgusted with the mismanagement of the maintenance of their vehicles.

Kale F. 
Rating:
5.0

great place

MELANIE S. 
Rating:
5.0

Don't know if the cust Serv rep on phone changed the charges her and I discussed but I've been charged approx $100 more than I should have. Don't think it was lo cation faukt. Have spoke to Uhaul cust Serb since to file a claim. Not happy at all.

Simon W. 
Rating:
5.0

Great service

Lance B. 
Rating:
3.0

Truck needed front end alignment and the dome lights and cargo lights did not work did not find out until on the trip

NELSON N. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
5.0

Nice lady here!

Mike L. 
Rating:
1.0

Had so much difficulty locating a trailer. Had to bring the vehicle to the facility before I could rent a trailer so the larger one I needed was no longer available by the time I could get there. The trailer I got had a extention that lifted it to the point that the ground clearance in the rear was 4 inches!!! WORST EXPERIENCE EVER!!

debra V. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
3.0

Customer did not leave a comment.

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

darla C. 
Rating:
4.0

Customer did not leave a comment.

Dan E. 
Rating:
3.0

THE GUY THAT HELP HUCK UP THE TRAILER DIDNT TIGHTEN THE HITCH UP ON THE TRAILER AND WHEN I GOT HOME AND DROVE THE VEHICLE THAT I WAS MOVING TRAILER HITCH CAME OFF RAISED UP AND RIPE A 6 TO 8 INCH PLACE ON MY TAILGATE. NOT SURE ON REPAIR COST YET BUT SURE IT GOING TO BE MORE THAN COST OF TRAILER RENTAL. PLAN TO GET ESTIMATE ON REPAIRS TODAY.

Darrell H. 
Rating:
5.0

Nothing to be improved upon. Very friendly, easy to find and excellent customer service.

Tyler B. 
Rating:
2.0

Customer did not leave a comment.

rob F. 
Rating:
5.0

Customer did not leave a comment.

Tricia H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Great customer service. Quick and easy.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

Great job!

dean S. 
Rating:
5.0

Great job!

dean S. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Brad C. 
Rating:
4.0

Customer did not leave a comment.

diana L. 
Rating:
5.0

Customer did not leave a comment.

BRANDON E. 
Rating:
1.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Awesome fast and very kind will rent from them next time I need a truck

LARRY L. 
Rating:
4.0

all was well

LYDON G. 
Rating:
3.0

Customer did not leave a comment.

BILLY A. 
Rating:
5.0

Customer did not leave a comment.

BALDOMERO P. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
3.0

N/A

DON H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Always get great service from this location. Great staff and will recommend

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

KEN N. 
Rating:
4.0

Ver good experience in and out.

Greg G. 
Rating:
1.0

They couldn't get the lights working on the trailer so I had to go to the U-Haul on Western Street and those people were awesome!! Wish I had rented from them instead, and will go back if I need to do this again!

cynthia T. 
Rating:
5.0

Very friendly and helpful.

james S. 
Rating:
3.0

My flight was cancelled called agent and they reserved it for the next day. I was not notified that the truck was at another location. When I arrived the store was closed and it was snowing. I called the number of the owner and he came to the office and we finally located the truck on the other side of town. Took a cab to the location needless to say I was very upset and cold. I was enroute from los angeles to Amarillo when the location of the truck was changed. Thank you UHAUL

PEDRO S. 
Rating:
5.0

Extremely helpful staff, wonderful experience

RODNEY A. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

SAM P. 
Rating:
3.0

Customer did not leave a comment.

BRANDON T. 
Rating:
2.0

Facility was very dusty. We had to wait for initial employee for over 5 min. Then another 15-20 for person to arrive to examine and check in equipment. It was suggested we drop off equipment and a receipt would be emailed if we didn't want to wait for person to check us in. This was very shady. We would have no recourse in the event equipment was damaged after our departure. I would not recommend this location to anyone.

CYNTHIA K. 
Rating:
5.0

Customer did not leave a comment.

VENKATA V. 
Rating:
3.0

Customer did not leave a comment.

LOGAN W. 
Rating:
3.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
3.0

Customer did not leave a comment.

VELMA W. 
Rating:
3.0

Customer did not leave a comment.

PAUL N. 
Rating:
3.0

Customer did not leave a comment.

MO H. 
Rating:
5.0

My daughter had a great experience when she turned in the truck. The people there very polite and helpful. One of the employees gave my daughter a ride back to her house since she had no return transportation. A-one customer service.

FREDERICK T. 
Rating:
4.0

Customer did not leave a comment.

Mack L. 
Rating:
4.0

Customer did not leave a comment.

chris C. 
No reviews have been submitted for this location.

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