Customer Reviews for Campionis True Value
(U-Haul Neighborhood Dealer)

172 reviews

104 N Stephenson Ave   Iron Mountain, MI 49801

(906) 776-9088

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(906) 776-9088

104 N Stephenson Ave
Iron Mountain, MI 49801

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
2.0

It took almost 3 hours before I could even rent it because I went there Saturday at 12 and didn't get back to where I was supposed to until 3 and then when I did get the trailer all done I couldn't even take it that night because the lights weren't working so I had to have a friend fix it so they would work and then I had to get the trailer the next day

cheyenne F. 
Rating:
2.0

The return was a goat rope. Evidently someone at UHaul thinks I can check in a trailer on my cell phone. THINK AGAIN. I don't have my password memorized. I don't know how to take and load photos. I don't know why UHAUL cannot send the info on trailers to the place I am to return them so I can just drop it off like I do with truck keys. It took 45 minutes of creating passwords, wondering why anyone would think I did not return it clean and put a $15 charge on there. I cleaned it before I turned it in. The location was not the problem. UHaul and their programs are the problem.

MJeanne Y. 
Rating:
1.0

Drove 20 miles and was charged for 5+ gallons of gas at 6.00. Not only did I put gas in unit but the unit was given to me with less than 1/2 tank I filled to 1/2 as instructed then gharged for more gas after I dropped it off. Feeling a bit used!

Gerald B. 
Rating:
1.0

Shannon was very disrespectful to an employee named Polly when Polly was the only person trying to help me. Granted nobody knew how to give me the 15 foot uhaul truck I pre registered for Polly was exceptional in her customer service skills. It shouldn't have taken an hour and 40 mins to get a uhaul truck I pre registered for. Also, I paid for an appliance dolly and they did not give me that. They gave me a utility dolly. So i paid more for the dolly essentially. They also double charged me for the uhaul truck. I want to be reimbursed what is owed to me and I would hope tru value camponi gets rid of Shannon because she was swearing, and all over the place. Shannon couldn't focus and to be honest she acted as though she was on drugs. Thank you Polly for trying to help me and taking that time to learn how to do it. I'm terribly sorry to Polly for that employee strictly bullying her and being an awful co worker towards her. I have two other witnesses of these acts against Polly and we're all dissatisfied with this service.

Samantha K. 
Rating:
3.0

Perhaps the employee was new. Didn't seem familiar with process

Kathy M. 
Rating:
2.0

Person who was supposed to check the truck out didn't notice all the padding left in the truck from previous customer and I was charged for it, I was also charged for 2 appliance dolly's and a regular dolly which I had only order 1 appliance dolly out of the bunch but forgot to take it with me and by the time I realized it I was too far to go back and get it. Would give 5 stars on everything if that is settled.

Sarah E. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Nothing, everything was good

Thomas G. 
Rating:
5.0

The lady seemed confused about how some policies were, but other than that it was a great experience

ASHLY N. 
Rating:
3.0

Customer did not leave a comment.

THOMAS DAVID S. 
Rating:
3.0

The computer didn't work and the contract wouldn't print. It had to be emailed. There wasn't a close drop off point listed so they sent me with no drop off appointment. The trailer brakes locked up twice, but there were no other trailers available. After driving for about 10 minutes the brake worked better

ERICK F. 
Rating:
5.0

Customer did not leave a comment.

Vincent H. 
Rating:
3.0

I got quoted one price online then my bill was 25 dollars more then my quoted price

ZACHERY W. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL JAMES B. 
Rating:
5.0

Put tongue jack on trailers. It is almost impossible to unhitch without help.

MARK MITCHELL T. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
1.0

Was told one price of 29.95 per day and was charged 272.42 for two days.very unhappy and will not use company again

HAYWARD S. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON L. 
Rating:
5.0

Very friendly.!

MATTHEW L. 
Rating:
5.0

Everything went smoothly.

Kevin P. 
Rating:
4.0

my first time to use car dolly from Iron mountain. good service and help hooking up .

WILLIS LEROY W. 
Rating:
3.0

Employee at pick-up did not know enough basic information to go over the truck and how to drive it. The windshield was filthy and even the gas station squeegee didn't help. The windshield wipers were shot. When I asked how to lock the back the person told me there was no way to lock a haul, just back it up to a wall.

kate L. 
Rating:
5.0

The man checking me out said I might be getting some money back because I return the trailer the same day.

George G. 
Rating:
5.0

N/A

LEANA JEAN L. 
Rating:
5.0

The U-Haul representatives at the True Value in Iron Mountain, MI went above and beyond in helping me with preparing the vehicle to go.

Maria S. 
Rating:
1.0

Make sure the u-haul computers work! We waited a very long time, received no paper work because computer was not working and had to do this over the phone.

JANET G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ALAN F. 
Rating:
5.0

Really dirty on the outside, lots of dead bugs. Cab was clean though. I did have a coupon for a free rental and it went through on the website but was still charged the full amount on pick up, I needed the truck that day and at that time so finding out what happened at the time wasn't going to happen.

Garrett B. 
Rating:
3.0

I rented a 20 ft unit, but it was only 15 ft long. It was stressful because some tall shelves had to be laid sides ways, and I couldn't fit everything, but I got the big things. I didn't have time to call or change trucks once we realized this.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
4.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Travis E. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Everything was excellent with the truck and service. My only comment was that this location did not carry packing boxes and I had to look elsewhere for them. Just an inconvenience and not a complaint. Young man who helped me was very helpful and courteous.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

MICHAELALAN F. 
Rating:
5.0

Nothing, it was a great experience!

LINDA S. 
Rating:
5.0

Great experience overall, quick and efficient

Joe M. 
Rating:
5.0

I love our iron mountain true value. Great people and great service. It feels like family there!! :)

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

Alexandra H. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Very easy drop off

Brad F. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
5.0

Nice gentlemen there!

bj B. 
Rating:
5.0

Dropped the uhaul off, locked the doors and put the key in the box.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Beth L. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Wonderful experience. We desperately needed to save money and still move our things. Your service met our needs! Thanks

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

Pat L. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Condition pics where not up to date. Bumper cover was falling off zip tied on before I took it. A repair was done on side before recent condition pics on contract.

James K. 
Rating:
5.0

Customer did not leave a comment.

jessie Q. 
Rating:
5.0

Great job

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
2.0

Charged for triple the mileage that was used.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
4.0

limited parking space to maneuver trailer

gene P. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

This was my third or fourth time renting in 6 months. Always a great experience.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Very good customer service he knew what he was doing. The truck was their when I needed it with no problems. Thanks

gary C. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

brenda B. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Jill was excellent

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

curtis R. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

The entire rental Was Handled extremely well. Great friendly and nice people both with my Uhaul reservation questions and the pick up and drop off locations. Sorry but you could not have done better. Thanks for everything

Carl G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Susan L. 
Rating:
4.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

jon E. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Doreen Z. 
Rating:
3.0

No one was there to help hook it up. The hitch is very heavy it took my husband and I both to lift the hitch. Would have been nice to have had some help. Also the check in was totally different than the weekend before. She wanted a truck plate number but didn't want to wait for me to go out and get the number, so she made one up.? Now what would have happened if we had gotten in an accident????

Paula N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

The people that helped us were very nice, informative, and helped us out, this is the first time we have rented a u-haul. All went well from the reserving, the pick up, and the the returning of the trailer.

Paula N. 
Rating:
4.0

Customer did not leave a comment.

jared A. 
Rating:
5.0

I never received confirmation of the drop off. The guy I dropped it off to in iron mountain Just its done via email and you'll get notice. All I received was a receipt, so I'm guessing that's my verification of return?

mark A. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
4.0

Customer did not leave a comment.

JODY C. 
No reviews have been submitted for this location.

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