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kenneth j
Customer Reviews for Secure Access Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was damaged and defective causing severe issues towing. Ratchets were not functional, frozen, did not work properly. They had to be thrown against trailer to unfreeze the ratchets. My car came off the tow dolly due to ratchet malfunctioning. I paid a tow truck to replace the car properly back onto the tow dolly and would like a partial refund of the fees charged.
DESPINA LWent Smooth! No problems
Salvatore SNothing
duane nEverything was fine
SHANNON YExpired plates for trailer at original pick up location, had to change pick up, nbd, these folks were great. Trailer was missing wheel bearing dust cover and one marker light was inop. Love the new AV ramp trailer mods! So helpful!
Blair KTerrible place to rent from.
Jeremy DAgain, a joint inspection of the equipment and a receipt would have been nice.
HENRY JAC died 4 hours into trip then 1 hour later started working again.
Lillian DThe young lady was very professional and knowledgeable. The truck was very clean and in tip top shape. I definitely would recommend this location
MARVIN WTight area to maneuver, but feasible. Staff was friendly and accommodating.
Major RThe person at desk , a young man, took my info and assured it was all complete. 2 days later l went to pick up van. The woman at the desk said it was never completed and insisted that no one of the description worked there. She was very confrontational. This was in Hertford, N.C.
Rosemary CThis location is perfect. The owner has UHAUL trucks facing the highway so you can see this is the location. The turnoff is clear and it’s easy to rent and return equipment (Indod both). The equipment is well spaced out, so on return it’s easy to back into the space. The lady at the desk should have introduced herself, otherwise she was very pleasant and efficient. I have used these folks before for UHAUL services, and will use them again!
John GWhen a first time employee is just getting use to doing the paperwork, have a more experienced person help him. Don't make the costumer wait for thirty mins. trying to rent a trailer. They don't need to listen to the online class going on in the office.
Ricky S..
Scott JNothing
william lTruck was filthy inside and out, the drop off key box was open and broken. Couldn't reach anyone to contact. Unfortunately there's nowhere else around to rent trucks.
Justin KBetter sinage indicating it is a Uhaul rental establishment.
Chris GGreat person at the desk. Speedy serve and very clean truck.
Alanda FLeslie is excellent!!
Janice HGreat rental, I will return for another rental as needed, No problems with this rental!
Salvatore SN/A
KEITH BThis drop off location was perfect
Dwight HIt was a pleasure working with that u haul establishment. Would not hesitate to use them again or recommend them to a friend. 10 ********** stars from me.
Joe FThey charged me for gas which was ridiculous even had photo and video evidence against thier claim. Also they charged an "after hours" service fee which was also erroneous because I dropped off a full day early!! Have had to make phone calls back and forth just ridiculous overall. Do they think customers won't question these things or cover themselves for these types of fabricated charges? Will think twice on going with uhaul on the next move.
Mark MKeep up the good work
mistie sFast, efficient and the price is right.
WAYNE CVery pleasant.
Theresa SLeslie and staff were excellent to work with. The whole process to reserve and use to rental truck was very easy.
Richard SThere was an unexpected increase in the total bill when I drove less miles than estimated. I drove half the miles than estimated and ended up paying more.
GREG SCheck engine light on in vehicle and vehicle did not track straight. Alignment off. Engine noise very loud and sounded like it was knocking. Definitely need to service the vehicle. Also I was charged for an additional day of rental even though the vehicle was returned within the 8 hour window I requested it for. Turned in and dropped in the box at 530 to 545 and watch both employees pull out of the parking lot as I arrived. Not happy about that. Mileage and fuel were all good but just didn’t know why I was charged for the additional day as the mobile return option would not share my location with the website at this location. Has worked at others in the past.
Donald MWhen I realized I was overcharged for gas and cleaning fees, I returned to the location to speak to the woman who checked me in. I asked her why I wasn't told I needed to sweep the vehicle. I would have purchased a broom from the dollar store if I knew that the 3 leaves in the back would cause me to be billed $25. The female attendant dismissed my concerns and told me to leave as it wasn't her concern, it was UHAUL's issue. I told her I had photos showing that I returned the vehicle with more gas than when I left and she refused to look at them. I asked for the UHAUL number, she gave it to me and told me to leave. I wouldn't recommend this location to anyone. They engage in fraudulent business practices. I called the pickup location to address my concerns and the manager, Autumn, was helpful, professional, and courteous. I've already filed a better business bureau complaint and Chamber of Commerce complaint against the C&D Mini Warehouse location.
Janice KAlso rented a 6 x 12 dual axel trailer. Getting the trailer hooked up was very difficult as there was no tongue jack so I had to pick up the trailer tongue by myself and get connected. It was very hard on my injured back. I will never rent another trailer from U-Haul because of this.
joe nThe turning process
SHELIA TNot only was the return date changed on me, but I returned the equipment on time to an empty location outside of operating hours and was charged for doing so, so I got double screwed thank you very much. That's why this location gets a crap review. What would you expect.
Howard LHad a 0900 reservation, arrived about 0930 and no one was there. Walked around building hollering out but no response. Went home and called parent Co. They finally got someone but it was after 1000 before I had the trailer. Then the rep kept arguing with me that she was there. Worst customer service I have had in years.
robert mIt was very easy to check in at this location. The gentleman was very friendly and helpful.
Janet RThe Uhaul app check in experience was very frustrating. It should NOT take 1.5 hours to get a truck.
Eric CThis whole experience was horrible. The U-Haul places were great and the workers were even better. HOWEVER, U-Haul needs to let their customers know about these hidden fees. These 2-day, no refund, one-way trips are a scam! Then, you have to fill the truck back up to where it was when you got it. My trip was fro Hertford, NC to Raleigh, NC. I had a 15’ truck rental for one day $306 after them taxes of course. Then turned around and put $55 in the tank. Yet, I can’t get a refund for my unused days? I will not recommend U-Haul to anyone. Better off paying somebody. I will never use U-Haul again.
Dasjah MGreat experience. Equipment was clean, in good condition and ready when dealer said it would be. Exceptional service! Well managed and staff was outstanding
ALPHES CGood service.
James KThe service was great and the vendor was very friendly and helpful.
PAUL KThe location was 54 miles from my home and I had to find someone to go with me to go get the equipment. U-Haul customer service and scheduling would not compensate for the money spent on gas to go that far, they only added 50 miles to my contract, but the location refunded me some money so that I could turn around and get insurance on all of the equipment. I had to email corporate in order to get any kind of resolution and they compensated me and apologized for the inconvenience, unlike U-Haul's customer service or scheduling. The pick up location was great.
Heather SFuel level changed after driver snd attendant looked at truck. It was 3/4 tank and changed to 1/2 tank. A text message followed ; however my paper work wasn’t updated and I was required to return it with 3/4 tank. I recommend updating paper when these changes are made.
Steven CThere isn’t much you can do when coming from out of state to rent a truck. You can only trust UHaul will do there job. You have no control over that. UHaul gets zero stars!!!
tom dEquipment was well maintained but was not clean, but overall quality was good
Patrick MNo issues. Just had an issue with picking up my truck at my initial location in Portsmouth. Forced to drive an hour away to get my reserved truck. Spoke to your traffic line with initial location to come up with a solution
duwayn fGreat and friendly service. I will always visit this location first.
Andy WGreat customer service!!! Very professional and friendly
STEPHANIE SQuick helpful service
SCOTT J