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SOMAWATHEY S
Customer Reviews for C&R Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelente servicio thanks
German AAll I did was a drop off did not talk to any one so I really can't tell you much on helpfulness
Daniel WI was given the option to do mobile pick up. When I arrived at the facility and did the whole process for mobile pick up, I was not given a code for the lock box for the key or anything. The only solution was to see a representative, but there wasn’t one. The place didn’t open until 10 despite the uhaul website saying 9 (which is when I was there to pick it up). I tried to chat with customer service who was very unhelpful and just told me to talk to the representative at the facility. I was put behind a whole hour after already having a time constraint for my move.
Jessica BThey have free internet
CHRISTOPHER WThe Internet was very weak and I needed it to access my truck. It took a VERY long time to get my truck, I wasted more than an hour on moving day.
Daniel CNo one was there, there was no cellular coverage to use the app, it was a lot full of car parts. When I called the number, there was no answer and the voicemail box wasn't set up. A very uninviting place to leave a truck and no way to contact U-Haul. I left the truck and keys and called from home. I will never use an unstaffed location again.
David CEverything went fine but I couldn’t get them in the phone. Service was smooth once I arrived.
Jon BReturn process was a nightmare. The location was not very inviting nor was it clear how or where to return the equipment. I returned my equipment about half hour late and was charged for an additional full day. The location did not process the return until 2-hours after I had dropped off the equipment. I do not plan on using U-Haul for anything ever again, and would certainly not recommend them to friends and family. I’m very disappointed and was not made to feel like a valued customer.
JOHN GWas not able to get a signal to get my truck after hours. Had to make several phone calls to get in the truck. By the time I got the trick to my location, the help was ready to leave
Jonathan M