See above
CHRISTINA A
Customer Reviews for Ent Food Store BP Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I first arrived, the representatives in the store had no clue how to complete my transaction. Secondly, the truck that I had requested was a 10 foot truck when we got into the truck the battery was dead. They gave me a 15 foot truck and the air conditioner was sporadic. It would go on and off. I was not very pleased. It took me over an hour to actually drive away from their lot.
Ann MI turned the truck in around 4:30PM. The person at the counter had no idea what to do. He made a phone call that lasted about five minutes and then he just took the key. I asked for a receipt and all I got was a blank look. So I went back the next morning, took pictures inside and out, and then went inside to see if I could get a receipt. Got the same response as the day before. So I accused the guy at the counter to at least sign my contract and after several minutes of talking he finally signed it. If this is how U-Haul treats their customers then I am no longer one.
DAVID CDid not check in the truck. Not sure if he even knew how to check it in. The AFM had to check in the truck. I'll leave it at that.
STEPHEN CMObil Check in and out was very smooth.
JOHN K