Customer Reviews for Campbell Variety
(U-Haul Neighborhood Dealer)

220 reviews

1721 University Ave W   Windsor, ON N9B1C5

(226) 315-1908

Location Hours

  • Mon-Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(226) 315-1908

1721 University Ave W
Windsor, ON N9B1C5

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The U-Haul work is only part of the counter person's job. They run a variety store, photocopy service and U-Haul rentals- quite a lot for a single person, so wait times can be long. The guys at both the beginning rental and the return kept their cools and did everything at once. Well done, but perhaps another employee is needed at busy times

Donna B. 
Rating:
1.0

They overcharged me an extra 100 bucks for unhaul's screw up

sachin S. 
Rating:
4.0

Customer did not leave a comment.

Gerry A. 
Rating:
5.0

Customer did not leave a comment.

Darshan rajendra O. 
Rating:
5.0

They are very helpful and well behaved.

Md C. 
Rating:
3.0

Online check-in takes far too long.

James D. 
Rating:
5.0

The young man at the desk was very professional and knowledgeable. Definitely recommend this location and service.

Philp C. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Irfan G. 
Rating:
3.0

1st location reservation did not have a truck and waited for 20 minutes on hold to get assistance, sent us to another location and we got our truck, thanks

Tammy C. 
Rating:
5.0

Uhaul's the best.

Imran K. 
Rating:
5.0

Easy drop off

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

SRI RAM PRASAD M. 
Rating:
5.0

The gentleman was very helpful and friendly! Made my experience a wonderful one

bartley G. 
Rating:
5.0

Everything was good!

darshil C. 
Rating:
1.0

Get new trucks

Kanwar S. 
Rating:
1.0

Customer did not leave a comment.

Chandra A. 
Rating:
4.0

It is a convenience store for uhaul drop off.

Loris D. 
Rating:
5.0

Customer did not leave a comment.

LUCASPATRICK M. 
Rating:
5.0

Really great customer service and efficient. The gentleman at the desk went above and beyond for my move. Thank you!

Morgan B. 
Rating:
5.0

More cleaning to make it perfect

ANUPAMA B. 
Rating:
1.0

The driver cabin was very dirty and stinking from bad odor. Air conditioner wasnt working well either. Specifically with COVID-19, the truck should be cleaned. This is very disappointing.

Chintan P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Highly recommend this location

LUCASPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Philippe G. 
Rating:
1.0

We were charged for "EZ fuel sales" despite having the gas be the exact same level we got it at. There was no explanation of the charges or anything. Very unpleasant experience.

ANNIE A. 
Rating:
5.0

Customer did not leave a comment.

Philippe G. 
Rating:
5.0

Customer did not leave a comment.

Sam Easwar S. 
Rating:
5.0

Customer did not leave a comment.

AMY F. 
Rating:
5.0

Ok

Mladen N. 
Rating:
5.0

Nothing

Joe D. 
Rating:
1.0

Customer did not leave a comment.

SAEED A. 
Rating:
3.0

My uhaul had it's wipers not working and it was raining. When fault is on their side they asked me to go to else place which is far. Also i had to switch in between which costed me an hour. Overall this time it was a very bad experience this time

Karthik K. 
Rating:
5.0

Customer did not leave a comment.

LUCASPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

LUCASPATRICK M. 
Rating:
5.0

Great customer service! Highly recommended

LUCASPATRICK M. 
Rating:
5.0

Everything was good. Were able to leave with the van within 10 minutes.

betty L. 
Rating:
3.0

The truck was hard to drive seems like it needs alignment, gas was almost empty.

CHONE X. 
Rating:
1.0

Vehicle was dirty. Dried Mud everywhere, papers, juice boxes, garbage all over the floor, etc. Told the clerk and he didn't do anything about it or discount my bill. There was no smaller vehicle there so I had to pay .69 instead of .49 for the van I needed. I didn't have time to go anywhere else to see if other stores had one. I had a long trip so the cost was 70.00 before the rental cost plus tax and gas. Over $116.00 for truck and movers at 75 almost $200 to move two small loveseats which told only 2hrs. Terrible, terrible mistake renting an uhaul.

Jeanette P. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
3.0

Customer did not leave a comment.

Sandi J. 
Rating:
5.0

The rental staff were excellent and friendly. They may want to tell renters that the tow/haul mode has to be proactively disengaged each time the truck is started. There is a sticker with instructions but a reminder would be good.

Todd H. 
Rating:
1.0

was not clean at all when I picked it up, Took me 45 mins dealing with individual at Campbell variety to finally get the keys, The gas gauge was way lower then what it had on record or said I started with, I was ripped off, and also charged twice for taxes, over all worst experience I could had, will not be giving Uhaul any future business

Travis D. 
Rating:
5.0

Customer did not leave a comment.

manjinder S. 
Rating:
5.0

Customer did not leave a comment.

Aditya Nagendra G. 
Rating:
4.0

Under present COVID situation, it's important equipment is sanitized after return (Handles, steering wheel, radio buttons etc) Have sign placed on steering wheel, truck sanitized. This should provide confidence to customer This is for all Uhal locations not specific to this location alone.

runiper B. 
Rating:
5.0

Customer did not leave a comment.

Yusiph A. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Easy and friendly service.

Betty D. 
Rating:
3.0

The uhaul was leaking gas or oil. I took photos and called to explain PRIOR to my move. The whole drive the interior smelled of burnt oil for the duration of my trip. I also rented 24 blankets and a dolly. I didn't even use the blankets.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

divyesh K. 
Rating:
5.0

Customer did not leave a comment.

COLTON K. 
Rating:
4.0

The pick up process was a little hectic and a headache. The truck was a little messy but nothing bad. the pricing is awesome and drop off was super easy.

Jason O. 
Rating:
5.0

I would have preferred to rent a cube van, but was told these are no longer available at my nearest U-Haul affiliate (Campbell Variety). I would appreciate if the option to rent the vans was reinstated at this location. Thank You! -Jonathan

jonathan C. 
Rating:
5.0

Customer did not leave a comment.

isteevan M. 
Rating:
3.0

the trunk was not cleaned.

Ehsan S. 
Rating:
5.0

The whole process was quick and easy. Excellent service.

Greg L. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
3.0

Only complaint I have would be I rented it online for 730 I got there the guy opening the store was a little bit late and was not happy that I came that early he said he would suggest that I would've came at 8 o'clock so maybe the website should be changed till 8 o'clock and not give me the option of 730

Susan O. 
Rating:
5.0

Customer did not leave a comment.

Mohammad G. 
Rating:
5.0

It experience was amazing and good, I completed my work with the help U-Haul. So thank you so much.

viraj R. 
Rating:
5.0

Good

yishan W. 
Rating:
5.0

Very easy to check-in online, and the service I received at the pick-up location was excellent. The store clerk was very welcoming and addressed my initial concerns immediately. I will absolutely rent from this location again given how convenient the process was and how courteous the store clerk was.

Katie W. 
Rating:
1.0

I use for only 2 miles and 15 mint only and they charged me 48 dollars that is vary bad

jagchanan S. 
Rating:
5.0

Customer did not leave a comment.

Alen T. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Truck was in good condition. Helpful staff

Saurin P. 
Rating:
5.0

Customer did not leave a comment.

reeves A. 
Rating:
3.0

Customer did not leave a comment.

Tianshu L. 
Rating:
3.0

Double check the gas level before driving away. They mark it above actual level level so every customer pays more for gas than how much used.

Soumitra B. 
Rating:
5.0

Customer did not leave a comment.

Grant M. 
Rating:
2.0

I over filled it on gas because the gauge wouldn't read correctly spent money I didn't have

TARA DAWN S. 
Rating:
5.0

Customer did not leave a comment.

tapinder D. 
Rating:
5.0

Customer did not leave a comment.

ALEN A. 
Rating:
1.0

I was charged extra for fuel I got at full tank and I returned at full I have photo before and after and then also I was charged 9 dollars extra not fair would not take uhaul again I will take some different service

ankit M. 
Rating:
5.0

Customer did not leave a comment.

divyang D. 
Rating:
5.0

Nothing that I can think of.truck was in excellent condition. The store clerk was friendly and checked over the truck before he handed over the keys.im very satisfied. I would use this company again if I ever needed...

Robert M. 
Rating:
5.0

Allen was great and friendly .it was the complete experience one could ask for.Thank you guys and great job keep it up.we been many places to rent a u-haul but Allen was great and made our experience great with it. Thanks again

ronak P. 
Rating:
5.0

professional and friendly

Sherry R. 
Rating:
5.0

i have always rented at this location but this time the truck was dirty on inside the front right tire light was in to put air in it the service engine light was in made for a in easy moving night customer service was good truck was horrible not worth the money

Susan O. 
Rating:
2.0

The truck wasn't clean so I had to sweep it. When I started loading I noticed that the ramp could not be engaged properly. It was stuck inside and was completely useless to me the entire time. When I called the location to let them know that I had not damaged the ramp, I was offered a replacement truck. Unfortunately I had no time to go back and feel like it should have been checked prior to my renting it.

Fadi F. 
Rating:
5.0

The customer service was very good. He was happy and friendly. The check in was easy because he was very sufficient.

Karen B. 
Rating:
1.0

I booked at 15 foot truck a month before however when I got to the store on the day of my reservation they said the truck was not available and the only thing that was available was a 10-foot truck. I made the reservation for the 15-foot truck a month ago as well as hired the people I needed for moving, but nobody called or emailed me to inform me that the truck was not available. Due to this I had to make multiple trips for the move as well as pay extra for the moving guys that I hired. This was a terrible experience and in the future I believe customers would appreciate if they were made aware that your reservation cannot be fulfilled for whatever reason. I would appreciate a call back regarding this issue since they caused a large delay in my move as well as had an extra financial impact.

Gurpreet M. 
Rating:
5.0

Fantastic experience! Surprisingly cheap. Very impressed.

Christie R. 
Rating:
4.0

Try to improve cleanliness

RAJ K. 
Rating:
5.0

Customer did not leave a comment.

yingran L. 
Rating:
3.0

My reservation was for 7am, the staff member at the location claimed they were unable to login/give me my equipment until 8am. He did manage to get it working at about 745

Meris J. 
Rating:
1.0

All locations should be equipped with dolly cart or send a notification to let customer know there is not one available.

Joanne O. 
Rating:
4.0

Customer did not leave a comment.

xun J. 
Rating:
5.0

Everything went smoothly with UHaul!

christopher P. 
Rating:
5.0

the rate is very expensive

jagdeep S. 
Rating:
5.0

Customer did not leave a comment.

NADER S. 
Rating:
1.0

Customer did not leave a comment.

Joseph O. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

We went to pick up the uHaul and the battery was dead - used our personal vehicle to jump the truck. Reported the matter to the store agent - he came out as well prior to okaying us to jump the truck as this was the last one on the lot and we sorta needed it. Appears the dome light in the cargo compartment as well as the cab were left on killing the battery. As well the passenger rear backup light was dead - this was told to the store agent upon return. He was extremely nice and we were given a discount to rent the truck. Further more the truck claims studio or one bedroom apt moves - that is false I actually should have rented the next truck up - Thank you for your time

Diane B. 
Rating:
2.0

Customer did not leave a comment.

alisia E. 
Rating:
3.0

The truck was filled with the water. Do not know if the truck had any water leaks through the sides or the top from rain.A dolly was kept in the truck. I had to request to remove as did not want to rent it, otherwise they might have charged me for renting that equipment as well. When they came to remove it they saw the water inside the truck, but did not clean up before I picked up the truck.This water damaged my bed and other items stored/transported inside the truck. Upon return there were still some water was left. They insisted that I should clean up the water. I told them that I have insurance and have my stuff damaged from the water which was given to me without cleaning and do not know if there a water leak. But they said they do not know how to process the claim for damage. Very poor service never expect anything like this in a country like Canada.

cyril P. 
Rating:
5.0

Friendly, easy to use

Kimberly T. 
Rating:
4.0

Very friendly and cooperative staff. I will recommend this location to all my friends.

Nadeem M. 
No reviews have been submitted for this location.

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