Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Using the app to pick up the vehicle was an absolute nightmare. Took 55 minutes to pick up the vehicle. Had to call customer support 3 times and use the chat twice. App wouldn’t let me take pictures of the vehicle. Set me back an hour and caused me to be late to pick up the items I was hauling. It was just all around horrible and I hope I never have to rent a truck from u-haul again. The location wasn’t open so I don’t blame them at all. I blame the inconveniences on u-haul’s app entirely.
Hillary W
Rating:
5.0
Don't be charging me twice . Just once is enough
JAMES B
Rating:
5.0
Keep on doing what you’re doing? Great experience and we drove a 700 mile trip!
JAMES T
Rating:
5.0
Great job!
MICHAEL K
Rating:
5.0
Don’t change a thing.. Keep on doing what you’re doing
PAUL K
Rating:
5.0
Customer did not leave a comment.
DOUGLAS B
Rating:
5.0
I rented 2 different trucks in one week. The app could use a little work on when you bring a truck back in the dark. Very satisfied with the service and trucks. Thank you C&J!!
JAMES W
Rating:
5.0
Excellent customer service.
terry h
Rating:
5.0
Customer did not leave a comment.
TERESA P
Rating:
5.0
NA
ANGELA S
Rating:
5.0
Easy to work with
william T
Rating:
5.0
Perfect sized truck. Clean. Moving experience was flawless. Thank you
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Lori R
Rating:
5.0
Customer did not leave a comment.
Troy R
Rating:
5.0
C&J are always excellent to deal with.
LARRY K
Rating:
5.0
Truck was dirty inside windshield was dirty 😳
Glen P
Rating:
5.0
Awesome service and very easy in and out process.
DUANE S
Rating:
5.0
Customer did not leave a comment.
RAYMOND Q
Rating:
3.0
Customer did not leave a comment.
Rachel H
Rating:
5.0
Customer did not leave a comment.
KIMBERLY S
Rating:
5.0
Only concern was the return was not logged in on time , got a call from u-haul saying I was late returning the trailer, which I had returned it earlier than I needed to
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
Milan H
Rating:
5.0
Customer did not leave a comment.
WILLIAM P
Rating:
5.0
Customer did not leave a comment.
MILAN H
Rating:
5.0
Customer did not leave a comment.
JOHN O
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
3.0
The equipment was terrible and the price was ridiculously expensive.
Never again.
WILLIAM S
Rating:
5.0
Customer did not leave a comment.
GIDEON M
Rating:
3.0
Customer did not leave a comment.
Timothy K
Rating:
5.0
Customer did not leave a comment.
Carl H
Rating:
5.0
Customer did not leave a comment.
SIERRA A
Rating:
5.0
Great and friendly team! Kudos to you !
GAETANO K
Rating:
5.0
Glad I discovered C&J Auto. will use them for any future needs.
PETER F
Rating:
5.0
You can not improve excellence and that is what the folks at C and J are.
Wendell F
Rating:
4.0
Not cost so much...alot money for a uhaul
micheal a
Rating:
5.0
Great customer service! Great auto shop !
CAROLL Y
Rating:
5.0
Tyler was great. I had reserved over the phone with a U-Haul associate and given a reference number . Unfortunately that reference number was no where to be found. However Tyler took care of that and the equipment was available. Thanks Tyler @ C&J Auto
KRITA J
Rating:
5.0
Customer did not leave a comment.
SANDRA C
Rating:
5.0
Very friendly crew and easy to work with.
SPENCER S
Rating:
5.0
Customer did not leave a comment.
Daniel B
Rating:
3.0
Customer did not leave a comment.
Rocky C
Rating:
5.0
Customer did not leave a comment.
Robert R
Rating:
5.0
Fantastic people and great customer service!
Will D
Rating:
5.0
Customer did not leave a comment.
peggy l
Rating:
5.0
Customer did not leave a comment.
Keith G
Rating:
5.0
Customer did not leave a comment.
Tim R
Rating:
5.0
Everyone was super nice and friendly, made the process very quick and easy
ANTHONY M
Rating:
5.0
Nothing
Anthony P
Rating:
5.0
The only problem is that the truck I reserved on Saturday wasn’t set up for mobile pick up which caused me to have to go 30 minutes area and it created issues with my billing.
Taryn F
Rating:
5.0
Customer did not leave a comment.
Jonathon L
Rating:
5.0
Tyler did an awesome job. Super helpful.
robert s
Rating:
3.0
Customer did not leave a comment.
luna m
Rating:
5.0
Customer did not leave a comment.
Tammy G
Rating:
4.0
Customer did not leave a comment.
DEAN D
Rating:
5.0
Customer did not leave a comment.
McKenzie M
Rating:
5.0
Customer did not leave a comment.
Dai P
Rating:
3.0
Customer did not leave a comment.
Richard B
Rating:
1.0
The app is cumbersome, froze up. Made me enter info more than once. Definitely would not use again. Very bad experience
Wayne K
Rating:
5.0
Customer did not leave a comment.
Roger Z
Rating:
5.0
Customer did not leave a comment.
DONALD S
Rating:
5.0
Customer did not leave a comment.
Christie B
Rating:
5.0
Customer did not leave a comment.
JOEY P
Rating:
4.0
Customer did not leave a comment.
joe K
Rating:
5.0
Great customer service
Jackie G
Rating:
5.0
Customer did not leave a comment.
Douglas B
Rating:
5.0
Nothing I can think of it's a moving truck so it is what it is.
LAURA C
Rating:
5.0
Very friendly and professional. No complaints
Sharan B
Rating:
5.0
Customer did not leave a comment.
Taryn J
Rating:
5.0
Customer did not leave a comment.
KRYSTA T
Rating:
5.0
I feel you are overpriced.
Linnie H
Rating:
5.0
Customer did not leave a comment.
Eddie V
Rating:
5.0
Customer did not leave a comment.
Martin S
Rating:
5.0
lights burnt out, expired license plate on trailer, was pulled over by law enforcement, was not able to utilize rental trailer
Scott D
Rating:
5.0
Customer did not leave a comment.
Debra E
Rating:
1.0
Customer did not leave a comment.
Ciarra S
Rating:
5.0
Customer did not leave a comment.
Miranda C
Rating:
5.0
C&J Auto have always gone above & beyond with customer service!
Doug D
Rating:
5.0
Nothing was great
Leroy Y
Rating:
3.0
Customer did not leave a comment.
Eileen F
Rating:
5.0
Customer did not leave a comment.
Steven Y
Rating:
5.0
C and J Auto are always pleasant to deal with!
Shayna M
Rating:
5.0
Customer did not leave a comment.
Dan p
Rating:
5.0
Customer did not leave a comment.
Richard G
Rating:
5.0
None
Sandy M
Rating:
5.0
It would be good to be open on Saturday mornings. I need a U-Haul one more time on Saturday, February 25th, but this location is closed.
Phillip W
Rating:
5.0
Customer did not leave a comment.
joey f
Rating:
5.0
Customer did not leave a comment.
Phillip W
Rating:
5.0
Customer did not leave a comment.
HR C
Rating:
3.0
Customer did not leave a comment.
David A
Rating:
5.0
Customer did not leave a comment.
EDWARD H
Rating:
5.0
Customer did not leave a comment.
Clifford S
Rating:
5.0
Well worth the money, staff very professional thank you
Larry D
Rating:
4.0
Customer did not leave a comment.
Carl G
Rating:
5.0
The facility was great, but the app was a pain.
Raymond S
Rating:
3.0
More lights in the parking lot and a clearly marked drop box that corresponds to the one in the pictures
Mark E
Rating:
5.0
Customer did not leave a comment.
Ron S
Rating:
5.0
They are the greatest!!
Jack C
Rating:
5.0
Customer did not leave a comment.
Christopher B
Rating:
4.0
Customer did not leave a comment.
Laura H
Rating:
5.0
C&J were excellent to work with. They explained the trailer I rented, hooked it up for me and
Insured all my questions were answered.
