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WILLIAM P
Customer Reviews for C&J Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was terrible and the price was ridiculously expensive. Never again.
WILLIAM SGreat and friendly team! Kudos to you !
GAETANO KGlad I discovered C&J Auto. will use them for any future needs.
PETER FYou can not improve excellence and that is what the folks at C and J are.
Wendell FNot cost so much...alot money for a uhaul
micheal aGreat customer service! Great auto shop !
CAROLL YTyler was great. I had reserved over the phone with a U-Haul associate and given a reference number . Unfortunately that reference number was no where to be found. However Tyler took care of that and the equipment was available. Thanks Tyler @ C&J Auto
KRITA JVery friendly crew and easy to work with.
SPENCER SFantastic people and great customer service!
Will DEveryone was super nice and friendly, made the process very quick and easy
ANTHONY MNothing
Anthony PThe only problem is that the truck I reserved on Saturday wasn’t set up for mobile pick up which caused me to have to go 30 minutes area and it created issues with my billing.
Taryn FTyler did an awesome job. Super helpful.
robert sThe app is cumbersome, froze up. Made me enter info more than once. Definitely would not use again. Very bad experience
Wayne KGreat customer service
Jackie GNothing I can think of it's a moving truck so it is what it is.
LAURA CVery friendly and professional. No complaints
Sharan BI feel you are overpriced.
Linnie Hlights burnt out, expired license plate on trailer, was pulled over by law enforcement, was not able to utilize rental trailer
Scott DC&J Auto have always gone above & beyond with customer service!
Doug DNothing was great
Leroy YC and J Auto are always pleasant to deal with!
Shayna MNone
Sandy MIt would be good to be open on Saturday mornings. I need a U-Haul one more time on Saturday, February 25th, but this location is closed.
Phillip WWell worth the money, staff very professional thank you
Larry DThe facility was great, but the app was a pain.
Raymond SMore lights in the parking lot and a clearly marked drop box that corresponds to the one in the pictures
Mark EThey are the greatest!!
Jack CC&J were excellent to work with. They explained the trailer I rented, hooked it up for me and Insured all my questions were answered.
Darlene HVery helpful
Charles BAbsolutely the worst customer service experience of my life. I was stranded on motorcycle due to part failure with no way of getting home. Fortunately I was able to get a uhaul after 5pm on a Friday on a holiday weekend. Had the fine print been less fine I’d have known apparently the uhaul I was unfortunately fortunate to rent was supposed to be returned to the lovely people of Washington courthouse. However I did not know this until I went to set a drop off location and there wasn’t one funny enough. I called customer service and all they could tell me was that I was going to be penalized and that the charge was effectively made up. When push came to shove I was given a $625 bill with zero substantiation as to how the penalties were arrived at. I opened a case and when put into contact with the scheduler or whomever they blew me off and would not substantiate how they arrive at their number. He must have died or forgot how to do math. Very sad because I would like to know and be able to understand this absurd charge. I was just stranded and trying to get home. Uhaul made sure I wished I had walked the 300 miles home and left my bike in a ditch.
Salvatore CGreat place to rent a U-Haul. All the employees are very nice and respectful. Always great service.
Jason CThey were very nice and helpful and gave me their best appreciation for my business
Marvin CEverything seemed just fine to me.
Jason CAll good!
Gene FNo dollys were in the U-Haul when I picked it up
Aimee FGreat service, great staff. Very helpful.
Michael KThe mobile check in/out was beyond difficult as we needed customer service on the phone with us the whole time and we saw others going through the same experience. Would not let us return and had to call so as to not be charged the $20 “convenience “ charge. Not a good experience. The van was wonderful though. Only recommend for in person pickup
Mal CProfessional super friendly. Easy to deal with.
brian zTruck was slightly dirty and I feel like I was over charged
Andrew CComment on pictures when existing scratches and debts are visible. The pics are hard to see.
Micheal MNot sure their's improvements. He was very friendly. Definitely 10 on customer service. And just made it that much easier where I'll get a rental next.
Nicole JMake sure there are more staff available for people that are getting check-ins because there was only one person doing chickens for U-Haul.
Charles S