Martha A.
Customer did not leave a comment.
Customer Reviews for C&P Enterprises
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of C&P Enterprises
Don F.
Move trucks to be rented/returned closer to the office
Tim R.
Website confuses me some but overall, works well.
Zoran M.
There is no lock box for dropping the key, rather there is only mailbox
Steve A.
The lady was very helpful with my rental.
Sharon G.
I rented a tow dolly for my car in addition to a truck. The lady who rented it to me offered absolutely no help with attaching it to the truck, not even instructions on how to do so, she didn't even help me load my car by way of eyesight! I'm not sure why she's allowed to rent uhauls! This process took me twice as long as it should have. Also, I rented it online from 5 hrs driving distance away. 2.5 hours into my trip I was told it wasn't available at that location, uhaul really shouldn't do that to people. If you have an online system it should be able to tell folks if there's a truck there or not! Online!
DANIEL PAUL M.
Very helpful and professional. We weren't supposed to return here but it was closer and they were very helpful in returning.
Christine W.
Truck had a flat front passenger side tire. When we pulled out, we immediately saw it as we pulled in across the street to get gas as there was only half a tank of gas in the truck. The air at the station was out of order so we called across the street and she said sorry and didn't offer any other help. Truck overall was not maintained and apparently not cleaned after last usage.
amber L.
Equipment was clean and staff was friendly.
David S.
I reserved a trailer at mountain state park md and had to pick up the equipment in tera Alta . Not expectable
Matt N.
Newer equipment
Rod B.
Location is in a worn down, smelly cigarette store attached to a bar. That said, the customer service was fine and location was very convenient.
Susie D.
Needed moving supplies store to small to carry any truck was dirty had to lean back before using and front smelled bad floor dirty and trash cupholders truck was covered with multiple ex's on outside due to vehicle damage truck pulled to left most likely needs alignment but did pick up on time so that was a plus!??
Curtis H.
NA
william L.
Went out of the way to help me pick it up in the evening so I could leave early the next day thanks
larry C.
Very nice reception and the lady working was very professional and took care of business in a timely manner.
glen G.
Great staff! Very prompt, professional and helpful
Ken P.
Have some gas in the truck and make sure you can open the back end. The door was frozen shut and there was no gas in the truck.
larry C.
Uhaul is the best. Hands down.
Aaron B.
The people and business were fine, probably among the easiest and most-efficient that I've dealt with. However, the physical location is very remote and challenging to get to.
Stephen S.
Half hour in line is not satisfactory!@\
Belinda S.
Everyone was very helpful at this location. our experience was smooth and I would recommend to others to go to this location for their Uhaul needs.
EDWARD M.
The uhaul we were given drove poorly and we had to have a tow truck tow it since it got stuck on a flat road. We will be going through a different company next time.
William H.
Scheduled pickup at 3:30. Arrived at 2:45 due to flooding in area and snow. Was trying to get out of town earlier. Lady that was working the bar/online gambling part said she didn't know how to work the computer. Had to wait for the man to arrive at 4pm before I could get going
curtus G.
Easy conveinent location ,not much parking space for equipment but overall worked out well
MICHELLE M.
I filled the tank and was told I wouldn't be reimbursed afterwards but not before. The tires are bald and I wasn't told it couldn't be driven in snowy weather beforehand. Charlie gave good service but his assistant was indifferent and did not relay important information.
gloria G.
Convenient location. Good service.
Anthony W.
No way to improve my experience. Nice people, and nice equipment. The utility trailer with the built in bike chock was too cool. I will definitely go back when I need a trailer again. Kudos!
LEE W.
nothing more then you are doing now.
JOSEPH D.
Elkins wv was to be pick-up point for a 20 footer all they had was a 17 footer even with a 3 day notice. I personally had to locate one all the way in Terra Alta wv 80 miles away as well as a 2 hr drive each way. This was another horrible experience with UHAUL!!!! The people in Terra Alta were terrific!!!!!!!!!!!
Dona W.
Dennis provided excellent service. It took only a few minutes to drop off the truck and complete the paperwork. Very good experience!
WESLEY M.
The store has a terrible smoke odor.
Trai T.
The location was fine. The distance to get there WAS INSANE! I will NEVER rent from Uhaul again! I had to drive over an HOUR to get my truck...and was told if I wanted the car carrier I ordered I would have to drive to another farther location!!!! Are you kidding me??? UNACCEPTABLE! This process made my out of state move miserable and very delayed. Then I went over mileage due to this and had to pay more $$$!!! Rip OFF! Your reps promised me things that never happened. The customer service was horrible and the reps were nasty and unhelpful! The only person that was nice was the dealer where i picked up my truck!!!
Judith R.
Gentleman at this location was very accommodating and helpful. Location was alright, just a little farther then we wanted to drive.
JOE R.
Fire the lady who answered the phone!!
RON S.
the truck ran well and was comfortable the rear tires were almost bald. I was stuck in my yard for about 40 minutes because I could not get any traction and the truck was full. the people at the rental center were extremely nice but it's in a small barlike setting. Smoking is allowed in West Virginia bars and the place reaked of smoke. It was worth driving the extra 20 miles to get a mileage charge of $.49 instead of $.79 in oakland, maryland. why the difference? also, why don't you just include a link to go to this survey site? I had to go through several steps just to get here. overall a good experience. Uhaul needs to hammer the auto industry to get vehicles that get better gas mileage. the gas cost was almost $180.00 for 444
WILLIAM H.
drop off location was very helpful and my return was fast. thanks again...
William L.
maybe buy newer computers for this location
JAMES R.
smoke filled, from cigarette smokers.
ED C.
Thank you for all your help !
ROGER S.
This rental took place immediately after a winter snow storm, and the trailer I needed was in an unplowed lot. Without my asking, they pulled the trailer to a more accessible location. They were very helpful in hooking up, and offered some very helpful tips that saved both money and headaches. What could have been a trying experience went smoothly, and left me with a good feeling about the entire affair.
ELIZABETH A D.
This location is inside of a bar/gambling/smoking establishment and even thou I was only dropping the trailer off, buy the time I left my clothes smelled from the cigarrette smoke inside.
DAVID J.
I would not recommend uhaul to any body. We were told we would have a 20 foot truck ready to pick up in Kingwood WV. When we got there they had not even had this truck for over a month. The website said we would get 50.00 cash back if a vehicle was not available when we got there. They said they had one ready for us to pickup in Morgantown WV. We were NOT notified of this. The man at Peaslees where we were supposed to pick up the truck was talking to someone on the phone she said she texted me which was a LIE because I did not even give a cell phone number. We went into Terra Alta and had to rent a smaller truck then also a trailer, which ended up costing us another $83.00. So you see instead of us getting 50.00 cash back for a truck not being available it cost us almost another 100.00. You people at uhaul are false advertising. We came through morgantown enroute to pick up this truck. Since we did not know about the truck in morgantown how could we have picked it up?
craig B.
Overall, Uhaul has been disapointing for the second time. It amazes me that such a big company can't keep their reservations straight. I reserved 3 weeks in advance, and they still couldn't have the right equipment at the right place. I was suppoed to pick up a 10' truck at Kidwells in Thomas, turned out to be a 14' truck and had to go to Terra Alta to pick up, which cost me extra milage. On top of that, when I passed the Thomas location on the way to Terra Alta, there was a 14' truck sitting there! I will say Uhaul did agree to charge me the 10' truck rate.
WILLIAM F.
YOU CAN HAVE THE TRUCK WHERE I REQUESTED IT NOT 45 MILES AWAY! I DIDN'T GET A CALL UNTIL THE NIGHT BEFORE I WAS SUPPOSED TO PICK IT UP! I THEN HAD TO CALL NATIONAL, THEN REGIONAL, THEN THE PICK-UP LOCATION AN NO ONE COULD GET THE TRUCK TO THE REQUESTED PICK UP SPOT. I DON'T CARE ABOUT THE EXTRA MILEAGE I WANTED THE CONVIENENCE OF THE TRUCK BEING WHERE I REQUESTED.
LISA H.
This comment is for the U-haul agents who take reservations. If you do not have trucks available in the town the reservation is made for, don't make them. It is not right to call on a Friday, the day before at 3:30 pm and tell someone you don't think you will have a truck available. Since a reservation is not firm, we will not use U-haul again. Driving two extra hours, and one of them in a large truck in West Virginia over mountains and curves is not a pleasant experience.
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