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Customer Reviews for C&B Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This wasn’t even the same town where I had originally reserved my trailer, but they were helpful
REBECCA RVery helpful
GRACIE PPoorly designed facility, muddy, with no turn room. Had to back out after hook up. Staff hours not maintained. Sat for almost an hour to return, ended up self-returned with strangers help. Avoid this one.
PENELOPE Nreturned after hours so didn't deal with personnel
CHRISTOPHER BLocation was fine. Lock on lockbox was tricky. Not happy at all that Uhaul changed my pickup location. Reservation is a reservation and it should have been on uhaul to have the vehicle at my pickup location, not on me to drive to another town to pick it up. Vehicle cargo area was NOT clean and I did a remote checkout, so my only recourse was to return it far more clean than when I picked it up. Truck worked fine, but plenty of annoyances on this rental ...
Luther SDon’t know were it went it was picked up by a service gentle
FRED WSignage for the actual building to where to put the keys in a dropbox or not very obvious at all as well as this signed for the U-Haul building itself! The parking was very sporadic and had to put it somewhere else when I dropped it off then where I picked it up. They were closed yesterday, Friday the 29th the day after Thanksgiving, which was not very helpful to me. But I got a great deal on mine plus I was able to use the app which was not very easy because of the location. We are in St James Missouri. had to take multiple pictures over and over and our connection with the 5G is not the greatest out here. It was 25° with 20 mile an hour winds my hands are freezing trying to get the lock box open. Just a lot of complaining on my part, but was not very convenient overall. I would’ve rather had an associate help. But next time I will know overall the truck was great to use and all that.
Orlando IIf someone doesn’t use the full days for rental even one way they should get the money back for days and mileage not used.
RICHARD CWash the outside and clean the inside. Make sure they read the rental extras. I had to go back inside and tell the guy I was supposed to have a dolly. I also was very upset that I reserved the truck in Rolla, Missouri because I could walk to the location to pick up the truck. I was called the day before pickup and was told I had to go to St. James for the truck. That caused me to have to take a taxi which cost me $40. Not sure I will rent from UHaul again.
DARRELL PExtremely poor customer service. Didn't return calls and voice messages. Nothing was ready when getting trailer and not available during business hours when I returned trailer. I couldn't get hold of anyone. Regional Mgr didn't care and didn't understand the issue I was conveying. He refused to call me to discuss. He made his decision before getting my input.
Robert FWe had to call the owner and he had to drive from home to come give us our dollies and blankets we paid for. He was very angry about it even though it was supposedly during working hours. It made for a difficult customer service experience.
ROBIN PMake sure the open sign is on. I actually thought it was closed and couldn’t see through the windows but decided to try the door and it was open so I went in.
Adam SThey were closed when I dropped off the truck but their location is easy to find and I had no issues finding a spot to park it.
Jimmy MN/A
Kevin WI don't want to overcomplicate this comment; -Had to go to Saint James (from rolla, missouri) to get a uhaul -Owner was not there at Uhaul location (had to wait extra) -Truck did not come with dolly or packing blankets -was not refunded the $50.00 The dolly would have made things much more simplified but Uhaul or the owners have not been the same + The customer service online was on-point! (Helped contact the owners of Uhaul location)
orion pNA
STFFANIE RPoor location I will not used uhaul ever again I am disabled and this isn’t good for my health
Peter AI showed up at the scheduled time and no one was at the location. Called the number on the window and the customer experience went down from there. He was mad he had to come back and was basically rude like i inconvenienced him. I've worked with him in the past and it was really good but I won't going forward.
Thomas DGreat experience, I wouldn't change a thing.
Richard STalked to this gentlemen by phone. Very helpful.
Joseph BYou can make your website more accurate on what is available - it was wrong on every trailer/truck I checked. Will not use the website to reserve a truck/trailer again. It is not trustworthy.
Cheryl NExcellent experience renting from C&B Motors in Saint James. Great customer service. They made it fast and easy to rent a trailer. I highly recommend them for your rental needs.
Christian Cexcellent service
Alex AHonor the discount which was promised by the dispatcher. This location refused to honor the discount which was provided to compensate for sending the reservation to a different location
Paul CGuy was friendly, and quick to answer any questions I had about the rental. Will be returning to this location from now on.
Charles LIt would be nice to have a full tank of fuel.
Kurt BThe reservation was not on my dashboard. It took almost 45 minutes after arriving at the location for tech support to resolve the issue. Tech support was very friendly.
Sammatha YNot a thing. It was a quick, friendly and easy experience.
dan hVery friendly and helpful staff.
NANCY WBest service I have had in a long time
james gAndrew helped fix everything that had gone wrong. And he couldn’t have been nicer.
Barbara AThe key pick up boxes were labeled incorrectly and I had to call customer service to get my truck key. It took a very long time to do this.
DAMA SI have had a wonderful experience with this uhaul location not only did the dealer get me set up and the truck was is decent condition but when I had a question about my charge he went above and beyond to help me figure it out I would use this location for my next move
Stephanie BA great bunch of people there. Very accommodating and kept in touch with us. Everything went without a hitch. Thank you for the assistance with everybody's FAVORITE chore, ha!
Jhan KGreat customer service and excellent convenient support. Thank you!
Phillip SVery friendly and helpful
Roge FThey Did Not Give My Dad A Contract When They Went To Drop It Off And Charged Them For 2 Days When We Had It Less Than Even 8 Hours.
Richard CFix parking lot. Truck bottomed out leaving and almost got stuck while returning.
Desiree WVery helpful, great customer service. An excellent experience. So grateful they were open on Saturday, very hard to find in this area. Would recommend
Misty PI enjoyed renting a trailer here. The service was very friendly, thorough, and prompt. I would highly recommend this rental to anyone.
ronald rNo improvement needed. This is my favorite location to rent a uhaul. They are always nice and helpful!
Shannon W